Autos of Dallas

Sold an unsafe vehicle with a bad tire, willing to replace it after long conversation and replaced it with a used tire with no tread. You don’t replace something when it needs to be fixed with an old used item. It is unprofessional and bad business. May be fairly priced but will cost you and your family your safety.

Thank you Bob and Giovanni for taking what can be a scary situation and making it fun! Bob was very up front and honest, he never made me feel pressured. He called me back, texted, and emailed me back which made me feel like my business was very important to him. Giovanniade me feel relaxed and at ease when it came to signing. We couldn't be happier with our new Tahoe. It's extremely nice and just what we needed to get our boys to football and baseball games and practice! Next time we're in the market for a vehicle we will come to Autos of Dallas first!!

I would not recommend anyone to buy from this dealership. I purchased a Mercedes for $25,500 that was shipped to me and had to pay $950 for a new set of tires, because 3 out of 4 tires did not have enough tread to pass state inspection, even though they did the inspection before they shipped it to me. I’m reporting them to the DMV, because I don’t think this was an accident. After telling Josh, (the guy who sold me the car) he tells me I can drive 3.5 hours to their dealership and they’ll put passing used tires on. I asked Josh (who is a sales manager) if I can speak to the GM and he sent me their main line and told me to ask for Mike, the GM. I called the main line and left 2 messages, which did not get returned. Josh stated, “he does have a dealership to run”. Later on, Josh calls to tell me he’s already talked to the GM and they offered to send me a check for $60/tire because that’s what it would’ve cost them to put used tires on the car. I wanted them to cover the cost of the tires or even half! It was about $950 for the cheapest tires available. After a few minutes of arguing back and forth, I reluctantly accepted since I had no other option. The car arrived with a dirty interior (crumbs and sticky stuff), trash in the door pockets and a couple of large deep 6” scratches that had blotchy touch up paint on them. Josh told me “seeing the car sight unseen you were aware of the risks that could occur”. There were 4 pictures total and obviously none showing the huge scratches when I purchased the car. My overall opinion is that this dealership is shady and unprofessional. I will spend a few extra dollars next time I purchase a vehicle to be treated fairly by a decent dealership.

I would not recommend anyone to buy from this dealership. I purchased a Mercedes for $25,500 that was shipped to me and had to pay $950 for a new set of tires, because 3 out of 4 tires did not have enough tread to pass state inspection, even though they did the inspection before they shipped it to me. I’m reporting them to the DMV, because I don’t think this was an accident. After telling Josh, (the guy who sold me the car) he tells me I can drive 3.5 hours to their dealership and they’ll put passing used tires on. I asked Josh (who is a sales manager) if I can speak to the GM and he sent me their main line and told me to ask for Mike, the GM. I called the main line and left 2 messages, which did not get returned. Josh stated, “he does have a dealership to run”. Later on, Josh calls to tell me he’s already talked to the GM and they offered to send me a check for $60/tire because that’s what it would’ve cost them to put used tires on the car. I wanted them to cover the cost of the tires or even half! It was about $950 for the cheapest tires available. After a few minutes of arguing back and forth, I reluctantly accepted since I had no other option. The car arrived with a dirty interior (crumbs and sticky stuff), trash in the door pockets and a couple of large deep 6” scratches that had blotchy touch up paint on them. Josh told me “seeing the car sight unseen you were aware of the risks that could occur”. There were 4 pictures total and obviously none showing the huge scratches when I purchased the car. My overall opinion is that this dealership is shady and unprofessional. I will spend a few extra dollars next time I purchase a vehicle to be treated fairly by a decent dealership.

I COULD’VE KEPT QUIET AND FACED THIS ALONE BUT WHAT IF IT HAPPENS TO SOMEONE ELSE? I PURCHASED A CAR FROM THEM 2 WEEKS AGO AND HAVE IT SHIPPED TO ME IN HOUSTON WHERE I LIVE. BEFORE PURCHASING MY VEHICLE I ASKED MY SALES MAN MITCHELL FOR THE CAR FAX WHICH HE PROVIDED AND SHOWED NOTHING HAD EVER HAPPENED TO THE VEHICLE, A FACT WHICH I QUICKLY FOUND OUT WAS A LIE. I TOOK MY CAR TO A BMW DEALERSHIP AND THEY TOLD ME MY CAR HAD BEEN WORKED ON. I CALLED MITCHELL AND THE MANAGER DAVID TO ASSIST WITH THIS AND THEY TOLD ME TO DRIVE TO DALLAS (250 MILES 4HRS ONE WAY) TO GET IT FIXED AT THEIR LOT WHICH ABSOLUTELY DOES NOT WORK FOR ME. I HAD BEEN GOING BACK AND FORTH WITH THEM EVEN TO THE POINT OF MITCHELL THE SALES GUY REFUSING TO PICK MY PHONE CALL AND EVENTUALLY HANGING UP MY CALL TODAY AFTER TELLING HIM I WOULD TAKE A LEGAL APPROACH TO THIS . PLEASE DO NOT DO NOT DO THIS TO YOURSELF OR YOU WOULD GO THROUGH THE SAME THINGS I HAVE GONE. IT IS ABSOLUTELY SAD THAT I AM GOING THROUGH THIS WITH A CAR I BOUGHT BARELY 2 WEEKS AGO.

