Hubler Chevrolet Center

The worst service I have ever had. I scheduled an appointment online for oil change/tire rotation and brake inspection. When I brought my vehicle in I asked the service advisor to check brakes. Either the front or back was needing something. I didn't know I had to tell the service advisor to test drive it.( Never had to do this before). Brakes needed inspected. I didn't know at that time what was going on with them. Also I stated the the left rear tire needed looked at because of low tire pressure. This is the service received: Didn't get tire rotation. Service Manager said it wasn't on their list to do. I scheduled online (Didn't know I had to tell service advisor again) Have printed paperwork from your website showing I scheduled a tire rotation. Brakes were not properly inspected. I needed service on them and I was told nothing was wrong with them. I don't think they were looked it. I was told the tire had a nail in it and a repair was made. REALLY MY TIRE WENT FLAT THE NEXT MORNING. The Very poor service caused me to have to take my vehicle to another placed to be repaired. The tech at the other place had to clean up the oil that was all over the vehicle from your POOR SERVICE. The tech at the other place stated that if the brakes were inspected, they would have seen how bad shape the rotors were. Also stated my pads were at 20%. Your tech gave a 50%. REALLY!!!!!!!!!! YOU WILL NEVER GET MY SERVICE AGAIN. YOU OWE ME A REFUND FOR THE TIRE REPAIR. I HAVE TO KEEP PUTTING AIR IN THE TIRE UNTIL THIS WEEKEND WHEN I CAN GET TO ANOTHER PLACE TO HAVE IT LOOKED AT. WHAT KIND OF SERVICE DEPT IS THIS. DIDNT INSPECT BRAKES PROPERLY COULD OF LED TO ME HAVING A BAD ACCIDENT IF I BELIVED YOU. THANKFULLY I DIDNT BELIVE YOU AND WENT SOMEWHERE ELSE TO HAVE THEM INSPECTED AND REPAIRED. HA YOUR xxxxTY WORK LOST YOUR COMPANY MONEY.

I just purchased my Traverse 6 months ago ...not from Hubler Chevrolet...and had a free oil change given to me. Thought i wd stay close to home instead of going out of town to have it done. Took my vehicle in to Hubler Chevrolet and within an hour of being there I came out with NO oil change and $14,000 damage done to my Traverse. Whoever the person that took it back didn't realize that the BIG garage door was down not up. REALLY? That is BS. You kd tell a better story than that. This place is not willing to accommodate the loss in the damage of my vehicle. It's gonna go on Carfax as a repaired vehicle not a wrecked vehicle. What the he** is the difference? They think this is over they are wrong. Remember...I just purchased this vehicle 6 mos ago and the depreciation...bc of someones stupidity...has gone down many of $1000. Oh, they want to purchase my vehicle for what I still owe on it but they want me to purchase another vehicle from them. I have no equity on this vehicle. WHY WD I DO THAT! Wd NOT do business at this place. There is so much more to this than I can write. I wdnt even give this place a rating.

They were quick and did an excellent job and even put my spare tire , Jack and Jack handle away for me

I absolutely love Hubler Chevrolet in Shelbyville! Dave and Jeff go above and beyond to get your issues taken care of, whether it’s trouble locating a “noise” in your car to making sure you have a loaner car!

I recently bought a Ford XLT 150 the Truck is leaking oil and radiator fluid. and the radio is not working.. this was delivered to me this way on 9.3.22.. I asked the salesman and he said that he could do nothing…

Vehicle was due for 3rd and last Purchase Oil Change plus added Full Tune up. Kevin, Maintenance Service kept all his word. He took time to review my Vehicle's history, review manufacture's tune-up requirements, give me the high-end cost so I could make sure I had what was needed to pay in full. I don't create bill I can't pay! The company and staff has their own expenses and I know as accountant the ripple affect and I know how it feels when I don't get paid because customers won''t pay their bills! Kevin schedule day for service, I dropped my car off night before so it would be ready for him. So very pleased Kevin kept his word; vehicle was done on time, I didn't have to call him. Kevin kept the bill at quoted price and even found a discount for me. I have plan to get Trans flush and other maintenance done just to get the vehicle at full quality. I will be returning as long as I can deal with Kevin, Maintenance Service Mgr. He was total awesome! After the last to Service Mgrs. I've worked in Auto Repair and know enough to be dangerous. I pay in full, therefor I expect word to be kept.

Bought car. Smelled like cigarette smoke. Jerrod set up appt so it could be detailed. Used amoral cleaner and white rag was brown and black when done. Then used amoral protectant. That rag was dirty too. Was told the seats would be steam cleaned. I used Spray and Wash and a rag on the seats and rag was brown. Either Jerrod lied or the company who does the detailing did. Will never return to this location. Had bought 3 vehicles from the Greeneood location with no problems. Very disappointed.

The amount of time it took to repair my car after being hit by a lady was REDICULOUS!!! The Hubler collision center finally got the car in one month after the accident , which was Dec. 4 , 2020. Repairs were only done to visual problems as stated by Auto Insurance. I explained to Hubler that there were other problems and after taking my car to Hubler on 44 to be re-evaluated, and after several times having to return the car for problems , I finally received my car back over 5 months later.

Salesperson Dylan did a great job. We bought 2 cars from him.

We dealt with Todd Green there and we had some personal issues going on and he and his manager helped us out! We will always go back there, they respected us and our issue. Thanks again so much, we really appreciated all your efforts!