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Reviews

Average Ratings

4.3
124 lifetime reviews. Includes reviews of Subaru of Plano from DealerRater.com
  • Purchased used car!

    Found a used vehicle on line. I contacted the dealership and ultimately was assisted by Aaron Dunson. Aaron was very professional, provided no a...


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    Found a used vehicle on line. I contacted the dealership and ultimately was assisted by Aaron Dunson. Aaron was very professional, provided no added pressure and worked with me through th whole process. I was in and out on my first day within an hour and had secured a fair price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible

    Subaru of plano is by far the worst dealership I've ever been to. I've owned Mercedes and Toyotas in the past and never had issues with their serv...


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    Subaru of plano is by far the worst dealership I've ever been to. I've owned Mercedes and Toyotas in the past and never had issues with their service departments but SOP is truly awful. First, it took me 3 tries before I was able to get through to a service advisor. Then when I got to the dealership, they were hanging out in their superior's office while I stood and waited for them to notice I was there. I'm honestly dissatisfied.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • waste of time
    March 22, 2017

    Never heard of this. that they wouldn't give a copy of the sales price. Told them to shove and walk out.there are better dealers out there

    Subaru of Plano

    Mark, So sorry to hear you feel you were not treated properly. We certainly have no issue giving you a sales price? Our goal is always to satisfy...


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    Never heard of this. that they wouldn't give a copy of the sales price. Told them to shove and walk out.there are better dealers out there

    Does not recommend this dealer
    Subaru of Plano

    Mark, So sorry to hear you feel you were not treated properly. We certainly have no issue giving you a sales price? Our goal is always to satisfy 100% of our guests 100% of the time. It appears this time we failed.. Please give me a call if you wish to discuss further.. David Einhorn, General Manager


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  • Amazing experience
    February 2, 2017

    I can't even with little knowledge of a leasing program, Vicky sat down and was very patient with me and explain to me and all the different optio...


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    I can't even with little knowledge of a leasing program, Vicky sat down and was very patient with me and explain to me and all the different options I could make. She is very patient and if she doesn't know the answer, she will go out of the way to find out for you. I would definitely recommend her to anyone and everyone!

    Does recommend this dealer

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  • David Howard for President
    November 13, 2016

    David always takes care of our vehicles and does so in a very professional manner. Delivers on budget and more importantly,on time. The sales staf...


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    David always takes care of our vehicles and does so in a very professional manner. Delivers on budget and more importantly,on time. The sales staff, they suck. But the good news is they are selling Subaru, and evidenced by the sales staff lethargic customer service attitude, any xxxxxxx can sell a Subaru. But for service, you cant beat them. For sales, hey, go to Tomes. Or Sewell. Or Five Star ( Sam Pack).

    Does recommend this dealer
    Came in for service or repair

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  • From great to unsatisfactory.
    October 27, 2016

    Service while the car was under warranty was awesome. Now, it has been getting progressively worse. During the last visit (9/14/16), a battery ser...


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    Service while the car was under warranty was awesome. Now, it has been getting progressively worse. During the last visit (9/14/16), a battery service was performed. Quarter of the engine bay is now splattered with something that looks like rust or some orange chemicals. Plastic engine cover has been broken off (!!), and just left sitting loose on the engine. Have two recalls on the car, and keep being told the parts are not available, while getting recommendation for servicing things that have no need to be serviced, or should be according to owner's manual (22k only, 5 yrs car).

    Does not recommend this dealer
    Came in for service or repair

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  • Danielle was great!

    Danielle was great, she got us exactly what we wanted with great service. She explained everything well and we were in and out quickly. 10/10, wou...


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    Danielle was great, she got us exactly what we wanted with great service. She explained everything well and we were in and out quickly. 10/10, would shop there again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Would buy a car from this dealership again

    This dealership happened to have a particular used car my wife and I were looking for so we stopped in even though the dealership itself is about ...


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    This dealership happened to have a particular used car my wife and I were looking for so we stopped in even though the dealership itself is about an hour from our house. So glad we did! Aaron was great to work with. Had the car pulled up and ready to go when we got to the dealership. He actually tried to make a connection with us as people. He was up front with us on my trade in and the fact that what the dealership would offer might not be what we were hoping and explained why. Ryan in finance was just as nice and easy to work with. We got through the paperwork in about 30 minutes. I will say the whole visit took a little longer than I expected. We knew exactly what car we wanted and were up front about our trade in and we still ended up being at the dealership for over 3 hours. While that isn't too bad in comparison, the dealership website mentions a "60 minute" car buying experience so maybe I had unrealistic expectations.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Dream car
    August 27, 2016

    Thank you Vickie in helping me to find the car of my dreams. It is wonderful. I appreciate all of you at Subaru of Plano. You made the process pai...


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    Thank you Vickie in helping me to find the car of my dreams. It is wonderful. I appreciate all of you at Subaru of Plano. You made the process painless, well ecept for writing out the check. But I feel really good about my decission.Thank again and see you soon.

    Does recommend this dealer

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  • Excellent!
    August 23, 2016

    Perfect buying experience! This was my first time purchasing a car and I could not be happier about choosing Subaru of Plano. From beginning to en...


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    Perfect buying experience! This was my first time purchasing a car and I could not be happier about choosing Subaru of Plano. From beginning to end it was a pleasant and painless experience. I worked with Danielle Brachtenbach as well as Todd Seale in finance. They were both amazing. Danielle found me exactly the car I wanted at the right price. Working with Todd in the finance department was a breeze. I have no doubt I'll be recommending others purchase their vehicle here.

    Does recommend this dealer

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