Kia of Lansing

I, Kathy attempted to buy a 2023 Certified Pre-Owned Kia Sportage from Kia of Lansing with a solid $16,500 cash offer. After the initial rejection by the Sales Manager I reached out to the General Manager, and the General Manger stated on a voicemail that my offer was “not unreasonable.” However; no one from Kia of Lansing followed up with me even after I filed complaints through Kia Corporate, Kia North America, the Better Business Bureau, and a I complaint file with the State of Michigan, Attorney General office regarding the deceptive practice and bad faith. Consequently, the vehicle was sold or just taken off there website with zero communication from the General Manger, when he stated that my cash offer wasn’t unreasonable. Buyers should be cautious of KIA of Lansing due to KIA not value transparency to the customer.

I never got there. While visiting a friend in Grand Rapids I found the model I wanted at Fox KIA North and bought it. KIA of Lansing would have been my next stop had I not made the purchase in GR.

I bought a car under warranty, the engine died. They replaced with fees under warranty. It happened again now they are not honoring the warranty. Lemon dealer with a sleazy service center. Never buy a Kia.

Everyone was helpful and professional and the cars are great. I couldn't be more pleased. They've followed up well too.

Jeff was amazing. He answered all my questions. Said I could call him if I needed to know something. Was very easy to talk to. He needs a raise.

Don’t waste your time going in. The salesmen do t truly want to help you or sell you a car. They only want to up charge for their market adjustment to make money. They show you oencil sheets for cars that aren’t even available or have deposits on them. Rude and condescending during the transactions as well. I walked away with my payoff check when my lease was up and went across the street to Toyota where they paid me enough to pay off my Kia and left me with a healthy down on my Toyota.

Very unhappy with the service that I got from the service department. First I was told that I would have to pay for the repairs. I was told it was not covered under warranty when it actually was. 3 days after I picked up my car I broke down 52 miles from my house. I called Kia and asked what they were going to do about it and I was told the towing was my responsibility and if they deemed it was their fault they would reimburse me. So the reason I broke down was because their mechanic didn't put the plug for the oil pan back in the right way. When I picked up my car from that whole experience not one service provider said how sorry they were that I broke down because of their mechanics mistake. Not one person said that I'm sorry you were broke down for 45 min until a tow truck could come get me. Not one person said I'm sorry that you had to pay 325 to have it towed back to Kia of Lansing . Not one person said I'm sorry that you had to cancel all your appointments for that day. Not one person said I'm sorry that our mechanic screwed up. Before this experience I was recommending Kia to all of my friends and family. After this experience I doubt that I will ever buy another Kia.

Service took less than time mentioned, appreciated the shuttle driver, Ronda. She was very friendly.

Easy to find the entrance despite construction. Friendly atmosphere. Greeted upon entry. Pleasant waiting room.

Kia of Lansing is an amazing place to purchase a vehicle. Everyone is professional and friendly.