This was my first time buying a car from a dealership. Brandon L. was the one who helped me with the entire process. He was very enthusiastic, determi...ned, and very descriptive. From the cars condition, to the price, the warranty, paperwork, & making sure I left a happy customer. I am 110% satisfied with my purchase and plan to return to the same location for my next purchase. Thank you!
I received quick service and the staff was helpful explaining anything that is being done before beginning. Also updating me during service of any sug...gested service before they do it.
Thanks for this great feedback, Alena! We are pleased that our staff was able to provide you with a quick service experience. Please don’t hesitate to... contact us if you have any questions or concerns about your car. Regards, Haley Toyota of Richmond Team
Shane was so understanding about what I wanted in a car. I knew what car I wanted to look at when I enter the showroom.He got me the price I was willi...ng to pay.
Anne, thanks for this great review and congratulations on your new car! We are pleased to hear that Shane did a great job in assisting you in your pur...chase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Haley Toyota of Richmond Team
Took me in without an appt., when I found out that a part had to be ordered Which I did., he set me up with a day to come back, called me that same da...y and said they had the part could I come on over?
Thank you for your outstanding rating of our service department, Donald. We appreciate the opportunity to service your vehicle needs and look forward ...to doing so in the future. Best, Haley Toyota of Richmond Team
efficient service - done right the first time. Rob Prinz is excellent to work with. I continue to return to Haley due to his excellent service.
Thanks so much for your feedback as well as your loyalty, Jim! We are sincerely pleased to know that Eli's efforts have made the difference in your se...rvice experience, and he is a valuable team member, indeed. Feel free to visit us if you have any further needs. Best, Haley Toyota of Richmond Team
The service at this location was friendly, facility was clean and a great overall experience. I will go back there.
Thank you so much for taking the time to share your feedback with us, Cynthia. We are happy to hear that you were pleased with our customer service an...d facilities. Please visit us if you have any concerns about your car. Best, Haley Toyota of Richmond Team
Very friendly people and great customer service The salesman knew about the car that I was wanting to buy, and made sure I knew about all the features... inside the vehicle.
Hello Audra, first we want to thank you for your business. Providing great customer service is our number one goal and when we hear stories like yours..., it makes us feel good about our efforts. We look forward to helping you in the future! Best, Haley Toyota of Richmond Team
My service advisor, Rob was very knowledgable and friendly. I will be back for future repairs and service without question!
Thank you for your review, Robert. We're glad to have Rob on our team and that we could provide you with a positive experience. If you ever need anyth...ing in the future, please don't hesitate to let us know. Take care! Haley Toyota of Richmond Team
No appointment. Car's gas tank leaver broke. Fixed it on spot within 90 minutes. Considering it happened 5 minutes prior at a gas station!
Thank you for the review, Charlie. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we ...need to walk in and out without a scheduled appointment. We are very happy we were able to accommodate your vehicle! Take care! Best, Haley Toyota of Richmond Team
made me feel appreciated and that my business was important to them. Promptly called when my car was done. They washed the car and it looked loke new ...again.
Hi Lonnie and thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Haley Toyota of Richmond. We are d...riven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Haley Toyota of Richmond Team