Reviews

2.9 out of 5 2.9
70 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 2.0 out of 5
    October 10, 2018

    Overall, my experience with Newport Lexus wasn't bad , but also it wasn't pleasure time when I are considering about the service I had compared... to the money I spent. It was very inconvenient at the very first time. I arrived there at 6pm because my reservation for testing drives with the Newport Lexus was at 6pm. They couldn't find the car, like they even didn't know where the car was, it took an hour to find the vehicle. I believe that they weren't ready for me at all. When I bought the car at the same day, they said there are no problems except the stereo system, so they would fix it at the coming weekend which was Saturday. However, I found a crack on front bumper, which is pretty much xxxxty that they didn’t really look up details. Anyway, I waited their call until the Saturday, but there were no call from them, so I called internet sale team on next Monday about the stereo and the crack, and they said the part (stereo) hasn't arrived yet. He made me have an appointment at 7:30 am on next Saturday. I had to wait another week for that. At the early next Saturday morning, I showed up (7:20am), because the internet sale team(the guy) told me to do that the reason was Saturday morning gets crazy busy, but even the place wasn't opened when I got there, so that I had to wait for an hour until 8 or something to talk with service Dept. Finally when I had a chance to talk with them about my appointment, they didn't even know any of my situations. And plus, the sales guy just didn’t show up without following up and explanation; basically I went there without appointment and any of trust. So they took my car for next few days to fix it, (By the way, the guy said it would take top 2 hours). They did very good job at my car at least, the condition got as good as new one. Anyway, he promised me that he would fill up my gas tank because I make many trips to get the services from the Newport all the way out from where I live, but well guess what, he even didn't that job also. Additionally, I am not even surprised that how clumsy he is, he didn’t give me 2nd vehicle remote control key. So that, I called him several times to discuss about the key. Whenever he answered my phone call, which is very RARE, because he is like no answer or out of desk or on vacation. He said he will call me back whenever he figures it out, but I haven’t got a single call form him, and I am still waiting. I can’t say he is the worst sales man at the Newport Lexus, because I haven’t met all of them and I have met the worst one before. However regardless what I experienced with other dealers, he is not good at responding and problem solver. He wasn’t ready for me, he didn’t respond at any different ways regardless he is sick or whatsoever, he didn’t set up any appointment for me, and he broke his promises. His name is Shawn at internet sales department.

    2.0 out of 5
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Joseph, It's discouraging to read that you've faced numerous issues here since purchasing your vehicle. We value both your opinion and busin...ess, which is why I'd like to speak to you at greater length about this and provide you with the 5-star service you deserve. Please contact me when you have an opportunity. I hope to hear from you. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

  • 1.0 out of 5
    May 31, 2018

    Was given false info on many features on my new Lexus. During first service my car was left filthy with grease hand prints on hood and boot mud prints... on door jambs. No one told me my service was complete I found my car after asking and walking around dealership for over 40 min. The key was in it so I left. Service Director Jason Johnson said they went above and beyond. More like above and beyond bad service.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • September 25, 2017

    Ali Moallem is absolutely incredible. He is a true professional and goes above & beyond for his customers. He listens, is attentive to your needs, and... makes the leasing/buying experience smooth. This is the first car for my Sister in Law and second car in my family leasing from Ali, and he is truly the reason I continue to remain loyal to Lexus. As a person in the sales/service industry, I am personally wowed by his people skills, and ability to connect with his audience. I would recommend anyone to see Ali Moallem at Newport Lexus. You (Ali) have certainly made us a customer for life, definitely worth our time and drive from our home in Mission Viejo. I must say Matt Mahjoob was the great person in the finance department.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 11, 2017

    My wife and I bought a SUV this past June at Newport Lexus with the help of Vance Remmy. Our experience with him was beyond expectations. Vance is both... knowledgeable and professional. He is a good listener too. Once he understood our needs, he drove in and out, walked up and down the three story inventory building searching for the cars we asked about. The process, including test driving, took hours but he never lost his enthusiasm and patience. Because of his positive attitude and thoughtful assistance we decided to purchase a RX350 on the same day. He later provided great post-sale services, helped us to ease into the new car. Thanks to Vance, we are very pleased with our new vehicle and consider Newport Lexus the best dealership in orange county to buy a new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 26, 2017

    I was inquiring on a pre owned Lexus this dealership had posted online. A.J. went to the lot sent me pics and verbally called me while describing the... vehicle as I was in Washington State. His customer service and personality was outstanding. See him and tell A.J. "go osu beavs".

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Wesley, We're very pleased to see that AJ provided you with a quality experience. Thank you for taking the time to leave your feedback and should ...you have any questions, please don't hesitate to let us or AJ know! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

  • 1.0 out of 5
    January 18, 2017

    i tried to buy a car from there which took 2 days for them to respond then i was told by a manager that he was to busy to handle the paper work. After... i finally got the paper work back i signed it and returned it back them and asking them for the wire instructions. 2 Days later i was told the car was sold. Very bad business practice and will not trust them for any transactions

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    January 7, 2017

    The manger of internet sales tried to sale us a car I found the same car at another dealer but lower price he said why don't you go their and buy your... cat so we did

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    January 2, 2016

    We would like to thank Mike Shimon and the team at Newport Lexus for a great buying experience. We were referred by a good friend to Mike and he was immediately... available to help us out. He was a wealth of information and shared personal experiences to answer our questions. He even took the time to show us some features on our current Lexus that we were unaware of. All in all, great experience at Newport Lexus. We will definitely refer Mike and the team at Newport Lexus to our friends. Great job Mike! Shelley & Ron

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Shelley and Ron, Thank you for this outstanding review! It's wonderful to hear that Mike provided you with an outstanding experience and went the ...extra mile to make sure you got into the vehicle you deserve. Thank you for choosing Newport Lexus and we look forward to serving you again soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

  • 5.0 out of 5
    January 1, 2016

    Bob made our first Lexus buying experience stress free and enjoyable. Thanks Bob!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Mo, Thanks for this 5-Star Review! It's a great pleasure to hear that Bob provided you with the experience you deserve. We'd like to congratulate... you on your new Lexus and thanks for choosing Newport Lexus! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

  • 5.0 out of 5
    October 26, 2015

    A new record was set! I got to the dealership late, but Mike Shimon had everything ready and worked relentlessly to get us in and out of the dealership... in about hour and a half. I have never bought a car this easily and quickly. This is how a car buying experience should be! Of course, it helps that we knew exactly what we wanted. But there was no pressure and Mike really helped us in our decision making to make the choices easy. Can't say enough about him! PLEASE, if you want to buy a Lexus and want someone to who really caters to your needs, ASK for MIKE SHIMON! Thank you again Mike!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jae, Wow! Thank you for this awesome review! Mike is a phenomenal asset to us here at Newport Lexus and he's constantly going above and beyond to... make sure each and every customer receives the quality service that they deserve. We'll be sure to share your comments with him and the rest of our team. Congrats on your new Lexus and we can't wait to see you at your first service visit! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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