[{"id":251885,"firstName":"Mohamad","lastName":"Mayassi","titleText":"Master Certified Lexus Sales Rep","emailTxt":"mmayassi@charlesbarker.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":92,"imageUrl":"https://cdn-user.dealerrater.com/images/71f9d1db5d51.jpg","drDealerId":38257,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":487595,"personPtyId":41407736,"firstName":"Derrick","lastName":"Nichols","titleText":"Certified Lexus Sales Rep","shortBioText":"I am a United States Marine Corps Veteran with around 6 years of experience in the automotive industry. Customer service has always been my number one priority and I will do anything I need to ensure my customer receives a stress free and enjoyable buying experience.","emailTxt":"dnichols@charlesbarker.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/7ca797eb2e91.jpg","drDealerId":38257,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1191196800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":249020,"personPtyId":31127478,"firstName":"Thomas","lastName":"Cahoon","titleText":"Master Certified Lexus General Sales Manager","emailTxt":"tcahoon@charlesbarker.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/cf596eee15aa.jpg","drDealerId":38257,"dealerEmpStartDtUtc":"1238544000","industryStartDtUtc":"1080777600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":249390,"firstName":"Tony","lastName":"Rutherford","titleText":"Master Certified Lexus Sales Manager","emailTxt":"trutherford@charlesbarker.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":80,"imageUrl":"https://cdn-user.dealerrater.com/images/95a8e64e89e7.jpg","drDealerId":38257,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":566811,"firstName":"Shawanda","lastName":"Massenburg","titleText":"Lexus Certified Business Manager","emailTxt":"smassenburg@charlesbarker.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":371512,"personPtyId":34274619,"firstName":"Patrick (Frenchy)","lastName":"Antar","titleText":"Master Certified Lexus Sales Rep","emailTxt":"pantar@charlesbarker.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/46818b2abbaa.jpg","drDealerId":38257,"dealerEmpStartDtUtc":"1222819200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":249399,"firstName":"John","lastName":"Keck","titleText":"Master Certified Lexus Sales Rep","emailTxt":"johnkeck@charlesbarker.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/58b7c677ef20.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":251910,"firstName":"Jane","lastName":"Tucker","titleText":"Master Certified Lexus Administrator","emailTxt":"jtucker@charlesbarker.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/31607f16a291.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":249392,"firstName":"Angela","lastName":"Hoover","titleText":"Master Certified Lexus Service Manager","emailTxt":"ahoover@charlesbarker.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/e6969dfc922c.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":249396,"firstName":"Robert","lastName":"Speller","titleText":"Master Certified Lexus Detail Manager","emailTxt":"rspeller@charlesbarker.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/ca2d33168836.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":556326,"firstName":"Matt","lastName":"Perez","titleText":"Certified Lexus Sales Rep","emailTxt":"mperez@charlesbarker.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38257,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Charles Barker Lexus Newport News

Rectangle 48
Sales
Service Closed

Charles Barker Lexus Newport News Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2014

At Charles Barker Lexus Newport News, it's our mission to provide the drivers of Newport News VA and surrounding locations with prestigious, luxury cars, SUVs & hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Newport News, we go above & beyond to implement our expertise and experience to assist your every need.

...



Whether you're pursuing a purchase or lease of a new or used Lexus, our vast inventory unites uncompromising quality.

"Delivering a great car buying and service experiences, every day!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
346 lifetime reviews. Includes reviews of Charles Barker Lexus Newport News from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 9, 2019

    This was my second time working with Mohamad. He is very personable and makes you feel like family. The process was quick and easy and I absolutely love... my new Lexus GX! Thank you for the wonderful service and feeling of ease when purchasing a new car. Looking forward to working with Mohamad and Shawanda again. I'll be sure to tell others about my experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dee, we're happy to hear that you had a great experience with Mohamad. We look forward to working with you again as well! Congratulations on your new ...GX and thanks for Riding with Charlie!


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    January 7, 2019

    Working with Derrick Nichols was the most professional, stress-free and rewarding buying experience I've ever encountered while trading and purchasing... a car. The entire process from start to finish with the entire Charles Barker Lexus Team made coming from Richmond worth the drive! I highly recommend Derrick if you're looking for a car/suv.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sean, thank you so much for taking the time to leave us a review. We're glad to hear that you had a great experience with Derrick and we appreciate yo...ur willingness to recommend him to others. Please don't hesitate to reach out if there's anything more that we can do for you. Thanks for Riding with Charlie!


    Worked with:
    Derrick Nichols

    Certified Lexus Sales Rep

    (5.0) 29 reviews

    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

  • January 9, 2019

    Matt Perez was my salesman and I gotta give him a shout out!! From conversation over to the phone to test driving to purchasing the vehicle, he was there... to answer any questions or concerns that I have, if any of my friends wanted to buy a car, I'd recommend them right over to him. This dealership is by far the best I've been to, friendly employees, professional, and easy to work with. If you want a new/used car, yall gotta come to this dealership, YOU WILL NOT BE DISAPPOINTED.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave us a review, Alan. We are happy that you had such a great experience at our dealership, and especially ...with Matt. Thank you for choosing us and we look forward to working with you and your friends in the future. Thank you for Riding with Charlie.


