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Reviews

Average Ratings

4.8
Average based on 241 reviews
  • Best used car buying experience

    Recently purchased a used vehicle from here. Frank was a joy to work with. He listened to all the things I was looking for in a used vehicle and s...


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    Recently purchased a used vehicle from here. Frank was a joy to work with. He listened to all the things I was looking for in a used vehicle and sent me a handful of vehicles to look at online. After choosing one that was the best fit our experience from test drive to purchase was quick, painless, and efficient. The finance department was amazing and had all the paperwork ready. Will be purchasing more vehicles here in the future

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Amazing reliable well priced with great employees!

    I first spoke with Jorge, who was extremely nice and helpful. He ensured i was choosing the right car for my family. He then let me know that my c...


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    I first spoke with Jorge, who was extremely nice and helpful. He ensured i was choosing the right car for my family. He then let me know that my current car was unsafe. I felt like that was the end since that was a very low trade in. He promised to do whatever he could to help me, and was truely concerned about my family. He then brought me to Samm, who was able to get me financing and a great deal! They were so nice and willing to help that i broke down in happy tears knowing that i would have a safe and reliable suv. They did everything in their power to ensure i left with the vehicle that i wanted, and worked so hard to do so! To top it off, these were two of the sweetest and caring people i have met! I am so used to pushy salesmen who lie to get the car off the lot, and this was not the case at all! They were truely amazing! My family now has a great affordable and reliable car due to their amazing customer service! If you are looking to buy a car COME HERE FIRST! They want to HELP not just push a car on you, and they work very hard to do so. I will never go to another dealership again. GREAT PRICES AND GREAT PEOPLE...YOU CANT GO WRONG!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Amazing reliable affordable amazing employees

    Sales 9:00 AM – 9:00 PM Service 7:00 AM – 9:00 PM All Hours ¿ 1 of 12 Video Reviews 4.8 Average based on 239 reviews ¿Write a Review FEATURED RE...


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    Sales 9:00 AM – 9:00 PM Service 7:00 AM – 9:00 PM All Hours ¿ 1 of 12 Video Reviews 4.8 Average based on 239 reviews ¿Write a Review FEATURED REVIEW Best used car buying experience by Shannon from Sussex Wi June 22, 2016 Recently purchased a used vehicle from here. Frank was a joy to work with. He listened to all the things I was looking for in a used vehicle and sent ... Show Full Review Great service by Richard Randea from Muskego WI August 19, 2016 I purchased a used vehicle from Griffin Ford; the car looked like new and they gave me a fair deal. After I had the car a few days, my Daughter notic... Show Full Review Great Service! by Leah from Waukesha, WI March 15, 2016 I bought a pre-owned vehicle from Dave Nutt at Griffin Ford. He did a great job sharing information about the car on the phone prior to me coming and ... Dealer Response Leah, thank you for leaving such a positive and detailed review. Dave will be thrilled to hear that you had such a great experience, as are we. Thank ... Show Full Review Read All Reviews Write A Review You are previewing your review of Griffin Ford Griffin Ford -Honest reliable and trustworthy by Rebecca Dickow from Waukesha, Wi I first spoke with Jorge, who was extremely nice and helpful. He ensured i was choosing the right car for my family. He then let me know that my curre... Show Full Review I first spoke with Jorge, who was extremely nice and helpful. He ensured i was choosing the right car for my family. He then let me know that my current car was unsafe. I felt like that was the end since that was a very low trade in. He promised to do whatever he could to help me, and was truely concerned about my family. He then brought me to Samm, who was able to get me financing and a great deal! They were so nice and willing to help that i broke down in happy tears knowing that i would have a safe and reliable suv. They did everything in their power to ensure i left with the vehicle that i wanted, and worked so hard to do so! To top it off, these were two of the sweetest and caring people i have met! I am so used to pushy salesmen who lie to get the car off the lot, and this was not the case at all! They were truely amazing! My family now has a great affordable and reliable car due to their amazing customer service! If you are looking to buy a car COME HERE FIRST! They want to HELP not just push a car on you, and they work very hard to do so. I will never go to another dealership again. GREAT PRICES AND GREAT PEOPLE...YOU CANT GO WRONG!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great service

    I purchased a used vehicle from Griffin Ford; the car looked like new and they gave me a fair deal. After I had the car a few days, my Daughter n...


