Stevinson Lexus of Frederick

New 877-827-4662 Dealer Website
Used 877-830-3164 Email Dealer
Service 866-726-8048

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Reviews

Average Ratings

4.7
Average based on 43 reviews.
  • Kasey was great

    We worked with Kasey on reviewing options to purchase. He was really helpful and very accommodating. He even brought the car to our area for test ...

    Dealer Response

    Thank you for sharing, Bill! We truly value your business!


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    We worked with Kasey on reviewing options to purchase. He was really helpful and very accommodating. He even brought the car to our area for test drive. We were impressed.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing, Bill! We truly value your business!


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  • FORD PURCHASE

    GREAT SERVICE. SALESPERSON WAS COURTEOUS AND WANTED TO SELL.

    Dealer Response

    Thank you for the kind words!!


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    GREAT SERVICE. SALESPERSON WAS COURTEOUS AND WANTED TO SELL.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words!!


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  • Best Experience

    I have dealt with this Dealership for sever years and they are the best I have ever encountered. Chris Rogers was my salesman and he worked with m...

    Dealer Response

    Thank you for the kind words, Rose!!


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    I have dealt with this Dealership for sever years and they are the best I have ever encountered. Chris Rogers was my salesman and he worked with me for a year prior to my latest purchase to get me the best vehicle for me. I would highly recommend this dealership and this salesperson to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, Rose!!


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  • Fantastic Experience

    We had a fantastic experience purchasing an RX 350. The sales person (Chris) and store manager were wonderful. There was no pressure. They just wa...

    Dealer Response

    Hi, Thank you very much for your review. We are very happy to have you as our customer.


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    We had a fantastic experience purchasing an RX 350. The sales person (Chris) and store manager were wonderful. There was no pressure. They just wanted us to be very happy with our final decision. From the time we entered the store we were greeted in a friendly manor and were treated just fantastically through the entire process. Adam was extremely helpful and informative during financing. An overall great experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you very much for your review. We are very happy to have you as our customer.


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  • New Lexus ES300h

    That was impressive! Worked with Jeff Farley and it was a calm, no frills experience. He really knows the Lexus lineup but also knows a bunch abou...

    Dealer Response

    Hi Steve, Thank you for your review! We are happy to earn your business.


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    That was impressive! Worked with Jeff Farley and it was a calm, no frills experience. He really knows the Lexus lineup but also knows a bunch about other manufacturer cars. Jeff made the process simple and clean. Their customer service is just beyond belief. After having a Camry for 20+ years I thought I'd see how the Lexus compared. Easily hooked.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steve, Thank you for your review! We are happy to earn your business.


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  • Avoid this dealership!

    If your sale negotiation benefits you as a buyer you can expect a bitter salesman who will not return your calls or questions after the sale. To t...

    Dealer Response

    Hi Mrs. Mora, I want to thank you for taking my call on Saturday and apologize again for your experience and our misunderstanding. The expectation...


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    If your sale negotiation benefits you as a buyer you can expect a bitter salesman who will not return your calls or questions after the sale. To top it off-we returned to inquire about a possible trade in and were further insulted by Nate basically saying because we recieved a "great" deal the first round our 6 month old vehicle had lost $12,000 in value. So much for Lexus holding value and customer service. Nate was extremely rude and disrespectful to both my husband and I. We will share our experience and advise friends and family to go else where for Lexus purchases. Extremely dissatisfied!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Mrs. Mora, I want to thank you for taking my call on Saturday and apologize again for your experience and our misunderstanding. The expectation of a $1500 difference between a slightly used 2015 RX and brand new 2016 RX is unrealistic. I want to make you a better offer once we have a better supply of 2016’s in stock. Please give me a call and I will be happy to work with you personally. Thank you. John Petro, General Manager, 303-772-5999.


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  • Very Pleasant Experience

    I found the car I was looking for on cars.com, contacted the dealer through the website, received a call within fifteen minutes, scheduled an appo...

    Dealer Response

    Thank you very much for your review! We are happy to help!


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    I found the car I was looking for on cars.com, contacted the dealer through the website, received a call within fifteen minutes, scheduled an appointment, purchased the vehicle, and had it parked in my drive about three hours later. It was a pain free and pleasant experience.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you very much for your review! We are happy to help!


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  • 2nd Car I've bought from Stevinson Lexus!

    I've bought two cars from Stevinson Lexus in the past 4 years and my experiences from both encounters have been excellent. The sales staff is frie...

    Dealer Response

    Hi, Thank you for your great review! We are happy to provide you with the best customer service and hope to see you again!


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    I've bought two cars from Stevinson Lexus in the past 4 years and my experiences from both encounters have been excellent. The sales staff is friendly and they seem very committed to delivering a good car buying experience. The facilities are very nice (refreshments and snacks are nice too) and overall it was a good experience. I felt that I was able to work out a fair deal on both cars I bought and they seem very motivated to not lose any customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Thank you for your great review! We are happy to provide you with the best customer service and hope to see you again!


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  • Pre-owned car buy

    I have purchased many cars including ~10 "Lexi". I have had the fortune of working with Chris Rogers for almost 13 years. He truly cares about you...

    Dealer Response

    Hi, We hope to see you again and assist you in finding a perfect vehicle!


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    I have purchased many cars including ~10 "Lexi". I have had the fortune of working with Chris Rogers for almost 13 years. He truly cares about you and making the car buying experience enjoyable. John Lott in service is always helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, We hope to see you again and assist you in finding a perfect vehicle!


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  • Wonderful sales experience!

    These guys really bend over backwards to take care of you. We bought two cars today. The process was very easy and relaxed. I can tend to get frus...

    Dealer Response

    Hi, Thank you for your review. We are always happy to help!


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    These guys really bend over backwards to take care of you. We bought two cars today. The process was very easy and relaxed. I can tend to get frustrated while buying a car but this was a great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Thank you for your review. We are always happy to help!


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