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Worst experience ever!
The scam goes like this: they find your car on the website(s) you posted as a private seller. They claim that “Under our consignment program there's $1500-2500 more in it for you vs a typical purchase, with a 97% success rate. Or with a purchase we will beat most any reputable dealer bids you may have that are on paper, within 1 week.. such as carmax, northpark, etc.”. The guy who contacted you (the most lethargic you have ever seen in a sales rep role) will interrogate you: how many offers did you receive so far, at what value, how long the car is on sale, how soon you want to sell it, any repairs needed etc. Obviously, all of this will be used later against you. MR HOVEY's room is built to impress you: big photos with military characters, flags, and signatures, newspaper articles, big happy family etc. The first 15-20 minutes are one man show: he will tell you that he is the first and best of everything (first to be vaccinated in the States, salesperson, state appraiser, hard worker, father, grandfather, 100% disabled veteran, car authority, philanthropist, animal and veterans rescuer etc.). Everything repeated three or four times. You suddenly realized that God blessed you with meeting Rambo, Clint Eastwood, Mahatma Gandhi, and Vin Diesel in the same person. You suspect that he is the one who stole the fire from the Gods and gave it to mankind. And yet, he is too humble to admit that. The ecstasy lasts for a second as the things go ugly from there. He will ask you why you are there today, and you understand that you disturbed the greatest human being with your worthless car. Suddenly, he pulls up a report showing less than half of your car’s market value and tells you that selling that car is mission impossible. The car has a terrible accident history, wrong color, wrong size, wrong mileage, wrong number of owners, and possibly the wrong number of wheels. You realize that he is talking about your beautiful car that is praised 100% more on KBB, CarGurus and other professional websites and had only one minor accident in the past. Timidly, you ask why this big difference between his price and the other on the Internet. He tells you that the Internet is fake news and his secret insurance appraisal and word is the Gospel truth. Now, this is important: if you can detach yourself from the reason that brought you there, the show is priceless. You can study in real time the predatory car salesman and techniques from the 50’s-60’s. If you can do that, just enjoy the show as a Discovery Channel episode. Back to the movie: your car is worthless and almost impossible to sell. He writes on paper in front of you that you have 1% chances of doing that. But wait! There is hope after all! He is willing to help you out of superior kindness! He usually charges $250 for sharing his wisdom but he is giving you free advice today. He has 99% chances of selling your car although he does not need that. Your car at its best is worth $5,300, the question is how much you want for it. You realize that the show is close to the end and candidly you state the same price listed on the website they hooked you from. He looks outraged and ask you again the same question. You reply with the same stupid answer and decide to leave. Eventually, you sell your car for $9,200 as appraised on the Internet. In hindsight, the entire show is incredible, and it is amazing that they do not charge tickets for it yet. I recommend it as a possible alternative to Netflix and other boring shows. However, you have the best chances to sell your car at its fair price and not for the half they will try to convince you. Overall, it was a surreal experience. As a military veteran, I felt outraged that a retired fellow can treat any customer with such arrogance, disdain, and insult their intelligence in such a manner!
The family was fantastic all three generations from the salesman to the finance to the final paperwork! They took care of all my questions and provided a fantastic buying experience. They put me into a car of my dreams and I highly recommend!!!
My experience with this dealership was a bad experience. Communication was terrible. They did not let me know how much they were going to sale the vehicle for or asked me if I was in agreement with amount. I called them to aske on the status of the vehicle and that's when I was told that the vehicle was sold and that I had to pay my finance company asap. I am a retired disabled Viet-Nam Viet and did not have the difference for what they sold the vehicle for and what I owed the finance company which quite a bit. Thank God I found a company that really helps the American Vet and they loan me the money. So fellow Vets be very careful.
Best dealer you can find
Hovey Motorcars is the best dealer I’ve ever deal with. I trusted Mr. Rich Sr when I’m talking to him on the phone. There was never a single word ‘not true’ in the whole conversation. He was completely honest, thoughtful, father figure and gracious. I know I went too personal can’t help it that's what I felt. The company shipped my car I inspected my Ford MV-1 entirely, it was exactly what Mr. Rich pictured in my mind. Even he told me the tires weren’t good and it didn’t surprise me when I saw them. The price was fair even though, I’m not good in bargaining and Mr. Rich didn’t try to take advantage on that. After I did the down payments, my loan processing took over a month and they’ve been very patient to hold my car in their parking lot without charging me or selling to other better offers. The whole staff tried to work with me all the process and they’re all very helpful and friendly. I really Thanks to the whole staff and family especially Mr. Rich Hovey I would give them a million ⭐️
Found car via the internet is was well presented. Went to dealer to check it out, car was better than expected, price was great and overall service was outstanding. Hovey went above and beyond to address concerns I had with a 38 year old car, fixed everything and then some. Very professional staff. Highly recommended.
Went in today to look at a Z06, and ended up getting it. Buying experience was hassle free, very smooth financing. Trustworthy, and very family oriented! Will definitely return.
Ray Gutierrez was our salesman. He was friendly, knowledgeable and we were in and out in an hour. Mr. Hovey and his sons were friendly and made us feel comfortable. It was the easiest car buying experience we ever had. We would highly recommend this dealership to all our friends and family.
Hey listen I bought a car from Minneapolis to ship to Naples. Rich and his boys are solid. I wired the. $23000. We?ll see but I?m pretty confident they are great people to deal with if you need some help with your car purchase
Never received a call or an email. Was inquiring about 2004 corvette.
Great 2012 F-150 at a great price.
This is the second car I have purchased from Hovey Motors and both times they have gone above and beyond to make sure everything was right. They helped me through the whole purchase and I was treated like family. Will buy from again and again.