Reviews

Average Ratings

4.0
44 lifetime reviews.
  • Purchased used car!

    Found a used vehicle on line. I contacted the dealership and ultimately was assisted by Aaron Dunson. Aaron was very professional, provided no a...


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    Found a used vehicle on line. I contacted the dealership and ultimately was assisted by Aaron Dunson. Aaron was very professional, provided no added pressure and worked with me through th whole process. I was in and out on my first day within an hour and had secured a fair price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Experience!

    Went in during the "hail sale" and picked up a 17' Crosstrek. Immediately greated, held the door opened for us and gave us something to drink. Fac...


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    Went in during the "hail sale" and picked up a 17' Crosstrek. Immediately greated, held the door opened for us and gave us something to drink. Facility was clean and comfortable, everyone was kind and respectful of our time. Would definitely do business with them again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Amazing car buying experience!

    I loved my first first, but it was getting beaten up and wasn't conducive to my job and hobbies. After some soul searching, I decided it was time ...


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    I loved my first first, but it was getting beaten up and wasn't conducive to my job and hobbies. After some soul searching, I decided it was time for a change and had always heard great things about Subaru. My parents went in the day before I did to look at possible car options for me, where Vicki initially helped them. She was so helpful, in fact, that we made sure that when I visited with them myself the next day, we specifically asked to speak to her. She talked to me briefly about what I was looking for in a car and immediately knew which to recommend, allowing me to take a test drive in both. The test drive she took me on helped me see myself in the car in real life, and highlighted all the features of the car. There wasn't a single question she couldn't answer, and she was a wealth of information on both cars. It was obvious she truly loved Subarus. She could see which one I was leaning towards, and knew of a brand new dealer trade that happened to be exactly what I wanted. We put a hold on the car and returned a few days later, again specifically waiting to see Vicki. I have NEVER had such a pleasant, easy experience buying a car, it took no time at all and the time spent was like hanging out with a friend. Vicki helped me get exactly the terms I wanted, and then sat with me in my new car to go over important features and answer any questions before I left. This location itself was full of the nicest people, just wanting to help as opposed to force a car on me. I LOVE the car, and felt extremely confident buying it. Vicki really made the experience though, and is obviously an asset to this company. Friends and family have heard of the experience with her, and are now considering purchasing/visiting Subaru because of the customer service I received.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great experience buying a new WRX

    Bought a new WRX from Aaron and had a very smooth purchase. Quick enough finance paperwork, no trouble, and seems to be great customer service so...


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    Bought a new WRX from Aaron and had a very smooth purchase. Quick enough finance paperwork, no trouble, and seems to be great customer service so far.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Subaru Outback

    They were professional, courteous and not pushy. Great customer service.


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    They were professional, courteous and not pushy. Great customer service.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great online used car purchase!

    Found a used Prius on line at this dealership and was contacted by Vickie Belt. I live in Chicago but flew my daughter to Dallas to purchase this ...


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    Found a used Prius on line at this dealership and was contacted by Vickie Belt. I live in Chicago but flew my daughter to Dallas to purchase this car. Vicki was wonderful. She made it easy for my inexperienced young daughter and even texted me to be sure she had made the drive home safely. Definitely a five star experience Annette Chicago

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible

    Subaru of plano is by far the worst dealership I've ever been to. I've owned Mercedes and Toyotas in the past and never had issues with their serv...


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    Subaru of plano is by far the worst dealership I've ever been to. I've owned Mercedes and Toyotas in the past and never had issues with their service departments but SOP is truly awful. First, it took me 3 tries before I was able to get through to a service advisor. Then when I got to the dealership, they were hanging out in their superior's office while I stood and waited for them to notice I was there. I'm honestly dissatisfied.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Danielle was great!

    Danielle was great, she got us exactly what we wanted with great service. She explained everything well and we were in and out quickly. 10/10, wou...


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    Danielle was great, she got us exactly what we wanted with great service. She explained everything well and we were in and out quickly. 10/10, would shop there again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Would buy a car from this dealership again

    This dealership happened to have a particular used car my wife and I were looking for so we stopped in even though the dealership itself is about ...


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    This dealership happened to have a particular used car my wife and I were looking for so we stopped in even though the dealership itself is about an hour from our house. So glad we did! Aaron was great to work with. Had the car pulled up and ready to go when we got to the dealership. He actually tried to make a connection with us as people. He was up front with us on my trade in and the fact that what the dealership would offer might not be what we were hoping and explained why. Ryan in finance was just as nice and easy to work with. We got through the paperwork in about 30 minutes. I will say the whole visit took a little longer than I expected. We knew exactly what car we wanted and were up front about our trade in and we still ended up being at the dealership for over 3 hours. While that isn't too bad in comparison, the dealership website mentions a "60 minute" car buying experience so maybe I had unrealistic expectations.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent!

    Perfect buying experience! This was my first time purchasing a car and I could not be happier about choosing Subaru of Plano. From beginning to en...


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    Perfect buying experience! This was my first time purchasing a car and I could not be happier about choosing Subaru of Plano. From beginning to end it was a pleasant and painless experience. I worked with Danielle Brachtenbach as well as Todd Seale in finance. They were both amazing. Danielle found me exactly the car I wanted at the right price. Working with Todd in the finance department was a breeze. I have no doubt I'll be recommending others purchase their vehicle here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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