Preston Toyota Scion of Boardman

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Reviews

Average Ratings

4.8
655 lifetime reviews. Includes reviews of Preston Toyota Scion of Boardman from DealerRater.com
  • Bought 3 cars

    Very happy with the purchases that I have made here at Preston Toyota. Happy with the service

    Dealer Response

    Thank you for the fantastic review. Service is so important in your ownership experience and we strive for excellence in that area as well as with...


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    Very happy with the purchases that I have made here at Preston Toyota. Happy with the service

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the fantastic review. Service is so important in your ownership experience and we strive for excellence in that area as well as with the sale. We are here for you after the sale throughout your vehicles life span. Thank You, Stephanie DiCarlo Sales Manager


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  • Awesome!
    June 27, 2017

    After visiting several dealerships, we decided to try Toyota of Boardman. Jim Barth was our dealer, and he was extremely helpful. He wasn't pushy ...


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    After visiting several dealerships, we decided to try Toyota of Boardman. Jim Barth was our dealer, and he was extremely helpful. He wasn't pushy like some dealers. He was easy to talk to and made negotiating less stressful. So glad we took the drive to Toyota of Boardman. The entire staff was so nice & helpful! It was a pleasure doing business with Jim!

    Does recommend this dealer

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  • second time dealing with jim barth he's the best
    June 25, 2017

    Jim was very friendly and accomidating. I went in with high expectations on what car i wanted and he got me in that car.THANKS!!!!


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    Jim was very friendly and accomidating. I went in with high expectations on what car i wanted and he got me in that car.THANKS!!!!

    Does recommend this dealer

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  • Mike Butream was the reason we leased a higlander
    June 17, 2017

    My wife and I were hesitant for many months as to whether or not to lease a highlander. I originally spoke with Mike and he gave me a price. He ...


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    My wife and I were hesitant for many months as to whether or not to lease a highlander. I originally spoke with Mike and he gave me a price. He did not pester me or bother me in any way. I spoke with many other dealers after that and all of them were more interested in getting me in a vehicle rather than making sure my wife and I were satisfied. Went back in to see Mike and he was only interested in making sure we picked out the right vehicle for us. He spent a lot of time during the process. Needless to say we sealed the deal. We are 100% satisfied with our experience primarily due to Mike. He is an asset to the dealership. Sincerely, Rob

    Does recommend this dealer

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  • Great Service
    June 13, 2017

    I was well cared for by Assistant Service Manager Gerald from start to finish. When I dropped the car off for repairs he asked good questions abo...


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    I was well cared for by Assistant Service Manager Gerald from start to finish. When I dropped the car off for repairs he asked good questions about the trouble and made sure we both understood my concern and the possible work to be done. He then called back (after speaking with service technician) and let me know they had found the cause, clearly stated what needed to be done, clearly stated the time involved and clearly stated the price. I gave the go ahead and, due to the necessity of acquiring a special part, was told what time to expect the car to be finished. I told Gerald that was pick-up time would be fine because it was within the time I truly needed the car. But I was very surprised when I was called a half-day early to learn the car was ready! I felt I was truly well taken care of and, most important, felt I was dealt with honestly and fairly. Great Job!

    Does recommend this dealer
    Came in for service or repair

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  • Traded in my 12 year old BFF
    May 23, 2017

    I loved my 2005 Chrysler 300 and really had no intentions of getting a new car, until my friend showed up last week to pick me up in her new 2017 ...


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    I loved my 2005 Chrysler 300 and really had no intentions of getting a new car, until my friend showed up last week to pick me up in her new 2017 Toyota Highlander XLE. During my ride to the office in Pittsburgh, I fell in love!! It was difficult leaving my BFF of 12 years in the parking lot as a trade........but, I am so glad I did!! I have found my new BFF and I could not be happier!!

