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Reviews

Average Ratings

3.6
42 lifetime reviews. Includes reviews of Toyota Chula Vista from DealerRater.com
  • Toyota Chula Vista

    I had a great experience, got a great price and no hassel. Thanks again Mike and Jason!


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    I had a great experience, got a great price and no hassel. Thanks again Mike and Jason!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Useless to make appointment
    October 1, 2016

    Today, Sept. 30, 2016, I brought my truck at 0715 for a 0730 appointment for oil change, filter change and 21 pt inspection. The truck was not bro...

    Toyota Chula Vista

    We apologize for the inconvenience Torino. We will review your concern with our team to ensure better communication. Thank you for your feedback. ...


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    Today, Sept. 30, 2016, I brought my truck at 0715 for a 0730 appointment for oil change, filter change and 21 pt inspection. The truck was not brought in the shop until 0803 and was done at 0910. I saw those people went through the express service came and gone while me with an appointment still waiting for my truck. Next time I will just use the express service. The reason I made an appointment for an oil change was because somebody from the service department told me to do so even if I bring my truck early.Sounds like those people at the service department don't have a single policy. The first time I made appointment, I was told that I don't have to make appointment if I want it done before 0800. Even the parts department people have their own policy also. First person I asked, they don't give military discount and today the counter person said they do

    Does not recommend this dealer
    Came in for service or repair
    Toyota Chula Vista

    We apologize for the inconvenience Torino. We will review your concern with our team to ensure better communication. Thank you for your feedback. Please feel free to contact our service director, Greg Chalmers, at 619.591.0934 for further assistance. Thank you, MB


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  • !!!BAIT & SWITCH - THEY TRIED BUT FAILED!!!!
    August 8, 2016

    late july, came to agreement with salesman marco over texts on a 2011 tacoma for 19k& (ad price at the time: 19888$) & he said he might even be ab...

    Toyota Chula Vista

    Steve, You were in on July 27 after speaking with Marco on the phone. At first you inquired about a 2013 Tacoma which was previously sold. Marco ...


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    late july, came to agreement with salesman marco over texts on a 2011 tacoma for 19k& (ad price at the time: 19888$) & he said he might even be able to go 18k$ for me. so I zoomed to the dealership. test drove. signed financing paperwork & THEY RAN MY CREDIT & marco comes back with the paperwork. we start going over the prices & he shows me the car priced at 19888$. WTF!!! it was 19$ leaning on 18$ & now we're at 19888$??? confused i asked "what about the price you quoted me less than an hour ago. he says with a blank face: "sorry i thought i could offer it to you at that price but i can't". I drove back 45 miles. the next day he texts me (here's the funny part) & tells me he lowered it by a 1000$ ###FOR ME### & asked how i feel about that. suspicious & still pi**ed off, i checked the AD only to see they had lowered the car by a 1000$. HAH! but I thought I'll play the game. few more texts & we agreed on 18500$ plus 1600$ for my trade in. I get ready to go back & forget about last night, when he texts me & says they can only do 1000$ on my trade in even thought they appraised my car the night before. to add inury to the insult, a week later he texts me & says "truck is sold". whomever at this crooked dealership is reading this: your business practices are unethical & dishonest. I reported you guys to BBB & DMV Investigations. you thenk people are idiots, they're not. you lost one customer but I hope reading this more people become aware of how you do sales & stay away. thanks for dinging my credit marco. you were really polite but sorry I didn't let you rip me off. Cheers.

