My car buying experience at Toyota Chula Vista was great! They worked with me on the payment I desired and helped me find the exact model and color I ...wanted. Never made me feel pressured. Thank you Manny!!
I bought my car here in March of this year and returned two months later because the lock on my driver door stopped working. They fixed this for me un...der warranty. I noticed when I picked my car later that afternoon that, the window tint in the front corner had been scratched, I know from them removing the window. I notified my service provider immediately, and he without question said they would get that taken care of (which is already shady to me). However, I would have to wait an entire month to be scheduled with the tint provider. I patiently waited until my scheduled date. I brought my car in, taking additional time off work to do so. I was informed no loaner car would be made available to me because this was a 'good will' fix and that they probably did not even cause the damage to my window. I asked to speak with the manager, and he told me the same thing. "The probability that they scratched your tint isn't likely, but since you bought the car here, I am doing this out of goodwill, we don't provide loaner cars to anyone here. I can only offer you a discounted rate if you would like to rent a car. No car dealerships give out loaner cars unless they're luxury, like Lexus or Mercedes, but you're obviously paying more for their cars..." is what he told me. He made me feel like he was doing me a favor. I felt talked down to, mistreated, and not a priority as a woman and as a customer. I felt discriminated against as an Asian woman asking for a request. There was no explanation of anything. I was nothing but cordial and just wanted a car for a few hours to get to work and back. The shuttle that I took home last time dropped off three other people and me last, even though I was probably the closest, for a commute that took almost an hour. I am extremely unhappy with service here and will be taking my service elsewhere from now on.
Trang, We appreciate you being our customer and we did take care of your concern as a good will gesture. Unfortunately, Toyota does not reimburse us f...or rental cars. We strive to provide the best customer service to every customer that visits us, regardless of their gender or their race. Thank you. Best, MB
Alfonso has been extraordinary. He is dedicated,honest and highly professional. He goes above and beyond. We recommend Alfonso to everyone! Thanks so ...much for everything.
That is fantastic to hear! We love hearing about your experience and it makes us happy to know that you received excellent service. -MB
I addressed my concern with the 2 1/2-3 hour wait time for a scheduled check up for my car and have taken it twice, but neither time was I willing to ...wait the time they considered normal. It would have helped if they had told me on the phone that it would be so long and I could have made other plans. When I spoke to the service manager, Manny Cavazos, he seemed to think that poor service and a long wait time is normal. Nothing will improve with this normalization of what is not good customer service. Manny scoffed at my saying that scheduling a service that I could not wait 3 hours for ruined half of my day. I do not appreciate his condescending attitude. Fortunately, there are plenty of other Toyota dealerships in the San Diego area. I would rather drive for a longer distance than put up with this type of service. The employees with whom I dealt, other than the manager, were very polite. The way the cars are scheduled is very disorganized. Would you wait in a doctors' office for 3 hours?
Tia, Please submit your first and last name with a good number to reach you. Our service director would like to get in touch with you. Thank you, MB
Alfonso was very attentive with my mother and I, also very patient as my mother wasnt feeling very well and had to leave to take her to urgent care. H...e helped us find the right car and worked with our payments and downpayment. Hes very professional and knows how to treat and care for his customers.
We are happy that Alfonso took great care of you and your mother. We hope your mother is doing better. Best, MB
Could not have done this without Alex. I asked for this car and got on it asap and it arrived in a week. When it finally came to the lot, Alex contact...ed me and I was there to see it for the first time and test drive it. Alex was very informative and answered all my questions even dumb questions I had. He gave me a great deal. I didn???t even hesitate to check out other dealers. Even though I met him through my friend, we connected like we???ve known each other. So thankful he made my first car purchase a good experience. I???m so comfortable with him i told him i will blow up his phone if i ever have anymore questions. Thank you again Alex and Toyota of Chula Vista!
Empress, thank you for purchasing your new Toyota with us. We appreciate your business and are happy that Alex provided you with excellent service. We... are here for anything you might need. Thank you, MB
Mr. Figueroa made us feel extremely welcomed, and very comfortable! Not pushy at all and had so much patience so happy i purchased my first car with h...im and the Toyota team of Chula Vista
Yesenia, it makes us happy to know that you felt welcome and comfortable here because that is what we strive for. Congratulations on purchasing your f...irst Toyota with us. Best, MB
Gabriel Zavala, Service Advisor 682, gave exemplary service, checking our Prius in, and then getting it moved to the head of the line because we were ...waiting. I could not have asked for better service as we received from Toyota on 04 Oct 2017. Thank you Gabriel & Toyota.
Glad to hear that Gabriel took great care of you and your Toyota, John. Thank you very much for sharing your experience with us. -MB
Muy buen servicio ... me gusta que aclaran todas nuestras dudas y nos hace sentir comodos en todo momento...desde la adquisicion de nuestro primer veh...iculo siempre han sido el vendedor atento y eficiente...
Nazupi, muchas gracias por sus comentarios. Es un placer saber que nuestro equipo y sobre todo Alfonso le han brindado su mejor experiencia. Felicidad...es en su nuevo Toyota. -MB
Whenever I buy a car, I usually try to avoid dealers like a plague and would rather deal with private parties. Not this dealer: Though I had my reser...vations at first, I decided to go in and check out this CPO Avalon Hybrid after back and forth conversation with Mr. Alejandro Roehr. Mr. Roehr is very courteous, patient and knowledgeable, able to answer all of my questions and concerns. I also dealt with Ms. Anna Caruso who is very friendly and seems to know Toyota product offerings well also. All in all, I had a great experience with this dealer and would not hesitate to recommend it for anyone looking for a great deal!
Thank you for the opportunity. It is our goal to make you feel comfortable and valued. Glad to hear everything went great with your purchase. Congratu...lations! We appreciate any recommendations. Thank you, MB