Charles Barker Lexus Newport News

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Reviews

Average Ratings

4.8
200 lifetime reviews. Includes reviews of Charles Barker Lexus Newport News from DealerRater.com
  • Purchased 2017 RX 350

    Awesome service from start to finish. Kudos to Mr. Mohamed, great salesman and awesome person. Thumbs up to Thomas also. Great experience worki...

    Dealer Response

    Thank you so much for giving us the opportunity to work with you at Charles Barker Lexus Newport News. We value every interaction that we are fort...


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    Awesome service from start to finish. Kudos to Mr. Mohamed, great salesman and awesome person. Thumbs up to Thomas also. Great experience working with everyone and I will return in about 5 years for another purchase. Right now I am enjoying my new RX 350. Great Staff. You have a customer for life.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for giving us the opportunity to work with you at Charles Barker Lexus Newport News. We value every interaction that we are fortunate to have. Mohamad has earned the trust of his clients by showing all of the values that Lexus and Charles Barker hold dear. We are fortunate to have him here with us. Enjoy that beautiful RX350! Thank you so very much again. Team Charles Barker Lexus Newport News


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  • New Lexus Owner
    April 13, 2017

    Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer...

    Charles Barker Lexus Newport News

    Thank you for taking the time to leave us a review on your purchase. The Lexus Newport News team is very grateful to have the opportunity to assis...


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    Charles Barker Lexus made our car buying experience enjoyable. We were pleasantly greeted as soon as we arrived and provided world class customer service from everyone we engaged. Tim Zayakosky knew every detail of the RX 350 and its equipment. He walked my wife through all the technology and safety features as if it was his own car. His expertise and knowledge far exceeded our expectations. Thank you Tim for taking care of us!

    Does recommend this dealer
    Charles Barker Lexus Newport News

    Thank you for taking the time to leave us a review on your purchase. The Lexus Newport News team is very grateful to have the opportunity to assist during your last shopping experience. Tim Zay is a great source of information about our Lexus vehicles. If there is ever a question about how to operate any of the new features on your vehicle, do not hesitate to reach out to Tim Zay. Thank you again for your decision to purchase with us in Newport News. Team Lexus Newport News


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  • Totaled Upgrade

    Wonderful expreason purchasing my car at this dealership. I'm still talking about it!

    Dealer Response

    Hi Hayden, We truly appreciate your excellent review, and are so happy to know that your experience with us at Charles Barker Lexus Newport News ...


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    Wonderful expreason purchasing my car at this dealership. I'm still talking about it!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Hayden, We truly appreciate your excellent review, and are so happy to know that your experience with us at Charles Barker Lexus Newport News was a pleasant one. Thank you for Riding with Charlie!


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  • Repeat Customer--Enjoyable Car Purchasing Experience
    March 30, 2017

    Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He...

    Charles Barker Lexus Newport News

    Hi Katy, Charles Barker Lexus of Newport News strives to provide an excellent experience to each of our customers, and we are so happy to know tha...


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    Our family has purchased several vehicles from Ted Townsley and every experience has been stress-free and pleasant (as car shopping should be). He is very professional and knowledgeable and really seems to do his research when it comes to finding the perfect vehicle to fit your family needs. He genuinely seems to love what he does and it shows. He takes care of you from start to finish. Thank you Ted!

    Does recommend this dealer
    Charles Barker Lexus Newport News

    Hi Katy, Charles Barker Lexus of Newport News strives to provide an excellent experience to each of our customers, and we are so happy to know that Ted and our team have taken such great care of you and your family over the years. We truly appreciate your great review, and thank you for Riding with Charlie!


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  • Rapid service on the spur-of-the-moment
    March 27, 2017

    A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would...

    Charles Barker Lexus Newport News

    Thank you for reaching out to us at Charles Barker Lexus Newport News. I can only imagine the level of anxiety that you were experiencing being fr...


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    A single woman traveling from out of town on business, I spotted fluid leaking from the CT200. Upon calling, I was told to come by and they would "fit me in", although it was a busy day. Within 5 minutes of arrival, my car was up on a rack, inspected and reassurance given to me that it was, indeed, just the air conditioner. Stellar service!!!!!

    Does recommend this dealer
    Came in for service or repair
    Charles Barker Lexus Newport News

    Thank you for reaching out to us at Charles Barker Lexus Newport News. I can only imagine the level of anxiety that you were experiencing being from out of town on a business trip. We are so glad to hear that Teresa and our team took care of your situation and you left with relief. Thank you again for utilizing the Dealerrater platform to share your experience. Team Charles Barker Lexus Newport News


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  • Satisfied customer
    March 19, 2017

    While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested ...

    Charles Barker Lexus Newport News

    Thank you so very much for sharing your experience working with Patrick and the Charles Barker team. Patrick is very committed to providing the be...


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    While I was searching for a midsize SUV to purchase I was fortunate enough to run across Patrick Antar . He was very approachable and interested in what I was looking for and helped lead me to the perfect car after I had been searching for 3 weeks on my own. He worked with the dealership to get me the best possible price and also was instrumental in getting this vehicle prepared for me. He did big things with the price and vehicle and these little things that for us that made the purchase even sweeter. He's a great salesman and real good guy. Thanks Charles Barker Lexus Newport News for the experience.

