Charles Barker Lexus Newport News

New 888-805-1377 Dealer Website
Used 888-304-3010 Email Dealer
Service 888-805-6841

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Reviews

Average Ratings

4.8
Average based on 10 reviews.
  • I just got converted!

    After having driven nothing but Toyota SUV's for the past 34 years, a less than respectful experience with a local Toyota dealership caused me to ...

    Dealer Response

    Dave, Thank you for sharing your experience shopping with us. We are very grateful that you gave us a shot to show you the value of the Lexus. We...


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    After having driven nothing but Toyota SUV's for the past 34 years, a less than respectful experience with a local Toyota dealership caused me to stop by Charles Barker Lexus to simply take a look. About an hour and a half later, Kadim and Thomas had me convinced that they wanted to convert me into a loyal Lexus customer for the next 30 years. I don't think the Toyota dealership still understands what they just lost! I bought a new RX350 and love it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dave, Thank you for sharing your experience shopping with us. We are very grateful that you gave us a shot to show you the value of the Lexus. We hope that you love your Lexus more and more as time goes on and the miles add up. I think you will appreciate the extra comfort during your daily commute. We are looking forward to keeping you in the Lexus family for another 30+ years to come!


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  • My experience buying a new Lexus ES 350 in 9/2016

    My experience with Charles Barker Lexus has been incredible Kevin Morgan is our salesman and also acts as the technology lead at Charles ...

    Dealer Response

    We truly appreciate that you took the time to leave a wonderful review of Charles Barker Lexus in Newport News. Our main priority is customer sati...


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    My experience with Charles Barker Lexus has been incredible Kevin Morgan is our salesman and also acts as the technology lead at Charles Barker He goes out of his way to pick the car up to arrange oil change, he insures that I understand how to use the vehicle , and helps troubleshoot any issue I might have . The deal always seems fair and there's no pressure from the organization

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate that you took the time to leave a wonderful review of Charles Barker Lexus in Newport News. Our main priority is customer satisfaction and service, and we are so glad to know that Kevin has taken such great care of you. We hope you are enjoying your vehicle, and thank you for Riding with Charlie!


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  • Lexus 2026 NX 200t

    Long time customer (5 years) and two time purchaser (2 cars each time).

    Dealer Response

    We truly appreciate your wonderful review, Robert! Thank you for Riding with Charlie.


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    Long time customer (5 years) and two time purchaser (2 cars each time).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate your wonderful review, Robert! Thank you for Riding with Charlie.


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  • Brighter side of my universe! Amazing sell person.

    The day that I purchased my Lexus I knew I had found the exact car that fit my desire and need for comfort. Leaving my Mercedes C Class with very...

    Dealer Response

    Hi Patricia, We truly appreciate that you took the time to leave a great review. Charles Barker Lexus Newport News takes pride in providing excell...


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    The day that I purchased my Lexus I knew I had found the exact car that fit my desire and need for comfort. Leaving my Mercedes C Class with very low miles on my 2007 car that I thought was luxury to what ready is made me feel excited and at peace. My sell person "Jeff" put my mind at ease and made my day and now a week into true luxury. Never did I thought I would be converted but look at me now!!!! Thanks to my friend and her referral I meet Jeff and he lifted me into my RX350. Great experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Patricia, We truly appreciate that you took the time to leave a great review. Charles Barker Lexus Newport News takes pride in providing excellent service to each of our valued customers, and we are so glad that you were well taken care of. Enjoy your new vehicle, and thank you for Riding with Charlie!


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  • Best Car Buying Experience Ever

    John Keck was truly outstanding: Preparing for our visit, having a couple of cars ready for a test drive, providing a great bottom line price, and...

    Dealer Response

    We hope you are enjoying that beautiful new RX350! Thank you for taking the time to review John and your car buying experience. We take pride in t...


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    John Keck was truly outstanding: Preparing for our visit, having a couple of cars ready for a test drive, providing a great bottom line price, and introducing us to the features of our new RX 350! Although being as prepared as possible with an estimated fair price of the car with the options we wanted, the anticipated value of our trade, and a buying service discount we still braced for the typically painful negotiation process. We were most pleasantly surprised when the "man behind the curtain" approved our initial offer with an evening better final price than we expected! My wife and I have purchased three SUVs from John and we will look forward to purchasing our fourth! Thank you, John, and the other members of the team at Charles Barker Lexus of Newport News!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We hope you are enjoying that beautiful new RX350! Thank you for taking the time to review John and your car buying experience. We take pride in trying to make the transaction as easy as possible. Thank you again and we look forward to the fourth!


