Volkswagen Of Fort Myers

My experience was very good at Volkswagen dealership. My sales person was excellent went out of his way to make the deal happen. Can’t say enough about him.

Wonderful experience at the Ft Myers Volkswagen dealership. From start to finish I was taking care of and explained all details about the process of purchasing my cross sport. Thank you to all for going above and beyond.

I leased a vehicle, bought another and now leased for a second time from VW of Fort Myers. Each interaction has been great!

Buying a car can be a stressful process but the team at VW of Fort Myers go above and beyond to make it a good experience.

Gary Erikson was our 1st point of contact online while looking for a new 2024 VW Atlas. We were waiting for a vehicle to be delivered to the dealership that was taking longer then planned. We went in for a test drive & Gary & the rest of the sales team, were able to upgrade us to the next trim level for a payment very close to where we were looking. I feel all of the team were very honest & Gary is very knowledgeable on all the VW products. If your looking for a new vehicle get one fron VW of Fort Meyers.

Joe and his team were very helpful with turning my lease car in and I brought a new one. Thank you everyone for helping me today.

Friendly, professional & transparent. No pressure Team effort. Job extremely well done. Highly recommended dealership for consideration rather new or used.

Terrible Customer Service Experience at Volkswagen of Fort Myers If I could give zero stars, I would. I called Volkswagen of Fort Myers this morning at 10:30 am and spoke with Diego, the so-called “sales manager,” to request a payoff quote for my 2022 Atlas, which I leased through this dealership. From the very beginning, Diego was unhelpful and dismissive. He told me he couldn’t provide a payoff quote and insisted I contact Volkswagen customer service instead. I explained to him that customer service had already directed me—on three separate occasions—to the dealership for this exact request. I also mentioned that another dealership had no problem giving me a payoff quote a few months ago. Diego reluctantly said he’d call me back. Thirty minutes later, I still hadn’t heard from him, so I called back. After being transferred twice by his sales team, I was dropped into someone’s voicemail. Frustrated, I called yet again and, this time, Diego answered. His tone was unwelcoming and rude. I pleaded with him to assist me, but he claimed they were “too busy with customers” and someone would call me back “when able.” When I asked for an estimate on timing, he gave me a vague, dismissive response: “I don’t want to lie to you and give you a time since we’re extremely busy.” It’s now 2:11 pm—nearly four hours later—and I have yet to receive a call back. Meanwhile, I contacted a dealership in Fort Pierce, and they provided me with a payoff quote in just five minutes. Volkswagen of Fort Myers clearly does not value their customers’ time or business. Diego’s lack of professionalism and unwillingness to assist was infuriating. If you’re looking for reliable and respectful service, avoid this dealership at all costs.

It was a pleasure doing business with all people that took part in making our experience truly exceptional! Thank you to Luis and the management staff for making sure we were totally satisfied with our purchase.They never pressured us at anytime and made us feel very comfortable throughout the whole process! Would highly recommend!!

Most Likely LAST UPDATE All the bad reviews I posted and the long “saga” that followed could have been easily avoided if Volkswagen of Fort Myers’ sales manager, Monti, had shown one ounce of interest in managing my inquiry letter and pictures forwarded to him on 9/6/2024. Instead, he chose to ignore and pretend he never read it. Inquiry in regard to the extreme level of metal corrosion under the frame of the vehicle I purchased from this dealership. Little he knew, ‘the issue’ turned into ‘issueS’, similar to a snowball downhill. It went from metal corrosion to my driver’s license suspension due to VW of Fort Myers’ negligence to process my traded-in car appropriately. In addition, they mishandled the paperwork of the Vehicle Registration. I received a totally wrong document with vehicle information that wasn’t the one I purchased. For over SEVENTY days these issues were not resolved, the level of carelessness was appalling. After weeks of getting no response from VW of Fort Myers, I sent a letter to Volkswagen USA Headquarters and decided to call their Customer Service directly. The customer service agent who answered the call, his name is Logan. Despite my contempt and animosity, due to my frustration, Logan applied a big dosage of patience, he took the time to ask and to listen. After consulting with his supervisor he assured me they were going to refer my case to the Regional Manager of the area. As said as done. The next day I received a call from Volkswagen Regional Manager, Daniel P. After a thorough Q&A session, Ms. Daniel explained she would start working on my case and would keep me updated whether there was progress or not. She did through and through. Two weeks after VW Regional Manager Ms Daniel P took control of my case and several missed calls from VW of Fort Myers management, finally, I received a call from the General Manager, Jimmy. He informed me, regarding metal corrosion, the vehicle passed a Safety Inspection, not clear to me if the metal corrosion was part of that inspection. He also said they were going to work on the Vehicle Registration mess. Seventy days after the purchase of the vehicle, I finally received the correct Vehicle Registration. Thank you to Volkswagen Regional Manager Ms.Daniel P. Her diligent, effective mediation was pivotal to solving my case. Without Ms. Daniel, my case would probably still be unresolved