Volkswagen Jaguar Cadillac of Hartford

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Reviews

Average Ratings

4.7
177 lifetime reviews.
  • Incredibly Satisfies

    Incredibly excellent, professional service, even to the smallest details. It was raining when I visited, and they had pulled the car into the gara...

    Dealer Response

    Thank you for your review!


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    Incredibly excellent, professional service, even to the smallest details. It was raining when I visited, and they had pulled the car into the garage, so I would still have the ability to look it over and take my time without the threat of rain. They also really worked with me to get the price down to where I wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your review!


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  • Fiat 500x purchase/excellent experience

    I bought a Fiat 500x from this dealer. They gave me excellent service and Alex J was a very knowledgable salesperson. The car is top quality, smoo...


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    I bought a Fiat 500x from this dealer. They gave me excellent service and Alex J was a very knowledgable salesperson. The car is top quality, smooth driving, and very well crafted.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great buying experience...!

    I bought a used Mercedes Benz E350 from them and the buying process was smooth, professional and painless. Alex and Joe were great to work with an...


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    I bought a used Mercedes Benz E350 from them and the buying process was smooth, professional and painless. Alex and Joe were great to work with and I'd recommend them hightly. Thx

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good to do business with – Need better/clear commu

    I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing...


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    I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A Wonderful Buying Experience

    I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted. Ty s...


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    I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted. Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!! Highly recommend this dealership and these guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Dealership my sales guy eh not what I expect

    We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sale...

    Dealer Response

    Rob we understand how frustrated you must feel about the lapse in communication on our end. Falling short of your expectations is not a joke to ou...


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    We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sales guy Bill Donato made two gaffs. First he said buy the car today and the sales manager will eat our overage on miles. After we signed he suddenly had not recollection of saying that and joked to me I lie a lot. The sales manager did make good on it and took care of 3000 of the miles we were over. Second we loved the XT5 we test drove but my wife wanted a different color. Bill said he would find one again after we signed we realized he gave us one that didn't have cooled seats. When I asked him about it he said oh did the one you drove gave them. He should pay attention to details. I mean come on this is Cadillac. I will continue to trust Valenti but please if you use this dealership use a trustworthy sales rep who is paying attention to what you want.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Rob we understand how frustrated you must feel about the lapse in communication on our end. Falling short of your expectations is not a joke to our organization. Valenti Auto Group takes customer service very seriously and works to exceed the expectations of all our clients. We apologize that your purchase was handled in an inconsistent, flippant manner. In the future we will work much harder to deserve your trust and create a positive experience.


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  • Jaguar Hartford

    I exchanged my 2009 FX with 2017 FX. This dealer is great. They make you fell like home. I went to service my car and got a new one instead :-)


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    I exchanged my 2009 FX with 2017 FX. This dealer is great. They make you fell like home. I went to service my car and got a new one instead :-)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Cant say enough good things!

    I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with ...


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    I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with a very difficult situation regarding negitive equity on the car i was driving and he along with multipul others worked great on figuering out what was going to be in my best intrest, even if it ment not selling a car. Not once did they push anything on my like many people think of when dealing with a salesman. Even during the paperwork it went smoothly. They picked me up on my lunch break at work, filled out the paperwork and I drove back to work in my new car! My girlfriend has an appointment there next week!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Cant say enough good things!

    I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with ...


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    I bought a 2016 Volkswagen GTI S from Bret Beuer at Volkwagen of Hartford and I honestly cant say enough good things about them. I walked in with a very difficult situation regarding negitive equity on the car i was driving and he along with multipul others worked great on figuering out what was going to be in my best intrest, even if it ment not selling a car. Not once did they push anything on my like many people think of when dealing with a salesman. Even during the paperwork it went smoothly. They picked me up on my lunch break at work, filled out the paperwork and I drove back to work in my new car! My girlfriend has an appointment there next week!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service, a pleasure to work with!

    I purchased a Fiat 500 Abarth from Valenti Fiat and my experience was absolutely great. Sales Representative Alex Johndro and Sales Manager Joe St...

    Dealer Response

    Zach, thank you for the review! We hope you're enjoying your Abarth, and we look forward to seeing you in the future!


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    I purchased a Fiat 500 Abarth from Valenti Fiat and my experience was absolutely great. Sales Representative Alex Johndro and Sales Manager Joe St. Amand were professional, courteous, and a pleasure to work with (unlike many dealership personnel that act like sharks trying to make a sale at any cost). The entire process from test driving to filling out paperwork went very smoothly and was free of the hassles commonly found at dealerships. If you've never considered a Fiat before and you're shopping the market, you'll be doing a disservice to yourself if you pass by this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Zach, thank you for the review! We hope you're enjoying your Abarth, and we look forward to seeing you in the future!


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