    Does recommend this dealer
    Charles Barker Lexus Newport News

    Thank you so very much for sharing your experience working with Patrick and the Charles Barker team. Patrick is very committed to providing the best of experiences while also searching for the perfect vehicle. He is a great resource for us to have at our location. Please feel free to send him your friends or family that may need assistance with a vehicle. Thank you again! Team Charles Barker Lexus Newport News


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  • A Christmas Lexus (2016 Purchase - 2017 Model)
    March 17, 2017

    I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was f...


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    I have been reluctant to write, but the more I ignore it, the more it gnaws at me, to "get over it," here we go. The introduction w/Mohamad was fine and he was attentive to my comments to the point I got the vehicle I wanted, but ... the follow-up was slow, incomplete, and full of promises that took over a month to resolve. The car was delivered (22 Dec 16) as planned. I didn't realize until later that the "maintenance kit" for the Auto Armor was not present. The temporary (30-day) registration was present and I was assured the permanent registration would arrive in the mail long before the temporary expired. I currently live in SC, so going by the dealership for the permanent one was out-of-the-question. As time on the temporary registration was running out, I noted the issue of no "maintenance kit" being delivered and that the registration was almost expired. "We'll get right on this and have it 'over-nighted' to you." It expired and I spent the next ten (10) days in communication with all levels of management to get the replacement registration and the kit. I was not able to drive the car for nine (9) days, because the replacement registration did not arrive. Not surprising, the finger-pointing happened, where they blamed the mishandling of the documentation on their "contractor" that handles these transactions. Obviously, there is no oversight, follow-up, and/or quality review on performance. To avoid an epistle, I'll not detail the complications I experienced regarding proof of insurance, except to say they made a minor debacle on this documentation, too, that just required them reading what was in front of them. Ultimately, in February, I was back on the road and have a maintenance kit to show for my $795 Auto Armor. Previously, my purchases of Lexus vehicles have been at Lindsay Lexus/Aaron Taylor in Alexandria (VA), and I would recommend them to the fullest.

    Does not recommend this dealer

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  • Not impressed - they only care if you want to buy a car
    March 7, 2017

    At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days =...


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    At work we are not allowed to make/receive phone calls. I went to their web page where they have a contact message page. Filled that out, 3 days = no response. I then went to the page and initiated a chat but that was only sales (let's you know what they value and what they don't) so they sent my info to the service department... 2 hours later I received a SMS message from them. I relayed my questions and the info I needed from them and she stated that a service adviser would email me. In between all that I filled out a special order form on their website. So count that -4 different ways I've attempted to contact them using THEIR supplied methods of contact and here 8 days after the first attempt and 5 days after the last and nothing. I can only surmise that they are so busy then neither want nor need my business or they are incompetent. Either way they get their wish - I cannot see a reason to go to their dealership. At this point, should I need a dealer item I'll get it online from another dealer and if I need dealer service I'll go to Lexus of Richmond.

    Does not recommend this dealer
    Came in for service or repair

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  • Sales and Delivery Experience
    March 3, 2017

    From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He...

    Charles Barker Lexus Newport News

    Thank you so very much from all of us at Charles Barker Lexus Newport News. It was our honor and pleasure to work with you on your new Lexus. Patr...


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    From the beginning, I received a very enjoyable purchasing experience from the sales staff. My main sales representative was Mr. Patrick Antar. He respectfully and professionally listened to what I said about what I would do and what I would not do. Mr. Antar applied honest and ethical principles during the negotiation process. I traded a 2016 Mercedes Metris Passenger Van and after several expected rounds, I received a mutually agreed upon fair trade in. Plus, I was given a purchasing courtesy that allowed me to complete the trade in and delivery process and finalize the payment in full within a reasonable time. Finally, Mr. Antar provided me with a tutorial of the many features of the vehicle based upon my learning curve and demonstrated a thorough knowledge of those features as he enthusiastically explained the many complexities of the vehicle I purchased. Mr. Antar receives an A+ for far exceeding any past experiences with sales representatives that I can remember. Thank you Mr. Antar.

    Does recommend this dealer
    Charles Barker Lexus Newport News

    Thank you so very much from all of us at Charles Barker Lexus Newport News. It was our honor and pleasure to work with you on your new Lexus. Patrick is a huge resource for our guests and dealership. His knowledge of Lexus continues to impress us all. Please feel welcome to come back for a followup visit anytime. Look forward to seeing you in service. Thank you again! Team Charles Barker Lexus Newport News


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  • A relaxed car-buying experience
    February 10, 2017

    Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every ...

    Charles Barker Lexus Newport News

    Thank you! We appreciate you taking the time to write a review of your purchase experience with Patrick and our team at Charles Barker Lexus Newpo...


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    Patrick Antar did so much to make this car purchase feel relaxed and rewarding. From the moment he met with my wife and me, he listened to every concern and answered every question in a straight forward manner. I felt he and the dealership were open and honest from beginning to end of the purchase process.

    Does recommend this dealer
    Charles Barker Lexus Newport News

    Thank you! We appreciate you taking the time to write a review of your purchase experience with Patrick and our team at Charles Barker Lexus Newport News. Patrick has a strong commitment to doing business the way that Lexus and Charles Barker have always intended. Honesty and transparency are key to maintaining a long lasting relationship. Patrick insists to contact him for all of your vehicle needs. He truly believes in service before, during, and after the sale. Thank you again and we look forward to seeing you soon. Team Charles Barker Lexus Newport News


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