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    I purchased a used vehicle from Griffin Ford; the car looked like new and they gave me a fair deal. After I had the car a few days, my Daughter noticed that the antenna on the roof of the car had a large gap between it and the body. I brought the vehicle back and they did an excellent job of repairing it. I was at first concerned that they would not do anything about it, then I was concerned about the repair itself, as the headliner had to be removed. The repair was perfect. I would recommend Griffin Ford to anyone.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great Service!

    I bought a pre-owned vehicle from Dave Nutt at Griffin Ford. He did a great job sharing information about the car on the phone prior to me coming ...

    Dealer Response

    Leah, thank you for leaving such a positive and detailed review. Dave will be thrilled to hear that you had such a great experience, as are we. Th...


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    I bought a pre-owned vehicle from Dave Nutt at Griffin Ford. He did a great job sharing information about the car on the phone prior to me coming and had it ready to test drive when I got there. He also did a great job working to get my monthly payments where I needed them in order to purchase the car. Later, in the week when I picked up my car, I noticed that there were buff marks from the body shop. I contacted him, and they had someone come in on a Saturday to fix the marks on my car. I was given a vehicle while they were fixing it as well. When I came back to get it, it looked great! I would highly recommend Dave Nutt if buying a pre-owned vehicle and Griffin Ford as a whole for a great buying experience!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Leah, thank you for leaving such a positive and detailed review. Dave will be thrilled to hear that you had such a great experience, as are we. Thank you for becoming such a loyal customer, we hope to assist you again in the future. Enjoy your new pre-owned vehicle!!


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  • Griffin Ford makes it so easy to buy a car!!

    I walked in to the Griffin showroom at 10:30 AM, and was met immediately by John Lund Jr. I knew exactly which car I wanted to purchase (a used 20...

    Dealer Response

    Jeff, thank you for taking the time to write such a positive review. We are thrilled to hear that the process was easy and seamless for you and th...


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    I walked in to the Griffin showroom at 10:30 AM, and was met immediately by John Lund Jr. I knew exactly which car I wanted to purchase (a used 2013 Ford Fusion), but he wanted to see if he could get me into a new 2016 Fusion. He saw that the used car was a better deal, and we proceeded to do the test drive. He answered all my questions, and showed me little things that made a difference in my decision. When we got back to the dealership, we quickly agreed on the deal for the car. I had my financing all in a row through my CU, and Mike the Credit guy said that if that was the case, there's no reason to try and get a better rate through Ford Credit. The paperwork was done, and I was able to get my CU to cut the check, which I was given a loaner car to go and get. Returned to Griffin, and the purchased car was all detailed and waiting for me. I was finished with the whole process by 3 PM. SO awesome was my experience! Thanks John and Mike!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Jeff, thank you for taking the time to write such a positive review. We are thrilled to hear that the process was easy and seamless for you and that you were able to get the car that you came in for. We will definitely be passing this review to John and Mike to let them know how they did. If there is anything we can do for you in the future, please let us know!! Congratulations on your new car and ENJOY!!!


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  • Love my Escape

    I just purchased an '08 Escape XLT through Jorge. He had it ready for my test drive right when I arrived. He is personable and kept me laughing. I...

    Dealer Response

    Kris, thank you for taking the time to write such a wonderful review. Jorge is on of our best employees and always demonstrates a lot of pride and...


