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INFINITI of Hoffman Estates

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

INFINITI of Hoffman Estates Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

INFINITI of Hoffman Estates | A Motor Werks Auto Group Company

...



Since 1971, luxury automobile customers seeking the ultimate buying experience have chosen Motor Werks. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. We call it the circle.

It means from the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won't find at other dealerships. It's the difference between service, and being served.

WELCOME TO THE CIRCLE.

"Welcome to the Circle."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1186 lifetime reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 14, 2019

    I contacted the dealership about a Certified Used QX80 they had for sale. Tim answered all my questions and was very helpful through the whole process.... Very satisfied and would highly recommend these guys!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback with us. We are thrilled you enjoyed the experience in purchasing your QX80. Congratulations and Welcome to the C...ircle.


    Worked with:
    Tim McLean

    Client Advisor

    (4.9) 48 reviews

  • 5.0 out of 5
    October 9, 2019

    Very happy with the quick turnaround and customer service I received. I have purchased cars at other dealerships with lots of pressure and promises. You... don't get that here. Infiniti Motor Works In Hoffmann is top notch!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback with us. We are thrilled you enjoyed working with Daniel and the buying experience he delivered. Congratulations o...n your purchase. Welcome to the Circle.


    Worked with:
    Daniel Tucker

    Client Advisor

    (4.9) 90 reviews

  • August 14, 2013

    Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing... but good things to say about the car and customer service provided.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 1, 2019

    We purchased a pre-owned Audi through Infinity of Hoffman Estates. Everyone was professional and it was overall a positive experience. Our salesperson,... Tim Mclean, was great to work with and addressed a few last minute details to finalize the sale and ensure a happy customer. I will use them again.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing us to earn your business and sharing your feedback with us. We are thrilled you enjoyed working with Tim and the customer servi...ces he provided.Enjoy your Audi and Welcome to the Circle.


    Worked with:
    Tim McLean

    Client Advisor

    (4.9) 48 reviews

  • 5.0 out of 5
    September 30, 2019

    We purchased a used vehicle at INFINITI of Hoffman Estates over the weekend and could not have had a better experience! Our salesman, Tim, was friendly,... honest and very respectful of our time (we were in and out in 2.5 hours!). At no point did we feel pressured or rushed. His customer service was outstanding! We will definitely call Tim first the next time we look to purchase a new or used vehicle! The dealership was also very nice and I was thrilled to hear about the extra perks we would be eligible for (complimentary car washes and loaner vehicles) even though I was buying a used Jeep at an INFINITI dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    No matter the make. When you purchase a vehicle from us. You are part of the Motor Werks Circle. We are thrilled you enjoyed your experience and enjoy...ed working with Tim. Thank you for sharing your feedback with us. Welcome to the Circle.


    Worked with:
    Tim McLean

    Client Advisor

    (4.9) 48 reviews

  • 1.0 out of 5
    September 30, 2019

    Blown away! Found a car on-line, internet manager contacts me and time passes. Finally gets back to me. I should have known not to come in. I told the... internet CSS, I don't want to do business with him. Came in, nobody even wanted to help me. A sales rep finally came up to me, showed me the car. I saw many things that concerned me with the vehicle. Sat with Sales Manager after 2hrs. It got worse. I SHOULD HAVE SAVED MY TIME... I have excellent credit was given a OK rate, while I knew I was a prime rate customer. JUST A HORRIBLE EXERIENCE. You do a couple things with poor interactions, you can damage the reputation of the brand and dealership. I was a customer of Nissan/infinity for 20+ years. Doubtful for the future.

    3.0 out of 5
    Customer Service
    1.0 out of 5
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    5.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    e apologize that your experience was sub-par regarding your interest in a vehicle. We work with several lenders and search for the best rate possible.... Rates will vary from lender to lender. We have forward your feedback to the GM of our INFINITI dealerships for review. Thank you


    Worked with:
    Daniel Tucker

    Client Advisor

    (4.9) 90 reviews

    Geno Cabana

    Sales Manager

    (4.7) 24 reviews

  • 5.0 out of 5
    September 30, 2019

    I had a great experience with the service provide by Alex and Geno. They both were very patient and straight forward when a car color I wanted was no longer... available for sale. Both took their time as I decided in which vehicle I wanted and at no point diverted me away from the qx50. I would definitely recommend this dealership and the sales service provided by Alex and geno.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled you enjoyed working with Alex and Geno on your new car purchase. Thank you for sharing your feedback with us. Enjoy your QX50! Welcome... to the Circle.


    Worked with:
    Alex Alverio

    Client Advisor

    (5.0) 25 reviews

    Geno Cabana

    Sales Manager

    (4.7) 24 reviews

  • 5.0 out of 5
    September 30, 2019

    Had a great experience. Even with kids tagging along, Kolton made the car buying experience great. I even drove an hour and a half from home because of... this experience!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled you and your family enjoyed your buying experience working with Kolton. Thank you for taking the time to share your feedback with us. ...Welcome to the Circle.


    Worked with:
    Amin Smith

    Finance Manager

    (5.0) 165 reviews

    Geno Cabana

    Sales Manager

    (4.7) 24 reviews

    Kolton Hermann

    Sales Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    September 24, 2019

    Kolton was & is so helpful for a deal he didn't even end up receiving. I will definitely be recommending him to anyone and everyone. Thanks again!!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback on the experience working with Kolton. We are thrilled you enjoyed the assistance he provided. Thank you for choosing us t...o work with.


    Worked with:
    Geno Cabana

    Sales Manager

    (4.7) 24 reviews

    Kolton Hermann

    Sales Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    September 23, 2019

    I flew in from Cincinnati to buy my slightly used QX80 as the price and inventory were the best I could find. Sales rep, Kolton, was great to work with.... He is knowledgeable about the cars but also is just an easy guy to get along with. He went above and beyond to get me what I was looking for. Great experience!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are thrilled you were happy working with Kolton on the purchase of your QX80. Thank you for taking the time to share your feedback with us. Enjoy y...our QX80 and Welcome to the Circle. We hope to work with you again.


    Worked with:
    Kolton Hermann

    Sales Consultant

    (5.0) 5 reviews

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