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Reviews

Average Ratings

4.4
553 lifetime reviews. Includes reviews of Life Quality BMW from DealerRater.com
  • The ultimate driving machine's service center...

    My service adviser, Mr. Neil G. rocks! He is the hallmark of great service and has a complete understanding of the ABC's of it. Accuracy, Brevity ...

    Dealer Response

    Chun - We're happy to hear Neil and the team at Life Quality have been able to meet your expectations. Thank you for this great review. Best regar...


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    My service adviser, Mr. Neil G. rocks! He is the hallmark of great service and has a complete understanding of the ABC's of it. Accuracy, Brevity and Clarity. A real loud shout out to Neil G. and Nick G.'s team. I am always satisfied.. Every time! Whether it be scheduled maintenance, upgrades or repairs, a honest answer, a resolution and a fair price is always given. Life Quality, you have a customer for life! The ultimate driving machine's service center... Thank you. Chun Tom

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Chun - We're happy to hear Neil and the team at Life Quality have been able to meet your expectations. Thank you for this great review. Best regards, Kerry Bruno, Life Quality BMW, Client Care Representative


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  • 5 STAR SERVICE!
    June 9, 2017

    The hallmark of a great BMW service center. A honest answer and resolution to my BMW???s issue. I am always satisfied. 5 stars to Life Quality. 5...

    Life Quality BMW of Brooklyn

    Thank you for sharing your review! We're happy to hear that we were able to help. We appreciate your business, we hope to see you again! Just l...


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    The hallmark of a great BMW service center. A honest answer and resolution to my BMW???s issue. I am always satisfied. 5 stars to Life Quality. 5 Stars to the people who works at Life Quality. Their team are the superstars.

    Does recommend this dealer
    Came in for service or repair
    Life Quality BMW of Brooklyn

    Thank you for sharing your review! We're happy to hear that we were able to help. We appreciate your business, we hope to see you again! Just let us know if we can be of service in the future.


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  • What a rip off!
    May 19, 2017

    Herein lies the problems with my whole experience at this shop; The sheer ineptitude and arrogance of the service department is an embarrassment....

    Life Quality BMW of Brooklyn

    Jimmy, we have already addressed your concerns on your review from Yelp. We're here to help if you would like to discuss anything further. Please ...


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    Herein lies the problems with my whole experience at this shop; The sheer ineptitude and arrogance of the service department is an embarrassment. Their way of operation to gouge the owners and BMW is what gives dealership services the bad reputation. They charged fees for services not rendered and lied about it. The disrespect and disregard of the value of customers??? time, money and energy. Lesson learned, hope this helps you in anyway when decided where to take your BMW for service.

    Does not recommend this dealer
    Came in for service or repair
    Life Quality BMW of Brooklyn

    Jimmy, we have already addressed your concerns on your review from Yelp. We're here to help if you would like to discuss anything further. Please feel free to contact me if you have any questions I can answer. Best, Kerry Bruno Life Quality BMW Client Care (718)215-4230 kerry.bruno@lifequalitybmw.com


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  • So nice!
    May 9, 2017

    Georgio (I think was his name) drove me home via their shuttle service. Let me start by saying that this guy was no nice and genuine, he conversed...

    Life Quality BMW of Brooklyn

    Thank you for the review! We're glad that you felt welcome and respected at our dealership. Please don't hesitate to contact us if we can be of an...


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    Georgio (I think was his name) drove me home via their shuttle service. Let me start by saying that this guy was no nice and genuine, he conversed with me the whole ride home. There was no awkwardness whatsoever. He is also very patient and polite. I hope that Life Quality keeps him around, he's the type of person they need.

    Does recommend this dealer
    Came in for service or repair
    Life Quality BMW of Brooklyn

    Thank you for the review! We're glad that you felt welcome and respected at our dealership. Please don't hesitate to contact us if we can be of any further assistance.


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  • Excellent service
    May 4, 2017

    It's my second lease with Life Quality, and it was handled by the same salesman Alex Lazebnik. He did a great job for me again. I'm greatful to Al...

    Life Quality BMW of Brooklyn

    We are happy to have had your repeat business and given you a great experience each time! We will be certain to pass your appreciation on to Alex....


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    It's my second lease with Life Quality, and it was handled by the same salesman Alex Lazebnik. He did a great job for me again. I'm greatful to Alex for his impeccable service.