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  • Extraordinary Service

    After experiencing an unexpected loss of my vehicle, meeting Mohamad Mayassi was a breath of fresh air. His kindness, sensitivity, and profession...

    Dealer Response

    Annise, Thank you for taking the time to review Mohamad and your experience. We feel grateful that we were able to assist during a time of much s...


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    After experiencing an unexpected loss of my vehicle, meeting Mohamad Mayassi was a breath of fresh air. His kindness, sensitivity, and professional demeanor made this the best car buying experience I have had. He is an extraordinary asset to the Charles Barker team. I have already recommended this dealership to associates for their next purchase.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annise, Thank you for taking the time to review Mohamad and your experience. We feel grateful that we were able to assist during a time of much stress. Enjoy that car!


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  • Another satisfied customer!

    I recently purchased the Lexus ES350. Beautiful car and I love it. Mo was the salesperson who assisted me with my purchase. Great guy, beautiful s...

    Dealer Response

    Thank you so much for taking the time to review Mo and your purchase experience. We appreciate you and your business. Please stop in and visit Mo ...


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    I recently purchased the Lexus ES350. Beautiful car and I love it. Mo was the salesperson who assisted me with my purchase. Great guy, beautiful spirit, and a personable salesman. No high pressure sales tactics and I was very comfortable with him throughout my entire car buying experience with Charles Barker Lexus.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to review Mo and your purchase experience. We appreciate you and your business. Please stop in and visit Mo and the team when you are in for service.


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  • NewLexusOwner

    After researching luxury SUVS, I went to Charles Barker Lexus of Newport News to look at the Lexus GX 460. I was greeted with enthusiasm by Renjit...

    Dealer Response

    Mary, Thank you so much for all of your kind words about our team. It is great to hear that your process was easy and stress free. Buying a new l...


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    After researching luxury SUVS, I went to Charles Barker Lexus of Newport News to look at the Lexus GX 460. I was greeted with enthusiasm by Renjit (RJ) Oommen, and was immediately offered the opportunity to take a test drive. I didn't visit the dealership with the intent of buying a car that day, but after driving the GX 460, I knew it was the SUV I had been looking for. RJ made the process easy and stress free. He not only explained things about the vehicle, but also told me about the outstanding customer service offered at the dealership. I met Tim Rayfield, the general sales manager and discovered a few more reasons why purchasing a Lexus would be a great decision. John Keck was on hand to go over the features of the GX 460 and register me with Lexus Enform, an amazing app that does everything from starting the car remotely, to diagnosing potential issues, and notifying me when it's time for maintenance. Tony Rutherford, the finance manager, not only answered all my questions, but made completing the process a breeze. By the time I left, I had established relationships with people who will be there to help with anything I need moving forward with my new Lexus. I highly recommend going to Charles Barker Lexus to check out their entire line of vehicles, and discover for yourself the easy atmosphere and stress free buying experience. Mary H. Williamsburg, VA

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, Thank you so much for all of your kind words about our team. It is great to hear that your process was easy and stress free. Buying a new luxury vehicle should be a fun and simple process. We look forward to seeing you anytime you are in the area. Thank you again! Team Charles Barker Lexus Newport News


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  • First Lexus

    I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Ca...

    Dealer Response

    Sue, We appreciate your very kind words about our team. It was a pleasure doing business with you. Visit us any time you are in the area. We look...


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    I absolutely love my new ES350 sedan. I had a wonderful experience with CBLNN. Mo was professional, personable and knowledgeable, as was Thomas Cahoon. I so enjoyed working with Tony Rutherford and felt his financial guidance was so helpful when deciding my payment options. Not to mention his easy going and great personality. John Keck was truly patient with me and very helpful during 'our car tutorial.' Overall, a great car-buying experience. Sue Williamsburg, VA.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sue, We appreciate your very kind words about our team. It was a pleasure doing business with you. Visit us any time you are in the area. We look forward to seeing you! Team Charles Barker Lexus Newport News


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  • Couldn't ask for a better car buying experience

    I can't say anything bad about them. I hate buying cars because of the whole dealership game, but they were nothing like that. For the first time ...


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    I can't say anything bad about them. I hate buying cars because of the whole dealership game, but they were nothing like that. For the first time it was a stress free experience. You feel at home from the second you walk in the dealership. I highly recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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