INFINITI of Hoffman Estates

Reviews

Average Ratings

4.7
667 lifetime reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.com
  • Fantastic customer service

    Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and hav...


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    Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing but good things to say about the car and customer service provided.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Dealing

    Dodie is an excellent sales person. I would highly recommend. I bought QX60 just because of JP. Excellent way of dealing. Very respectful. It's al...


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    Dodie is an excellent sales person. I would highly recommend. I bought QX60 just because of JP. Excellent way of dealing. Very respectful. It's always not about money. I highly recommend. Thank you JP and Dodie. Wish you all the best! Thank you so much.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very unpleasant experience

    Went to buy the car. The deal was sent in an email. Refused to give me. I wasted so much time. Very bad customer service.

    Dealer Response

    We are sorry that you were not happy with your experience with us. We would like to understand the situation better and look into it. If you would...


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    Went to buy the car. The deal was sent in an email. Refused to give me. I wasted so much time. Very bad customer service.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry that you were not happy with your experience with us. We would like to understand the situation better and look into it. If you would not mind. Please send us your contact information and what occurred to reviews@motorwerks.com or call directly to 224-205-3414. Thank you


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  • Most Excellent!
    September 19, 2017

    Atanas and the rest of the group at Infiniti of Hoffman Estates are top notch! The team was very attentive, helpful and worked like a well oiled m...

    INFINITI of Hoffman Estates

    Thank you for taking the time to share you experience with us. Atanas, John, Chad and Amin strive to exceed our customers expectations. We are thr...


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    Atanas and the rest of the group at Infiniti of Hoffman Estates are top notch! The team was very attentive, helpful and worked like a well oiled machine. I would definitely purchase a vehicle from Inifiniti of Hoffman Estates again! Thank you for the wonderful service! Mike & Mary

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Thank you for taking the time to share you experience with us. Atanas, John, Chad and Amin strive to exceed our customers expectations. We are thrilled that your experience with us was "Top Notch". Thank you for choosing us to earn your business and welcome to the circle.


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  • Awesome Customer Experience
    September 18, 2017

    The Hoffman Estates Motorwerks Infiniti is terrific. I had discussed purchasing a Q50 with Chad Simon, Sales Manager (terrific communicator) and h...

    INFINITI of Hoffman Estates

    Tommy thank you for taking the time to share your experience. The best compliment we can get is having a happy customer. Chad, Atanas and Amin str...


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    The Hoffman Estates Motorwerks Infiniti is terrific. I had discussed purchasing a Q50 with Chad Simon, Sales Manager (terrific communicator) and he connected me with Atanas Petrov for the sales point of contact. Atanas knows his product inside and out, he walked me through in detail of the features of the car, and is very professional. Once we had worked out the details of the deal, the Finance person, Amin Smith, was terrific in his own right. When customer service is talked about, these guys walk the walk! I would not hesitate going back. Thanks, TommyD

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Tommy thank you for taking the time to share your experience. The best compliment we can get is having a happy customer. Chad, Atanas and Amin strive to exceed expectations and deliver a great buying experience. Thank you for choosing us to earn your business. Welcome to the Circle.


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  • Purchasing car experience
    September 13, 2017

    Great service and no hassle purchasing a car for my daughter. The sales person and the manager were easy to deal with and honest. Felt very comfor...

    INFINITI of Hoffman Estates

    We are thrilled that Dodie and Chad helped provided a memorable buying experience for you and your daughter. Buying a car is exciting and buying a...


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    Great service and no hassle purchasing a car for my daughter. The sales person and the manager were easy to deal with and honest. Felt very comfortable to make the deal and purchasing the car.

    Does recommend this dealer
    INFINITI of Hoffman Estates

    We are thrilled that Dodie and Chad helped provided a memorable buying experience for you and your daughter. Buying a car is exciting and buying a car for a daughter even more. We only want to enhance that excitement by providing a comfortable and pleasurable experience. Thank you for choosing us to help find that right car for you and your daughter. Welcome to the Circle.


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  • Great comprehensive service and personable no pressure staff
    September 12, 2017

    Our sales person Alex knew more about our new SUV then any other sales person at previous dealer ship so we have visited. Rick was able to get ...

    INFINITI of Hoffman Estates

    Thank you Lori for taking the time to share your experience with our INFINITI of Hoffman Estates. We are thrilled that Alex exceeded your new car ...


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    Our sales person Alex knew more about our new SUV then any other sales person at previous dealer ship so we have visited. Rick was able to get us in the car get a payment that is affordable and we were happy with and Michael set us up at the final stage with our financing. Would recommend this dealership to anyone that wants to learn about their new purchase and be treated fairly and with respect

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Thank you Lori for taking the time to share your experience with our INFINITI of Hoffman Estates. We are thrilled that Alex exceeded your new car buying experience. The team strives to be the best in customer satisfaction. We are happy you chose us to earn your business and we look forward to providing a great ownership experience as well. Welcome to the Circle


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  • Worth the long drive!
    September 12, 2017

    Erik was great to work with. Very responsive and tried to help us as much as possible! They are not pushy and have fair pricing.

    INFINITI of Hoffman Estates

    Marisol, Thank you for sharing your experience with us and Erik! We appreciate you taking the time and coming to INFINITI Hoffman. We are glad we ...


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    Erik was great to work with. Very responsive and tried to help us as much as possible! They are not pushy and have fair pricing.

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Marisol, Thank you for sharing your experience with us and Erik! We appreciate you taking the time and coming to INFINITI Hoffman. We are glad we were worth the drive.


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  • Amazing service.
    September 11, 2017

    A.P. was my sales person, he was very nice and well dressed. overall it was a very stress free and easy going experience with him. he gave me many...

    INFINITI of Hoffman Estates

    Thank you for sharing your experience with us and Atanas A.P. We are thrilled that he provided you with an amazing experience in the search for th...


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    A.P. was my sales person, he was very nice and well dressed. overall it was a very stress free and easy going experience with him. he gave me many suggestions and helped me narrow down the best car for me that infinity had to offer. before I left he also made sure to get me a very competitive price on the suv I was looking at. all in all it was one of the best experiences I have ever had at a dealership. Great job A.P.! request this amazing individual if you want a great and knowledgeable sales person.

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Thank you for sharing your experience with us and Atanas A.P. We are thrilled that he provided you with an amazing experience in the search for the right vehicle for you. A.P. and our whole INFINITI team strive to exceed our customer's expectation through out the car buying process. Welcome to the Circle.


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  • Exceptional Service!
    September 10, 2017

    I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, pr...

    INFINITI of Hoffman Estates

    Thank you for sharing your review and for the 5 star rating on Joel, Rick and overall with us. We strive the exceed our customer's expectations on...


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    I recently executed the purchase of an Infiniti from Infiniti of Hoffman Estates. General Manager Rick Ayash, and Sales Consultant Joel Gappa, provided exceptional client service, premised upon transparency, integrity and professionalism, throughout my product evaluation and transaction execution process. As a 25+ year Infiniti owner, that includes multiple Infiniti vehicles, I would highly recommend this dealership to others, and look forward to working with them in the years to come.

    Does recommend this dealer
    INFINITI of Hoffman Estates

    Thank you for sharing your review and for the 5 star rating on Joel, Rick and overall with us. We strive the exceed our customer's expectations on their car buying experience. We pride ourselves on our transparency, integrity and professionalism provided by our teams. Thank your for choosing us to earn your business and we look forward to earning your loyalty. Welcome to the Circle.


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