    Does not recommend this dealer
    Toyota Chula Vista

    Steve, You were in on July 27 after speaking with Marco on the phone. At first you inquired about a 2013 Tacoma which was previously sold. Marco offered you an alternative 2011 Tacoma which was advertised for $19,888. You state that you came to an agreement with Marco, however we feel you were negotiating and never had a management approved deal with us. You state that we ran your credit which is true, what you don¿¿¿t state is that you signed a credit application giving us permission to do so. We only run a customer¿¿¿s credit during the negotiation process to make sure a client qualifies for the vehicle he is negotiating on. When you and Marco did not come to an agreement and you left the dealership all previous offers were no longer in effect. You also submitted an internet inquiry while working with Marco and had a different salesperson contact you. We understand that there is confusion when two different salespeople get involved. We apologize for any inconvenience that this brought you. At no point did this dealership ¿¿¿bait and switch¿¿¿ you. We were in good faith trying to work a deal with you and unfortunately we were unable to do so. Our 10 year reputation of providing good customer service is something we take great pride in. Unfortunately, we did not provide you with that service and for that we apologize. Best, Marisol


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  • Too expensive. Poor job.
    December 29, 2015

    I needed some electrical job done on my car. I went to this dealer to get an estimate. They said the job and parts will cost me more than 1k. I th...

    Toyota Chula Vista

    Joe, The service manager was unaware of any concerns regarding your service and is unable to trace you down since your screen name doesn't give us...


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    I needed some electrical job done on my car. I went to this dealer to get an estimate. They said the job and parts will cost me more than 1k. I thought it was super expensive taking into account the parts go around $400 total. There is a 600+ dollar difference for just labor. After my 4 hour visit just to check my car, I got my car back and went home. I was driving for about 5 minutes on the highway when I heard banging noises on one of my wheels. I pulled over and found cables hanging from my car with a whole black duct tape attached to one of the ends of one of the cables (yes, a whole black duct tape). I also found part of the plastic around the wheels not assembled correctly after the mechanic(s) opened it to check it. I couldn't believe it! I will recommend people to do a better research regarding their cars. It is a good idea to have a second opinion. To the people that works at this dealer, please make sure your staff doesn't charge more than needed regarding labor. It is not rocket science (for the most part). Also, make sure your mechanics know what they are doing. I was lucky the tape didn't get stuck in my car's tire and that also didn't hit any other drivers with it on the road.

    Does not recommend this dealer
    Came in for service or repair
    Toyota Chula Vista

    Joe, The service manager was unaware of any concerns regarding your service and is unable to trace you down since your screen name doesn't give us a last name or any contact info. We would like to invite you to call the service manager, Greg Chalmers, at 619.591.0934 so that he can address your concern. Best, MB


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  • Dishonest
    December 15, 2015

    I took my Tacoma in to get my door handle fixed, it could not be opened from the outside. I left my truck and walked to work which was convienantl...

    Toyota Chula Vista

    Joe, Thank you for your feedback. After reviewing, our initial estimate was conservative considering we wouldn't want to give you a lower estimate...


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    I took my Tacoma in to get my door handle fixed, it could not be opened from the outside. I left my truck and walked to work which was convienantly close by - this is the only reason I went to a dealer against my better judgement and experience. After a couple hours they called me and said after inspection they determined it was a certain part and it would be over six hundred dollars, I immediately said do not do it. Next the representative said he could do something about the estimate, he did some recalculating and gave me a discount of $150. I reluctantly said go ahead and said thank you and goodbye. I instantly felt buyers remorse. Another couple hours went by and I received a voice mail saying the job was done and there was good news, the diagnosis was wrong and the price was now only $268. After analyzing what was said in the voicemail it was clear that the initial estimate was given without really inspecting the door as stated. I feel I was lied to from the beginning and only out of pure luck walked away with a reasonable fee. I used a dealer for this repair only because I was urged to do so by family and friends and convenience, from now on I will listen to my instincts and never again go to a dealer for repairs.

