Found my car online, called the dealership, went in and Tom made it a very easy process. I thought I would be there for 4 hours and was out of there i...n 1.
We were very impressed with the sales staff, particularly Joe Malley. We also had initial dealings with Christina who was very helpful. Between Joe,... Christina (and others we later learned) a new RX 450H was located for us. The turnaround on pickup day was quick and efficient. Tom Martellacci was very personable and efficient with our transaction. Not at all pushy! In both sales and the business department, they let their products speak for themselves. We had previously purchased two Lexus vehicles from DE but this experience was by far the best. Hoping their service department is just as efficient and capable. Would highly recommend them.
After some legitimate negotiation, we settled on a fair market price for the vehicle. The internet sales associate, Christina, was awesome and gave me... all the details & photo's that I needed to make my decision. The floor sales associate, Craig, really new his product and answered every question I presented. I really couldn't be more pleased with the high degree of professionalism and courtesy that I encountered. I'll be back .....
I recently leased a new 2018 ES to replace my 2015 at the end of that lease. I worked with Jim and Lenny and completed the paperwork with Tom. The e...ntire process was quick and easy. Jim tailored the delivery to meet my needs as I already knew how to operate most of the features. Lenny and Tom were cordial and a pleasure to work with. Looking forward to working with them to replace my other vehicle later this year.
A great experience with Christina who introduced us to Eric who went above and beyond to find us the car we liked. No pressure just excellent service....
Recently leased a Lexus. Started my process with Christina & finished with Eric. None of the typical high pressure "what do we have to do today" to ...close the transaction. I'll be back again.
This has to rank with one of the most pleasant purchase experiences we have ever had. Christina, Hayden, Mary Ann, Tom, and Jeremy were just marvelous.... We are very happy with the way we were treated and most of all the deal we got. Happy Holidays to all of you! Sheik and Jenny
Recently purchased a new Lexus ES. I started out with on line questions and was then in contact with Christina. Did this for about three days (back ...and forth) - because I lived 3 hours away from this dealership and wanted to have a lot established before I made the drive. Finally, the drive was made and I was put into the hands of Mary Ann. She was an automotive professional dealer if there ever was one. She new the answers to everything. Christina looked after my dog while Mary Ann taught us all about the ES and worked up all the details to my satisfaction. All my experiences with the Chester Springs dealership was positive and I would not hesitate to recommend them.
I traded an older Lexus, good deal received, but purchased primarily because of outstanding service on previous vehicle and recommendation combined wi...th a good price.
The reason I wanted to purchase a Lexus was to stay with the Toyota company. My wife and I have driven Toyota???s for over 30 years, thus wanted to st...ep up in luxury but stay with Toyota. Initial contact at Lexus of Chester Springs was Christina Behm. Took all my information, started the search for what I wanted. I walked in the door, Christina was there and placed me in the capable hands of Joseph Malley. After repeated ES350 finds, one was found and shipped in from Ohio. Joseph fully explained all the automobiles details. I left with a new car, and a big smile on my face. I would ???highly??? recommend Lexus of Chester Springs as a first stop for a new Lexus. Bottom line, I received the treatment that I expected. George ???Dave??? Svetz