Reviews
Great Experience!
I bought a used car from Crest Ford yesterday from salesperson Jasmine Gadie. She made the process so easy for us by doing all of the hard work making it seem effortless! There were issues with credit, etc.and she smoothed everything out so fast and easily. I was surprised at how quickly it went from start to finish and we didn't have to do anything except provide some info & a couple hours later she called and said our car was ready for us! I spent maybe an hour at the dealership. Ive been other places and have had to wait 4, 5, maybe 6 hours. Best customer service I've ever experienced! Thanks Jasmine for all of your hard work and making it a pleasant process for us. We will definitely be buying all of our vehicles from Jasmine at Crest Ford!!! We absolutely love our new car! It was so clean and pretty! Thank you ?
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Review
I already have recommended friends to Crest including for service. The service is always good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!
Nonaligned
I was very pleased with the service well I was getting my car fix
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Crest Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
customer
Very prompt and clean--friendly and smiling---nothing more to say
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Disappointed
After emailing to confirm a vehicle was still available, setting an appointment to test drive the vehicle and then driving an hour in rush hour traffic, only to be told the moment we arrived that someone else was signing paperwork on the vehicle I was there to test drive, no call, text or email to let me know?? My frustration would NOT be as intense as it is at this moment had they attempted to communicate with me that it was being sold!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Johanna, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Crest Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do contact Sam Haynes at (586) 834-2535 or samh@crestag.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.
2017 F150
Michael Smacker, Took care of the truck very well the service department did a great job Prompt and courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My F-150
Crest Ford welcomed us to the Ford family and we couldn't be happier. This truck is outstanding, the service from the dealer is as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crest Ford Service
Service was awesome with Lila at Crest Ford. I would definitely recommend her services to people. Lila was very kind attentive to her customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crest is the best!
Lila is the best salesman out there! The team was great and very friendly. The young lady who also did my tire warranty was very fun and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Satisfied customer
Excellent customer service will recommend Lila Dedvukaj to all my friends and family who wants to buy a Vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aaron, thank you for your wonderful response to the quality of service our Staff provides! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!