Reviews
Bishoy was fantastic!
Bishoy was fantastic! He gave me a deal on the phone and honored everything that was promised. My BMW i5 was clean and charged. Customer service was phenomenal. The dealership is high tech, clean, and offers great amenities (the popcorn while I wait for finance was a nice touch). 5 star experience here. Call Bishoy if you want your next BMW… I drove past 4 BMW stores for a reason! I’ll be back in 3 years for my next one. Thank you Bishoy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Rolo! We're thrilled to hear about your fantastic experience with Bishoy and appreciate your kind words. We're dedicated to providing top-notch service and are glad you enjoyed our amenities. We look forward to welcoming you back in three years for your next BMW! Regards, Harlan Seyton General Sales Manager Customercare@bmwriverside.com
Gimmi, was very supportive.
Gimmi, was very supportive. We would recommend BMW of Riverside. Thank you for your help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear about your positive experience with Gimmi. Your recommendation means a lot to us. We’re always here to support you! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
I’ve been coming here for years and always have a great
I’ve been coming here for years and always have a great experience. This time though!!! Was incredible!! Blake, Mark and Ali went above and beyond during my experience for my dream car! Thank you all so much!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Rosie! We’re thrilled to hear about your incredible experience with Blake, Mark, and Ali. It's wonderful to know we could help you with your dream car. We appreciate your loyalty and look forward to seeing you again soon! Regards, Harlan Seyton General Sales Manager Customercare@bmwriverside.com
My service rep Daisy is very helpful and patient.
My service rep Daisy is very helpful and patient. The price I got from her was very reasonable. Very good experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the fantastic feedback, Leiming! We're thrilled to hear that Daisy provided you with helpful and patient service. Our team strives to offer the best experiences and competitive pricing. We appreciate your support and look forward to serving you again! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Came in to turn in a lease after getting nowhere at a
Came in to turn in a lease after getting nowhere at a previous dealership. BMW of Riverside heard about it and they took care of me! I walked out that same day with a brand new X7 thanks to Gabe! Never had a customer-first experience before until I came here. Huge thank you to the BMW Riverside staff for the welcoming attitude!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review, Rolando! We're thrilled to hear that Gabe and our team provided you with a top-notch experience. It's our priority to ensure every customer feels valued. Enjoy your new X7, and we look forward to seeing you again! Regards, Harlan Seyton General Sales Manager Customercare@bmwriverside.com
Brought X-3 in for a service and was assisted by Stacy.
Brought X-3 in for a service and was assisted by Stacy. It was for oil change, cabin filter and spark plugs. I also mentioned my wiper blades front and rear were streaking and those were replaced too. Spoke with Gianna about an extended warranty details as well. Both were pleasant and courteous and answered all my questions. Vehicle was serviced in the time quoted. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear that Stacy and Gianna provided you with excellent service and addressed all your needs. Your satisfaction is our priority, and we appreciate you choosing us for your vehicle maintenance. Looking forward to serving you again! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
I recommend this dealership.
I recommend this dealership. My car was repaired in a timely manner and I was given a loaner, plus my car was returned clean. Stacy my service consultant and the loaner rep were both friendly and professional. Stacy also kept in touch with me throughout the process. Yes I recommend BMW of Riverside. Blessings to all who work and visit there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic recommendation, Patty! We're thrilled to hear about your positive experience and that Stacy and our team provided you with friendly and professional service. Keeping our customers informed and satisfied is our priority. We appreciate your blessings and hope to see you again soon! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Daisy is the best service advisor.
Daisy is the best service advisor. She helped us with our car that got towed in and was extremely helpful. Will continue to take our cars there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience with Daisy. Our team is dedicated to providing the best service, and we appreciate your trust in us for your car needs. Looking forward to seeing you again! Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
They've had my car for a month now.
They've had my car for a month now. I still have no idea when it will be repaired nor what the damage is. The excuse for this is going to be that the collision center is separate from the dealership, but the attitude of "It's not my problem" when you don't have your car is insulting. As for the service department, they took two weeks to get a new actuator in for my driver's side door. The door does once again lock and unlock, but now the window thunks when it rolls down. It's easy to give a good review when there's nothing wrong with your car or when you've just bought the car you've wanted. However, the rubber hits the road when things are less than perfect. "I don't know. You need to ask someone else" says everything that needs to be said about this dealership, its service department, and its affiliated collision center.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tony, We can certainly understand your frustration about not having your vehicle for this. When you have an opportunity to speak, I'd like to assist in providing you with an update from our body shop and provide you with an ETA on when we expect your vehicle to be ready. Please contact me at your convenience. I look forward to hearing from you. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com
Pleasant atmosphere.
Pleasant atmosphere. Clean environment, quick processing of vehicle with plenty of popcorn. Happy with it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the pleasant atmosphere and quick service. Popcorn always adds a nice touch! We appreciate your support and look forward to seeing you again soon. Regards, Kevin Ormes Service Director Customercare@bmwriverside.com