    Does recommend this dealer

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  • Toyota Highlander
    May 19, 2017

    The experience of purchasing a highlander was amazing. Rich took the time to explain all the details of the numerous papers we needed to sign and...


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    The experience of purchasing a highlander was amazing. Rich took the time to explain all the details of the numerous papers we needed to sign and Jim took the time to explain every detail about the car and he explained it in terms we could understand. We have purchased from Toyota of Boardman and will definitely be back in the future.

    Does recommend this dealer

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  • Poor Customer Service!!!
    May 18, 2017

    I am amazed this dealer has a 4.9 star overall rating. I've never had a worse experience buying a vehicle, and I've purchased a lot, currently own...

    Toyota of Boardman

    It was nice chatting with you on the phone and I'm sorry that we couldn't come to agreeable terms. We certainly don't try to make things more diff...


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    I am amazed this dealer has a 4.9 star overall rating. I've never had a worse experience buying a vehicle, and I've purchased a lot, currently own 4 and a travel trailer!! Not only was the salesman, Dave Hogue (Internet Sales Mgr...Mgr??!!!), blunt & a complete jerk to my husband but also to the credit union loan officer who we know very well. She's never in all her years dealt with someone like this. Dave even made a snide remark about her calling his cell phone which was the only contact my husband had with him, then when asked if there was a better number he said 'no' and was only concerned with how quick he could get a wire of the $. This is NOT a matter of us not having credit, ability to get a loan, or getting off work (as indicated about other buyers) to drive 6 hrs from out of state for a unique vehicle model we're looking to purchase... It is a matter of poor customer service & their conceitedness that some innocent consumer will pay more than book value for the vehicle, which i'm not willing to do for a company that won't work with us $.01 on their side and their customer service is awful!! I spoke to Stephanie, Sales Mgr, which I generally don't go to that step but felt someone should and hopefully would want to know...again lacking customer service only to attempt to understand why her salesman might have come off as a complete jerk. She was nice & did listen to understand our situation but I wish they'd just post no out of state sales and we won't work with anyone on their website to save our valuable time as honest consumers. Good luck on that sale & I hope the customer that isn't wise enough to get their own financing doesn't get taken advantage of!

    Does not recommend this dealer
    Toyota of Boardman

    It was nice chatting with you on the phone and I'm sorry that we couldn't come to agreeable terms. We certainly don't try to make things more difficult to upset our customers. We try to exceed expectations as you can see from our excellent reviews. Presto! Pricing is our "best foot forward pricing" that eliminates the need to negotiate to make things quick and easy. The internet has surely changed the way cars are sold today, and it's hard to get used to the change even by some of us. If there's ever anything I can do to try an earn your business in the future or simply answer any questions please feel free to reach out to me directly. I'd love to help. Stephanie DiCarlo Sales Manager


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  • Amazing Experience
    May 16, 2017

    My car salesman was Mike "Bubba" Kirkwood. He assisted me in finding the exact car that I wanted and helped me through the entire process in an ex...


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    My car salesman was Mike "Bubba" Kirkwood. He assisted me in finding the exact car that I wanted and helped me through the entire process in an extremely professional manner. Erica also assisted me in finance and made the entire process extremely easy to understand for different options available. Shane was also great in management during the entire car buying process. I would highly recommend this team of employees at Toyota of Boardman for your car buying needs.

    Does recommend this dealer

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  • Great service
    May 10, 2017

    Thank you Stephanie, Jim, Ron! My experience was A+ I had the pleasure to work with Stephanie and I couldn't ask for better service! Jim was such...

    Toyota of Boardman

    Always a pleasure to help our customers.


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    Thank you Stephanie, Jim, Ron! My experience was A+ I had the pleasure to work with Stephanie and I couldn't ask for better service! Jim was such a helpful sales person. Ron from the service department was so helpful. Thank you all for making my buying experience such a good one! Sherri Hill

    Does recommend this dealer
    Toyota of Boardman

    Always a pleasure to help our customers.


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