Fox Valley Volkswagen of St. Charles

poor they did not respond to my offer on vehicle not very good company response

IT WAS xxxx.. NO ANSWER BACK FROM THEM!!! NOT SURE WHAT ELSE TO SAY!! A simple reply would have been nice!!!

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

Fox Valley Volkswagen absolutely exceeded my expectations at every point in the purchase of my new to me Passat SEL. Adrian was my sales representative. He was knowledgeable, professional, prompt in responding and friendly. Specifically, he managed expectations and answered my questions directly. Nik is the sales manager, and was fantastic to deal with as we got the purchase rolling. Having been in the business, I understand how the sales manager is at the nexus of everything going on. Not once, despite being busy, did Nik make me feel rushed. Again, prompt and direct in getting things done right. John, the finance manager took over, processing my paperwork and made it seamless and easy. When I needed a temporary tag, he immediately saw to it. My car was delivered, and everything was done to perfection. If you want a dealer who pays attention, who is prompt, professional and never high pressure, and who gets the deal and the job done right - look no further. This team is truly at the top of the business. Five stars - strongly recommended across the board.

Personable and professional staff made this car purchase easy. No games, straightforward transaction. I’d happily work with this team again.

Fernando Rodriguez was an amazing help in our search for a used car for my son. His follow up was great and went out of his way to get answers for all of our questions and concerns!! Thanks again Fernando!!!

I have to say very disappointed in the level of professionalism that we received. Booked an appointment to test drive a vehicle that my father was interested and when arrived we were told the car was being inspected. They said it would just be a minute. Well that minute turned into an hour. We sat there waiting only to have a salemsan tell us that maybe we should just reschedule. We drove over an hour there and an hour back. Really felt dissapointed and made us feel our bussiness was really not much of importance.

100% great customer service 100% professional customer care, everyone that my wife and I came in contact with was great. Andrew in sales,John in finance, Chris the sales manager and Gabrielle General manager

Went for my 10,000 mile or 12 mth oil change and inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened until 4 pm. No one asnswered, no one around, and no callback. Pretty sad when your car is fine then days later fluids ae leaking underneath you car. I have had poor response from this dealership since I started bringing it in.

This has been a family owned dealership for many years with great people working for them.