    Worked with:
    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

    Matt Perez

    Certified Lexus Sales Rep

    NOT RATED

  • 5.0 out of 5
    January 5, 2019

    This was a return visit for my lease renewal. During the process, and at the completion of, I was very pleased and satisfied. I drove away in my new SUV,... a VERY HAPPY and CONTENT customer! I should note that I entered the dealership mid-afternoon on New Year's Eve Day. Mr. Mayassi, Mr. Cahoon, and Ms. Massenburg remained AFTER hours to complete my paperwork for a new lease renewal. I returned on New Year's Day to pick up my car, and again, Mr. Mayassi remained AFTER hours to provide a complete and unhurried overview of my new vehicle. I certainly appreciated the professional service of all! I felt that Mr. Mayassi should be specifically noted for his patience!!! He left me alone in his office to think through the financial aspect of my lease renewal. I appreciated this kind gesture more than I can express in words. Also, he was NOT an overbearing salesperson. All the personnel were friendly at CB Lexus. Two other names to be specifically noted are- Ms. Jane Tucker, receptionist and Mr. Derrick Nichols, salesperson. I have also enjoyed and appreciated the Service Department at the dealership. I am a happy, satisfied, and content repeat customer!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good afternoon, thank you very much for such a thorough review of your experience with us. It warms our heart to know that you were treated so well by... our staff. Thank you for your return business and we look forward to working with you more for years to come. Thanks for Riding with Charlie!


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

    Thomas Cahoon

    Master Certified Lexus General Sales Manager

    (5.0) 49 reviews

    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    January 3, 2019

    Excellent Service. Mr. Mayassi was very helpful and patient. Would recommend and return again. All of the staff was helpful from our very first visit....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Dee! Thank you for taking the time to leave us a review. We're so glad to hear that you had a great experience with Mohamad and the rest of our... staff. Have a great day and thanks for riding with Charlie!


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    December 31, 2018

    I received top notch service with the Charles Barker team. Thomas and Derrick were very helpful, knowledgable, and by far the best car sales team I have... ever worked with. Their professionalism is bar none. I highly recommend them for any purchase and will definitely be back for our next vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review. We appreciate your feedback. Please don't hesitate to reach out if there's anything more that we can do for you. Thank...s for riding with Charlie!


    Worked with:
    Derrick Nichols

    Certified Lexus Sales Rep

    (5.0) 29 reviews

    Thomas Cahoon

    Master Certified Lexus General Sales Manager

    (5.0) 49 reviews

  • 5.0 out of 5
    December 30, 2018

    Mohamad Mayassi is so wonderful to his customers. He is our salesman for life. He is accommodating and understands our needs. Shawanda was very professional... and friendly making sure that we understood every document we had to sign. We love Charles Barker Lexus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, thank you for taking the time to leave us a review! We're happy that you have found a salesman for life in Mohamad. We look forward to working ...with you again in the future. Thanks for riding with Charlie!


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

    Shawanda Massenburg

    Lexus Certified Business Manager

    (5.0) 6 reviews

  • 5.0 out of 5
    December 23, 2018

    Derrick made the process go smoothly. Most dealership???s salesman are really pushy as I experienced all day. However when I got to Charles Barker, Derrick... was not. He was kind, really helpful and knowledgeable about what he was selling. He even asked if I could pick the RX350 up the following day because he wanted to make sure it was showroom ready for me. Great experience. I truly believe that I will be purchasing future vehicles from here.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review. We're so glad that Derrick showed you what it means to receive great service. Thanks for Riding wi...th Charlie!


    Worked with:
    Derrick Nichols

    Certified Lexus Sales Rep

    (5.0) 29 reviews

  • 5.0 out of 5
    December 20, 2018

    We had a truly outstanding car buying experience with Mohamad Mayassi, from our initial contact with him until we drove off the lot in our new 2019 Lexus... ES 350. Mohamad listened to what we were looking for to replace our 2010 Lexus. When we returned the next day, he showed us numerous Lexus ES 350???s that were available at the dealer???s lot and also what could be ordered. We feel he gave us a fair and reasonable trade-in value for our 2010 Lexus. He was thorough, and courteous at all times. At no time did we feel hurried nor pressured to buy. We selected a car on the lot, then he guided us through the purchasing and DMV processes, and provided an on-hands review of the latest technology and setup within our new car. Mohamad made our car buying experience easy and a truly outstanding car buying experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jack and Dee, thank you very much for taking the time to leave us a review. We're happy that you had a great experience with Mohamad. Enjoy your new L...exus ES! Thanks for Riding with Charlie.


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

  • 5.0 out of 5
    December 18, 2018

    Mohamad Mayassi was able to source the exact car I wanted, have it transferred to Newport News at a reasonable cost, detailed/cleaned the car and presented... to me with a beautiful red ribbon at promised time. Spent time reviewing all the features and did not make me feel rushed even though he had another delivery the same day. It was a good experience as he wanted to make sure I was pleased with everything.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave this review. We're glad that you had such a great experience and that you got exactly the vehicle that you want...ed. Thanks for Riding with Charlie!


    Worked with:
    Mohamad Mayassi

    Master Certified Lexus Sales Rep

    (5.0) 92 reviews

View More Reviews