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Reviews

Average Ratings

3.5
277 lifetime reviews. Includes reviews of BMW of Riverside from DealerRater.com
  • Great Experience Buying Sight Unseen From Out of T

    I saw this car on cars.com and talked with one of their salesmen, Gil. He was great to work with. I put a down payment over the phone and flew in ...


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    I saw this car on cars.com and talked with one of their salesmen, Gil. He was great to work with. I put a down payment over the phone and flew in the next day from out of state to pick up the vehicle. Gil was kind enough to pick me up at the Ontario airport and take me to the dealership. The used vehicle was thoroughly cleaned. The service was great. I felt like I was the only one buying a car-being treated with great respect and patience. It only took about 45 minutes to do all the paperwork and I was off to drive my vehicle home. I would highly recommend buying through BMW of Riverside.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • BMW of Riverside

    I was directly contacting 3-4 different BMW dealers since X5 eDrive was hard to find. they were all giving me different numbers with different opt...


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    I was directly contacting 3-4 different BMW dealers since X5 eDrive was hard to find. they were all giving me different numbers with different options of course. but it seemed like riverside brought me the best unbeatable deal to me. I live pretty far from there but the deal made me to drive an hour and half to see the car. and of course we bought it. Sujan was the dealer whom i was contacting. and he made all easy. there was not uncomfortable push to sell it. i'll definitely contact this man again if i decide to buy bmw next time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent customer service!!!!!!
    October 29, 2016

    I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Tha...


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    I have always had a worry free and positive experience with my BMW representative Fabian Hernandez. He has given me superb customer service....Thank you!!!

    Does recommend this dealer
    Came in for service or repair

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  • DISAPPOINTING AND BELOW STANDARD CUSTOMER SERVICE
    October 16, 2016

    I would never reccomend this dealershit to any of my friends or family because they are dishonest and shady and the level of customer service is t...


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    I would never reccomend this dealershit to any of my friends or family because they are dishonest and shady and the level of customer service is terrible to none. I recently went in with my son to test drive a cpo bmw specifically asking to look at 6 cyl. cars or above as my current vehicle was a lexus is350 and was told that I would have to look at 5 series or above because the 3 series which I originally was interested in were only 4cyl. so not knowing a whole lot about cars and motor sizes other than how fast the gas pedal makes it go, I put my trust in what the salesman Ross was telling me at bmw of riverside....he ends up selling me a cpo 2014 528i all while using the turbo boost as he named it, as the selling point of the car. I get my own financing through my credit union and while picking up a check to take to bmw I was informed that terms had changed and 1800.00 was added on to the price of the car for 20000 extended warranty in which I declined days earlier when the finance manager jen tried to sell it to me over the phone after I left the dealership with specific price and terms already agreed upon with my salesman Ross. The car to my surprise ended up being a 4 cyl. after someone insisted they were certain it was not a 6 cyl, I had it looked at and to my surprise it was indeed a 4 cyl. The day after I got my car I recieved a call from customer service to ask me about my experience and I told the lady I was very disappointed and felt lied to and cheated and she immediately cut the call short and said she would have management call me right back and not surprising never recieved any call from anyone to this day. I have sent Ross several messages and had several conversations with him regarding documents I never got copies of like my warranty and service contract etc. and each time he promises to email them to me and still nothing except one random email titled insurance cards with contents that were useless and contained no information let alone what I have been asking for. My family is native american from Pechanga and luckily my aunt from the reservation canceled her appointment to buy 2 cars from Ross for my twin cousins birthdays or I would have felt personally responsible had she been treated the way I am. I wont be referring any family to this dealership at this point and will buy my future cars through audi of riverside where a lot of my friends and family have had a good experience with excellent customer service.

    Does not recommend this dealer

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  • This is the best website I have found to find such

    Thia is the best website is the very best website to buy cars. It makes the decision so much easier. This i s so very simple.


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    Thia is the best website is the very best website to buy cars. It makes the decision so much easier. This i s so very simple.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Worst service by Gomez internet department
    August 1, 2016

    I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer.


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    I went to Escondido BMW and bought my 528, Gomez and D Hernandez. Was blown off by the internet department and I am a return customer.

    Does not recommend this dealer

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  • Loving my BMW i3 Rex!! Best BMW lease deal by Haoie Luc!
    July 11, 2016

    FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal h...


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    FANTASTIC lease experience...BEST EVER...actually enjoyable from start to finish! Haoie Luc understood my need to get rolling and made the deal happen quickly and efficiently!! After searching for two days, test driving the BMW i3 (pure electric) and i3 Rex (81 miles electric is used 1st, then 1.9 gallons of gas for another 70 miles, if needed) I made the decision to go with the Rex. I visited with several BMW dealerships, test drove the car, and tried to deal on the phone; all wanted $4100 down, and at least $275/mth. and up to $340/mth. due to the additional options the cars had. One June 30th, I had all but given up on finding a black 2016 i3 Rex, and was tired of talking on the phone. On a last ditch effort, I texted Haoie Luc Internet Manager at Riverside BMW. He understood my desire to just write up the deal and responded accordingly. He did ask if I wanted to come in and test drive the car, which I declined since I already had. Most importantly, Haoie listened when I said "No, I am just ready to lease the i3, just need to find the right deal, car, and person to do the paperwork." Haoie responded to my text at 1:57 pm, had my financing pre-approved by 3:27 pm, and found me the exact car I wanted in black by 4:03 pm. I was happy to be in an Uber ride to pick up my vehicle by 4:30 pm. I hardly could believe I found someone to make the deal entirely via text, and am so happy Haoie grasped the concept and followed up accordingly. Deyse met me upon arriving and she was a pleasure to work with as well. She delivered my car after a very short visit with the lease finance manager. Best part? No surprise! $325/mth. for 30 mths., and only $741 out of pocket for registraton, etc. Thankful for the excellent customer service, Haoie!! You've earned a lifetime customer here!

    Does recommend this dealer

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  • Beware of Shady Business Practices
    May 11, 2016

    Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you...


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    Beware of shady business practices. They are not about customer service. Be aware of every document that you sign and make sure that they give you everything that you should be given there are much better dealerships to go buy a BMW if you want that type of vehicle

    Does not recommend this dealer

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  • Beware of Business Practices

    We purchase a car from BMW of Riverside and my wife got the maintenance package with it when my wife went to cancel the package within the time fr...


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    We purchase a car from BMW of Riverside and my wife got the maintenance package with it when my wife went to cancel the package within the time frame she was told that she could not. She did not look into it until she wanted to get rid of the car. And she contacted Riverside again they said there was nothing that they could do. My wife contacted BMW corporate office and was told to write a letter asking to cancel the contract and to give it to a Chris Rupert. My wife spoke to Chris and also to a Jim Johnston and they refused to take the letter. Johnson also accuse my wife of mine and not talking to the corporate office. Beware of poor business practices from BMW of Riverside

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer Service
    March 20, 2016

    Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership ...


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    Our overall experience was awesome! Found a car, test drove it, and signed papers all with an hour! We will absolutely recommend the dealership to all who are looking for a quality, high end vehicle!!

    Does recommend this dealer

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