I COULD’VE KEPT QUIET AND FACED THIS ALONE BUT WHAT IF IT HAPPENS TO SOMEONE ELSE? I PURCHASED A CAR FROM THEM 2 WEEKS AGO AND HAVE IT SHIPPED TO ME IN HOUSTON WHERE I LIVE. BEFORE PURCHASING MY VEHICLE I ASKED MY SALES MAN MITCHELL FOR THE CAR FAX WHICH HE PROVIDED AND SHOWED NOTHING HAD EVER HAPPENED TO THE VEHICLE, A FACT WHICH I QUICKLY FOUND OUT WAS A LIE. I TOOK MY CAR TO A BMW DEALERSHIP AND THEY TOLD ME MY CAR HAD BEEN WORKED ON. I CALLED MITCHELL AND THE MANAGER DAVID TO ASSIST WITH THIS AND THEY TOLD ME TO DRIVE TO DALLAS (250 MILES 4HRS ONE WAY) TO GET IT FIXED AT THEIR LOT WHICH ABSOLUTELY DOES NOT WORK FOR ME. I HAD BEEN GOING BACK AND FORTH WITH THEM EVEN TO THE POINT OF MITCHELL THE SALES GUY REFUSING TO PICK MY PHONE CALL AND EVENTUALLY HANGING UP MY CALL TODAY AFTER TELLING HIM I WOULD TAKE A LEGAL APPROACH TO THIS . PLEASE DO NOT DO NOT DO THIS TO YOURSELF OR YOU WOULD GO THROUGH THE SAME THINGS I HAVE GONE. IT IS ABSOLUTELY SAD THAT I AM GOING THROUGH THIS WITH A CAR I BOUGHT BARELY 2 WEEKS AGO.

Please be aware of this autogroup, especially if you are shopping for a vehicle online and expect your vehicle to be delivered. We picked out our car, contacted Autos of Dallas, we had our loan officer complete the paperwork and contact the auto company, added the new vehicle to our insurance while our check was waiting to arrive in the mail to Autos of Dallas for the purchase of our car. Everything was set and agreed upon by our sales representative and loan officer. To make a longstory short, they sold the vehicle even though the check was set to arrive the next business day. They do not value their online shoppers. The manager was rude and told our Credit Union that they were just a pee-on credit union and money talks. There is no integrity in this autogroup. Please be forewarned when dealing with them online or by phone.

Terrible customer service, the sad thing about it it's a nice dealership but leadership is terrible unethical practices selling 57k cars with mismatched tires, with no spare used patch tires car calls for run flats the salesman was new great guy but terrible company.

Purchased from Houston without seeing the vehicle. Rochard Ford was efficient, responsive, friendly, auto was as described. He sent additional photos on demand. Delivered as promised to Houston, no issues. He followed up later to check all was OK. Based on out experience, you can work with Autos of Dallas from anywhere in country with confidence.

After searching online for an Audi Q7, we decide to drive to Plano from Cedar Hill to test drive the suv listed on Autos of Dallas website. Once we arrived at the dealership we walked the parking lot looking for the suv we saw online. We walked inside one building and were not greeted as we watched employees talk among themselves. After a few minutes we walked out and into the adjacent building. No one seemed eager to help or seemed interested in trying to make a sell. I asked the receptionist for assistance on an suv we saw online. She said she would get someone to assist me. I sat in waiting area several minutes as I watched what seem to be several salesman sitting inside their cubicles. A short time later, a salesman that looks like me appears from the back to assist us. I didn’t have a problem with this but it was so obvious and pretty typical. After all that, I asked the salesman about the suv listed on the website. He goes to the computer then tell me “that truck is not here, it will be here in about a week.” I Wasted the whole morning with this bait & switch dealership that obviously didn’t think i had money to spend. I suggest dressing up in a suit or tux if you want to be treated with respect here.