Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.6
Average based on 17 reviews.
  • great car and service

    Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner d...


    Show Full Review

    Rob and kim helped get me into a used 2008 Passat with an extended warranty, which I've used, and the service was great getting me into a loaner during the extended repairs. The sale price was unbeatable anywhere around, but I went here because my parents and brother have had cars from here and we've all had a great experience overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Waste of time.

    Don't waste your time here,you can get more help from any other V.W. dealer

    Dealer Response

    Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at ...


    Show Full Review

    Don't waste your time here,you can get more help from any other V.W. dealer

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ron, My name is Jeff Durett and I am the sales manager at Volkswagen of Orchard Park. I am very sorry to hear that you had a bad experience at our store and would like to know more about what happened. I can be reached at 716-662-5500 or jdurett@vwofop.com. I would appreciate your feedback. Thank you!


    Hide Full Review
  • poor customer service and knowledge

    This place was of no help in finding a car, salesman didn't know very much about the Passat I was interested in or much about any of the other cars.


    Show Full Review

    This place was of no help in finding a car, salesman didn't know very much about the Passat I was interested in or much about any of the other cars.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Parts is parts!

    I've been using this dealership for my parts purchases for years and I will continue to do so their knowledge and experiance and friendliness is w...


    Show Full Review

    I've been using this dealership for my parts purchases for years and I will continue to do so their knowledge and experiance and friendliness is what brings me back everytime thanks guys! ps wheres my 2016 VW bus!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Service

    I love the friendliness of this dealership. My wife has another manufacturer brand from across the street and their enthusiasm is lacking to say t...


    Show Full Review

    I love the friendliness of this dealership. My wife has another manufacturer brand from across the street and their enthusiasm is lacking to say the least. Scott has been taking care of me for several years (even though I bought elsewhere) and after referring me to (Rob? Ron?) Brown in sales last month, I'll definitely be buying here this year and not "further north". Thanks guys!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Awesome!!!

    Traded in my gas leaking cavalier for an awesome used Avenger and I love it! Kim really helped me out with my first ever vehicle loan, even though...


    Show Full Review

    Traded in my gas leaking cavalier for an awesome used Avenger and I love it! Kim really helped me out with my first ever vehicle loan, even though my insurance is through the roof cuz of my age :( but Robert hooked me up with lots of test drives and service fixed a minor issue right away after I bought it. I only wish there was a used Golf or GTI when I was there!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • i love my beatle!

    bought a bug form here what a wonderful place! we met so many nice people. thanks robert


    Show Full Review

    bought a bug form here what a wonderful place! we met so many nice people. thanks robert

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Michael D

    I've been buying cars from VW of OP for over 10 years now. Everyone from the parts, sales and service departments have been nothing short of great...


    Show Full Review

    I've been buying cars from VW of OP for over 10 years now. Everyone from the parts, sales and service departments have been nothing short of great. I have numerous stories I coiod ramble on out but, I wont. I have always purchased and serviced my families cars here and I will continue to do so.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience all around

    Months ago I sat down with Rob Browning, after being to several other big name dealerships. After only a few moments I knew this place was where I...


    Show Full Review

    Months ago I sat down with Rob Browning, after being to several other big name dealerships. After only a few moments I knew this place was where I was buying my next car. He was patient and knowledgeable and as other employees walked by they would smile and wave. I absolutely love my certified Jetta and am looking forward to coming back for my new GLI!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Friendly staff and great service

    I went into vw of orchard park and my salesman Joe Diebold did a great job helping me find the exact car I was looking for. Everyone was extremely...


    Show Full Review

    I went into vw of orchard park and my salesman Joe Diebold did a great job helping me find the exact car I was looking for. Everyone was extremely friendly and very helpful. I was glad I made my purchase at this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review