Town & Country Ford

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
96 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 11, 2019

    Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the... new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Trevor, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call our Cu...stomer Relations Manager, Derrick Spratt at (502) 815-2717 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    January 25, 2019

    Sharks, CON ARTIST, THEIVES AND CROOKS WHAT ELSE NEEDS TO BE SAID? They ripped us off! I can not believe how badly I allowed myself to be taken advantage... of.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Bill, we are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give our ...Customer Relations Manager, Derrick Spratt, a call at (502) 815-2717 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 1.0 out of 5
    December 9, 2018

    Rip people off sale cars for more than worth. They sold a car to my friend for more tha. It was worth in the ad

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear t...hat you did not. Please give our Customer Relations Manager, Derrick Spratt at (502) 815-2717 a call if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

  • 1.0 out of 5
    September 1, 2018

    After talking with salesman named Bobby we drove to the lot on Preston. Waited 20 min while they looked for the vehicle. Then said it sold yesterday! ... Thx a lot. Dissatisfied customer

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Paul, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please reach out to our... Customer Relations Manager, Derrick Spratt at (502) 815-2717 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    July 28, 2018

    Town and Country Ford has a helpful and knowledgeable staff. Their service department has taken great care with my car at each maintenance interval. Will... do business with them in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2018

    Repairs were done correctly and in an expedient manor.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 20, 2018

    The staff at Town and Country Ford are the best. They fix it right the first time and do a great job of communicating with the customer. The sales department... gave us a very fair allowance on our trade in and the vehicle we purchased was priced right and in great shape. We only buy from Town & Country Ford.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 17, 2018

    As usual, I was met with friendly and efficient service. Have to mention, I loved the very friendly Lab in the waiting area, and I’m so appreciative of... the pet welcome.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sandra, your wonderful feedback and rating mean a lot to us. If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!

  • 5.0 out of 5
    July 17, 2018

    Our salesman Preston Jones was very courteous and knowledgeable about the 2018 Ford Escape. We will recommend him to all of our friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wanda, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or quest...ions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 17, 2018

    Blaise made my service experience easy! I blew out a tire on the expressway and he helped me order the tire and arrange for a rental car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimberly, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions,... we will be more than happy to assist you! Safe travels!

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