    Does not recommend this dealer
    Came in for service or repair
    Toyota Chula Vista

    Joe, Thank you for your feedback. After reviewing, our initial estimate was conservative considering we wouldn't want to give you a lower estimate and have the reverse outcome. The vehicle had an actuator that was hanging up and that is what was stated. Once tear down was being done the technician discovered the outer door handle was broken on the inside and hanging up the internal lock mechanism. So it was decided that the handle would be replaced and pointed out at pick up that the inner handle if pulled fully open would retract but if pulled half way would not retract all the way. That would need additional parts and labor and your reply was it was "ok". We thought you would be happy to hear that the damage was not as bad as we thought and we wouldn't want to charge you the full amount of our initial estimate. Our service advisors do what they can to help a customer and honesty is our policy. Please feel free to contact our Service Manager, Greg Chalmers at 619.591.0934 to further discuss. Best, MB


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  • Excellent service
    December 9, 2015

    Ernie, an amazing Sales rep, made our trip very easy. Everyone in the dealership was very friendly. He was very understanding to our needs and req...

    Toyota Chula Vista

    MWH we are so happy to hear such wonderful feedback. We will be sure to pass on the kudos to Ernie. Best, MB


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    Ernie, an amazing Sales rep, made our trip very easy. Everyone in the dealership was very friendly. He was very understanding to our needs and requests and we really appreciated that service. Not to mention we got a card in the mail from our sales rep and that was that extra flare and whats going to keep me returning for my needs.

    Does recommend this dealer
    Toyota Chula Vista

    MWH we are so happy to hear such wonderful feedback. We will be sure to pass on the kudos to Ernie. Best, MB


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  • Great experience
    October 22, 2015

    I used the Internet dept for an advertised lease. I have purchased and leased cars before and this was, by far, the best experience. I was in and ...

    Toyota Chula Vista

    That's great to hear tjhp! It makes us happy to know we met our goal in serving excellent customer service. Best, MB


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    I used the Internet dept for an advertised lease. I have purchased and leased cars before and this was, by far, the best experience. I was in and out in less than two hours.

    Does recommend this dealer
    Toyota Chula Vista

    That's great to hear tjhp! It makes us happy to know we met our goal in serving excellent customer service. Best, MB


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  • No Pressure Sales Experience
    September 23, 2015

    Enjoyed working with Alex and Ruben this past Saturday. They made the whole experience painless and stress free. Had all my kids with me and they ...

    Toyota Chula Vista

    Congrats on your new Highlander! We appreciate your feedback and hope to see you back for your maintenance. Best, MB


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    Enjoyed working with Alex and Ruben this past Saturday. They made the whole experience painless and stress free. Had all my kids with me and they were understand and kind. I got a 2013 Highlander and I LOVE it!! Will definitely do business with them again!

    Does recommend this dealer
    Toyota Chula Vista

    Congrats on your new Highlander! We appreciate your feedback and hope to see you back for your maintenance. Best, MB


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  • Basic oil change completed w/o appointment in about an hour
    August 31, 2015

    I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to c...

    Toyota Chula Vista

    Rafael, we are thrilled to hear about your experience! Glad Brian was able to get you in and out so quickly. Thank you for choosing Toyota Chula V...


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    I took my 07 Camry in for an oil/filter change. Bryan Trudell the service person took down my info. Told me it would take about 1 1/2 hours to complete the work. He said it included a 19 point inspection. Took about an hour to do the work. He explained my cabin filter would need to be replaced next time, it was not that dirty. No BS from this service employee and said all else was good. Thank you Toyota of Chula Vista. L Rafael

    Does recommend this dealer
    Came in for service or repair
    Toyota Chula Vista

    Rafael, we are thrilled to hear about your experience! Glad Brian was able to get you in and out so quickly. Thank you for choosing Toyota Chula Vista. Best, MB


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  • Excellent customer service !!
    August 30, 2015

    Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched ...

    Toyota Chula Vista

    Frank, Congrats on your new purchase! It makes us happy to share this moment with you and glad to hear that Ernie did a great job. Best, MB


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    Very helpful in making buying decision and completing purchase !! Ernie was EXCELLENT is showing us all the options and buying choices. Matched other dealer pricing.

    Does recommend this dealer
    Toyota Chula Vista

    Frank, Congrats on your new purchase! It makes us happy to share this moment with you and glad to hear that Ernie did a great job. Best, MB


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