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Fox Valley Volkswagen of St. Charles

(711 reviews)
Visit Fox Valley Volkswagen of St. Charles
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed

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New (888) 651-3853 (888) 651-3853
Used (877) 438-1055 (877) 438-1055
Service (888) 596-2567 (888) 596-2567

Inventory

See all 232 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2010.
As a premier VW dealer we have a huge selection of new and pre-owned vehicles from which to choose. Fox Valley Volkswagen online and offline customers enjoy special vehicle offers every day. We offer VW service & parts an online inventory and outstanding financing options for all kinds of credit situations making Fox Valley Volkswagen the preferred dealer for West Chicagoland VW buyers from Naperville St. Charles Wheaton and Bartlett! Ready to Schedule Test Drive? Visit our Chicagoland VW dealership in St. Charles IL today!
Prepare to be moved.

Service center

Phone number (888) 596-2567

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(711 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fox Valley Volkswagen of St. Charles from DealerRater.

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poor they did not respond to my offer on vehicle not very

poor they did not respond to my offer on vehicle not very good company response

poor they did not respond to my offer on vehicle not very

poor they did not respond to my offer on vehicle not very good company response

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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IT WAS xxxx.

IT WAS xxxx.. NO ANSWER BACK FROM THEM!!! NOT SURE WHAT ELSE TO SAY!! A simple reply would have been nice!!!

IT WAS xxxx.

IT WAS xxxx.. NO ANSWER BACK FROM THEM!!! NOT SURE WHAT ELSE TO SAY!! A simple reply would have been nice!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great customer service!

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

Great customer service!

Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Fox Valley Volkswagen absolutely exceeded my expectations

Fox Valley Volkswagen absolutely exceeded my expectations at every point in the purchase of my new to me Passat SEL. Adrian was my sales representative. He was knowledgeable, professional, prompt in responding and friendly. Specifically, he managed expectations and answered my questions directly. Nik is the sales manager, and was fantastic to deal with as we got the purchase rolling. Having been in the business, I understand how the sales manager is at the nexus of everything going on. Not once, despite being busy, did Nik make me feel rushed. Again, prompt and direct in getting things done right. John, the finance manager took over, processing my paperwork and made it seamless and easy. When I needed a temporary tag, he immediately saw to it. My car was delivered, and everything was done to perfection. If you want a dealer who pays attention, who is prompt, professional and never high pressure, and who gets the deal and the job done right - look no further. This team is truly at the top of the business. Five stars - strongly recommended across the board.

Fox Valley Volkswagen absolutely exceeded my expectations

Fox Valley Volkswagen absolutely exceeded my expectations at every point in the purchase of my new to me Passat SEL. Adrian was my sales representative. He was knowledgeable, professional, prompt in responding and friendly. Specifically, he managed expectations and answered my questions directly. Nik is the sales manager, and was fantastic to deal with as we got the purchase rolling. Having been in the business, I understand how the sales manager is at the nexus of everything going on. Not once, despite being busy, did Nik make me feel rushed. Again, prompt and direct in getting things done right. John, the finance manager took over, processing my paperwork and made it seamless and easy. When I needed a temporary tag, he immediately saw to it. My car was delivered, and everything was done to perfection. If you want a dealer who pays attention, who is prompt, professional and never high pressure, and who gets the deal and the job done right - look no further. This team is truly at the top of the business. Five stars - strongly recommended across the board.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Personable and professional staff made this car purchase

Personable and professional staff made this car purchase easy. No games, straightforward transaction. I’d happily work with this team again.

Personable and professional staff made this car purchase

Personable and professional staff made this car purchase easy. No games, straightforward transaction. I’d happily work with this team again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Fernando Rodriguez was an amazing help in our search for

Fernando Rodriguez was an amazing help in our search for a used car for my son. His follow up was great and went out of his way to get answers for all of our questions and concerns!! Thanks again Fernando!!!

Fernando Rodriguez was an amazing help in our search for

Fernando Rodriguez was an amazing help in our search for a used car for my son. His follow up was great and went out of his way to get answers for all of our questions and concerns!! Thanks again Fernando!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I have to say very disappointed in the level of

I have to say very disappointed in the level of professionalism that we received. Booked an appointment to test drive a vehicle that my father was interested and when arrived we were told the car was being inspected. They said it would just be a minute. Well that minute turned into an hour. We sat there waiting only to have a salemsan tell us that maybe we should just reschedule. We drove over an hour there and an hour back. Really felt dissapointed and made us feel our bussiness was really not much of importance.

I have to say very disappointed in the level of

I have to say very disappointed in the level of professionalism that we received. Booked an appointment to test drive a vehicle that my father was interested and when arrived we were told the car was being inspected. They said it would just be a minute. Well that minute turned into an hour. We sat there waiting only to have a salemsan tell us that maybe we should just reschedule. We drove over an hour there and an hour back. Really felt dissapointed and made us feel our bussiness was really not much of importance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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100% great customer service 100% professional customer

100% great customer service 100% professional customer care, everyone that my wife and I came in contact with was great. Andrew in sales,John in finance, Chris the sales manager and Gabrielle General manager

100% great customer service 100% professional customer

100% great customer service 100% professional customer care, everyone that my wife and I came in contact with was great. Andrew in sales,John in finance, Chris the sales manager and Gabrielle General manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Went for my 10,000 mile or 12 mth oil change and

Went for my 10,000 mile or 12 mth oil change and inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened until 4 pm. No one asnswered, no one around, and no callback. Pretty sad when your car is fine then days later fluids ae leaking underneath you car. I have had poor response from this dealership since I started bringing it in.

Went for my 10,000 mile or 12 mth oil change and

Went for my 10,000 mile or 12 mth oil change and inspection in Feb-2024. Days later it appeared that oil was leaking on my driveway. Tried to call on a Saturday since service department is opened until 4 pm. No one asnswered, no one around, and no callback. Pretty sad when your car is fine then days later fluids ae leaking underneath you car. I have had poor response from this dealership since I started bringing it in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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This has been a family owned dealership for many years

This has been a family owned dealership for many years with great people working for them.

This has been a family owned dealership for many years

This has been a family owned dealership for many years with great people working for them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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