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First, I do not have a problem with the new car buying experience. My problem is concerning the trade in of my old Accent. It was in an accident. The front... facia, grill, hood, and A/C condenser were replaced. I was offered a low amount from Kocourek and another dealer. Max, at Kocourek, said the low offer was because of the accident. Wisconsin doesn't even require revealing an accident to a buyer but there was an Auto report available that said the Accent was in an accident. What he didn't tell me was the tremendous sales increase of used cars now would make their asking price astronomical. I'm only going by what I saw on the website. The Accent sold for double the trade in value and in less than 10 days! I am writing this review because Max sent me an email stating if I had any problems with my experience to let him know before I filled out the Hyundai survey. The survey is apparently important to them. I wasn't even going to respond before that email. I did respond and never got an answer. Be careful and get values from more than 2 sources. Sadly KBB and other sources aren't taking into account the rise in used car demand so this will probably happen a lot.
I looked for my perfect car all over the Midwest. After speaking with this dealership and negotiating a great deal, I made the long drive and purchased... my vehicle. My salesman Mike was very patient, knowledgeable and friendly. The facilities were clean and welcoming.
Paul Ippolito was very knowledgeable about the Hyundia Tuscan and was extremely helpful in deciding to make out purchase. He's a great asset to your dealership.... Great overall experience. Thank you!!
I just purchased a 2017 Audi from Kocourek Audi. It was about a 3 hour drive and it was well worth it. I did my research online and found the car that... I wanted and they were great. I had a different dealer that I was talking to about a car that they had and Valentina (Kocourek sales rep) called and asked if I was still interested in their car. I told her my circumstances and that her price was higher than the competitor. She asked what price she was up against and ended up getting me a great deal for the car w/the color and options that I preferred. Two thumbs up!!!
Chen is fantasic at customer service! He really went above and beyond! Best service ever! Thanks!
Benjamin Jones and the Kocourek Wausau Imports team made buying my first vehicle an easy experience. I would definitely recommend Kocourek to anyone.
I usually hate car shopping at dealerships because they usually are looking to make as much profit as possible, they are a business after all. But I don't... have that fear with Kocourek anymore after working with Ben J. Him and his manager Duane really worked with my wife and I, kept within our budget, and offered excellent service. Even when we had to bring the vehicle back in for some unforeseeable services, they treated us well. Our next car will definitely be from them!
Overall my experience here was good. A few minor glitzes but all worked out. My sales man Ben did a wonderful job of selling the car to me he went above... and beyond to get me the used car and price I wanted. I'd like to thank him for all his help, it was greatly appreciated. Before I talked with Ben I was going to go else where to look for a used car.
Everybody was very nice and very helpful. We were greeted within 2 minutes of being in the parking lot by Paul Ippolito. The process was longer than I... would've liked, but I was very happy with the buy and the customer service!
I am sure Paul is very excellent salesman. He is kind, well communicated and professional in his job. Whenever I have opportunities, I will recommend... Paul to be involved in car sales processing.