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    I just purchased an '08 Escape XLT through Jorge. He had it ready for my test drive right when I arrived. He is personable and kept me laughing. I got more than expected for my trade-in and he promised a free fix for a questionable rust spot. Even while I was waiting for my new vehicle to be detailed, the other salesmen in the office were so nice and welcoming. I definitely recommend Griffin Ford.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Kris, thank you for taking the time to write such a wonderful review. Jorge is on of our best employees and always demonstrates a lot of pride and commitment in his job. We are thrilled to hear that he and the rest of our staff made your experience exceptional. Thank you for your purchase, we hope to see you around again, possibly for your first oil change.


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  • F150 Used Truck Experience

    This is my first interaction with Griffin Ford, they are the closest Ford dealer to our home. We've visited their used car lot over the past 6 mon...

    Dealer Response

    Thank you for the phenomenal review! We really appreciate you taking the time and writing such a positive review, as we always enjoy hearing how w...


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    This is my first interaction with Griffin Ford, they are the closest Ford dealer to our home. We've visited their used car lot over the past 6 months to find a good, reliable vehicle for our family. We test drove this truck at least 3 times, felt comfortable with the ride, sound, wheels and vehcile responsiveness. The dealer agreed to do fix-ups after the trade-in. Which they did. The fear with buying a used truck are all the potential issues after purchase. We have verbal agreement from Griffin to work with us if anything bad happens. I'm encouraged by their customer support and putting their word behind the relationship.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the phenomenal review! We really appreciate you taking the time and writing such a positive review, as we always enjoy hearing how we did. Congratulations on your new truck. And please let us know if we can help you in the future!!


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  • First Lease!

    Excellent and Comfortable Experience I leased a new 2016 Explorer this week from Griffin Ford. My car consultant was Dave Nutt. He was a pleasure ...

    Dealer Response

    John thank you for the AMAZING review. Dave is one of our best sales consultants and we are glad to hear that he exceeded all your expectations an...


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    Excellent and Comfortable Experience I leased a new 2016 Explorer this week from Griffin Ford. My car consultant was Dave Nutt. He was a pleasure to work and took time to understand my wishes and needs. He made my first leasing experience easy to understand and negotiated a financially practical deal with me. I first emailed him in the morning about a potential of leasing and he called me back right away and explained the process. He then went to work looking for all the vehicles within a 600 mi range to find my requirements and had several options for me with a call back within 20 minutes. I feel like I got a good lease arrangement that would better purchasing used - and equal to or better than purchasing new. Dave brought over the vehicles I wanted to view and then suggested an Explorer that had most of the options I desired but was far less in invoice price. I would recommend Dave to anyone as a person that will help understand and will work diligently to serve the customer needs - at the best price. I will certainly deal with Dave and Griffith Ford again!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    John thank you for the AMAZING review. Dave is one of our best sales consultants and we are glad to hear that he exceeded all your expectations and went above and beyond for you. It is our hope that everyone will get the same low pressure experience when buying or leasing a new vehicle. Congratulations on your new Explorer and we hope to see you back for your first oil change! Please let us know if there is anything we can do for you.


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  • Great Service, Excellent Experience

    I went in on a Saturday shortly after they opened to test drive a Mini Cooper. Within 5 minutes I was test driving the car. Jorge was very nice an...

    Dealer Response

    Ryan, thank you for for taking the time to write such a positive review. We are thrilled to hear that Jorge took care of you and met all of your e...


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    I went in on a Saturday shortly after they opened to test drive a Mini Cooper. Within 5 minutes I was test driving the car. Jorge was very nice and easy to work with. I also had a trade in and got a fair amount for it. Overall the test drive, paperwork, financing, trading in of old car took about 3 hours total which in my experience is pretty fast for buying and trading in a car. No hassle, no jerking around with prices. Everyone I encountered was friendly and very easy to work with. I highly recommend Griffin Ford.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Ryan, thank you for for taking the time to write such a positive review. We are thrilled to hear that Jorge took care of you and met all of your expectations. Your recommendation means a lot to us and we are thankful for having such a new loyal customer amongst us. Please let us know if there is anything else we can do for you and we hope to see you again soon, hopefully for your first oil change!!


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