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Reviews

Average Ratings

4.8
421 lifetime reviews. Includes reviews of Haley Toyota of Richmond from DealerRater.com
  • Comfortable and encouraging
    December 31, 2016

    Loved working with Greg! He made us comfortable with our finances and really solidified our excitement for our new vehicle. We were impressed with...


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    Loved working with Greg! He made us comfortable with our finances and really solidified our excitement for our new vehicle. We were impressed with his service!

    Does recommend this dealer

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  • Quick Service

    I received quick service and the staff was helpful explaining anything that is being done before beginning. Also updating me during service of any...

    Dealer Response

    Thanks for this great feedback, Alena! We are pleased that our staff was able to provide you with a quick service experience. Please don’t hesitat...


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    I received quick service and the staff was helpful explaining anything that is being done before beginning. Also updating me during service of any suggested service before they do it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for this great feedback, Alena! We are pleased that our staff was able to provide you with a quick service experience. Please don’t hesitate to contact us if you have any questions or concerns about your car. Regards, Haley Toyota of Richmond Team


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  • Came in to check out a RAV 4.
    November 2, 2016

    Lamont Chrichlow took us thru the lot until we saw what we were interested in . Knowledgeable and personable. Sat down later to negotiate when cam...

    Haley Toyota of Richmond

    Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know that Lamont was able to prov...


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    Lamont Chrichlow took us thru the lot until we saw what we were interested in . Knowledgeable and personable. Sat down later to negotiate when came to the conclusion leasing was a better idea for our situation. Wound up taking the floor model.

    Does recommend this dealer
    Haley Toyota of Richmond

    Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know that Lamont was able to provide you with personable and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Haley Toyota of Richmond Team


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  • Haley Toyota

    Shane was so understanding about what I wanted in a car. I knew what car I wanted to look at when I enter the showroom.He got me the price I was w...

    Dealer Response

    Anne, thanks for this great review and congratulations on your new car! We are pleased to hear that Shane did a great job in assisting you in your...


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    Shane was so understanding about what I wanted in a car. I knew what car I wanted to look at when I enter the showroom.He got me the price I was willing to pay.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Anne, thanks for this great review and congratulations on your new car! We are pleased to hear that Shane did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Regards, Haley Toyota of Richmond Team


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  • Outstanding service & friendly staff
    September 28, 2016

    Prompt service, friendly & helpful staff, great customer lounge with desks and WIFI to work. Was able to make convenient appointment at time of my...

    Haley Toyota of Richmond

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable ...


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    Prompt service, friendly & helpful staff, great customer lounge with desks and WIFI to work. Was able to make convenient appointment at time of my choosing with only a few days notice. Wait time was reasonable and waiting area was great, plenty of seating, TV, desks, coffee & snacks. Setvice advisers keep you informed of progress and any issues.

    Does recommend this dealer
    Came in for service or repair
    Haley Toyota of Richmond

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Haley Toyota of Richmond Team


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  • Competitive price
    September 10, 2016

    Amanda Jackson was very quick in getting back to me about a car and it's price. THe price was also very competitive although I decided to purchase...

    Haley Toyota of Richmond

    Carol, thanks for this marvelous review and congratulations on your new car! We are so pleased that Amanda was able to meet your needs. Enjoy your...


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    Amanda Jackson was very quick in getting back to me about a car and it's price. THe price was also very competitive although I decided to purchase 2017 instead of 2016 which was the quoted price.

    Does recommend this dealer
    Haley Toyota of Richmond

    Carol, thanks for this marvelous review and congratulations on your new car! We are so pleased that Amanda was able to meet your needs. Enjoy your new vehicle! Regards, Haley Toyota of Richmond Team


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  • they did excellent job of fixing and quick turn ar

    Took me in without an appt., when I found out that a part had to be ordered Which I did., he set me up with a day to come back, called me that sam...

    Dealer Response

    Thank you for your outstanding rating of our service department, Donald. We appreciate the opportunity to service your vehicle needs and look forw...


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    Took me in without an appt., when I found out that a part had to be ordered Which I did., he set me up with a day to come back, called me that same day and said they had the part could I come on over?

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Donald. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Best, Haley Toyota of Richmond Team


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  • Excellent service

    efficient service - done right the first time. Rob Prinz is excellent to work with. I continue to return to Haley due to his excellent service.

    Dealer Response

    Thanks so much for your feedback as well as your loyalty, Jim! We are sincerely pleased to know that Eli's efforts have made the difference in you...


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    efficient service - done right the first time. Rob Prinz is excellent to work with. I continue to return to Haley due to his excellent service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for your feedback as well as your loyalty, Jim! We are sincerely pleased to know that Eli's efforts have made the difference in your service experience, and he is a valuable team member, indeed. Feel free to visit us if you have any further needs. Best, Haley Toyota of Richmond Team


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  • Better service than other location

    The service at this location was friendly, facility was clean and a great overall experience. I will go back there.

    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Cynthia. We are happy to hear that you were pleased with our customer servic...


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    The service at this location was friendly, facility was clean and a great overall experience. I will go back there.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share your feedback with us, Cynthia. We are happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Best, Haley Toyota of Richmond Team


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  • Great service

    Very friendly people and great customer service The salesman knew about the car that I was wanting to buy, and made sure I knew about all the feat...

    Dealer Response

    Hello Audra, first we want to thank you for your business. Providing great customer service is our number one goal and when we hear stories like y...


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    Very friendly people and great customer service The salesman knew about the car that I was wanting to buy, and made sure I knew about all the features inside the vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Audra, first we want to thank you for your business. Providing great customer service is our number one goal and when we hear stories like yours, it makes us feel good about our efforts. We look forward to helping you in the future! Best, Haley Toyota of Richmond Team


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