    Does recommend this dealer
    Life Quality BMW of Brooklyn

    We are happy to have had your repeat business and given you a great experience each time! We will be certain to pass your appreciation on to Alex. We want all customers to be so pleased with their time with us. Please think of us again for any of your future needs.


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  • I am happy to be with BMW
    May 3, 2017

    About 6 month ago I shared my impression of the experience of getting a new BMW X1 on the fields of this very useful website. It was really a plea...

    Life Quality BMW of Brooklyn

    Thank you so much for the kind review! We've loved having the opportunity to serve you. We appreciate your business and look forward to assisting ...


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    About 6 month ago I shared my impression of the experience of getting a new BMW X1 on the fields of this very useful website. It was really a pleasant one provided to me by Rory DeLouise and the manager Paul Toner. They did show themselves as the excellent representatives of Sales Department of Life Quality BMW. Today I would like to thank the other humble members of BMW family who does not sell the gorgeous cars but who makes them running flawlessly, who services them the way that does make a difference in our lives. It happens that my car started malfunctioning. Not being an expert in this field I called Life Quality BMW and described the problem. From the very first moments of my conversation with the service representative (I apologize that being nervous I did not catch his name) I felt that I am in the reliable hands of a specialist. He immediately diagnosed the possible causes of the problem, calmed me down and advised to come to the service facility as soon as I could. As it was always before at BMW I was met by very friendly people. This way we receive our relatives especially when they need our help, our empathy and support. I did not even notice how I found myself next to the service adviser who introduced himself as Robert. He patiently explained to me what could happen to the car, what we can expect in regards of its ???recovery???. Since this mishap occurred abruptly and I had my personal plans (as we all always do) I asked Robert about a loaner car. He honestly replied that the next one would be available in a week or so. I even did not have enough time to digest this very unpleasant news trying to re-plan in mind my business, considering all inconveniences of my predicament as he immediately added that if there would be some changes in the situation (somebody will cancel the appointment, one of the cars will be repaired faster than expected etc.) he reserves the loaner for me. We all know how difficult is to get the loaner and how badly we need it when we are ???deprived??? of our car. I thought Robert just was trying to calm me down by giving me the hope. But I was wrong. People at Life Quality BMW keep their word. Robert called as soon as the loaner car became available. My car was repaired exactly in time that was promised. I am not mentioning the things that we get used to and accepting them for granted: the car was washed, cleaned and set back to all the settings I preferred. It is not needless to mention that Robert???s boss Nick was not indifferent to the service provided by his associates. He display a great deal of concern and was extremely proud to learn that the client(myself) left pleased, satisfied and much happier than he drove in just a couple of days ago. These people - Robert Gilberto and Nicholas Giordano who work for Life Quality BMW services actually are working for us, making sure that we feel ourselves as the members of the Glorious BMW family. Anything could break but not everyone could make it feels almost unnoticeable, smoothly and efficiently giving his hand and his heart the way he would do it for his close relative, the way he would do it for himself. This attitude makes the name of BMW; these actions make us come back time and again to its dealerships. Thank you very much Robert, thank you Nick, thank you BMW for having such beautiful workers who make a difference in our lives.

    Does recommend this dealer
    Came in for service or repair
    Life Quality BMW of Brooklyn

    Thank you so much for the kind review! We've loved having the opportunity to serve you. We appreciate your business and look forward to assisting you again in the future. Please don't hesitate to contact us should you require any further assistance!


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  • Clean, Simple Service Experience
    April 22, 2017

    The service with Life Quality BMW was clean, simple, organized, and great experience. Communication prior to visit, during the time my car was hel...

    Life Quality BMW of Brooklyn

    Jennifer, we are grateful for the wonderful review! We pride ourselves on our excellent communication skills and professional service. We want all...


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    The service with Life Quality BMW was clean, simple, organized, and great experience. Communication prior to visit, during the time my car was held and upon pick up and return of the loaner vehicle was seamless. Wonderful experience and I would recommend them for purchase and service of your vehicle.

    Does recommend this dealer
    Came in for service or repair
    Life Quality BMW of Brooklyn

    Jennifer, we are grateful for the wonderful review! We pride ourselves on our excellent communication skills and professional service. We want all our customers to feel like their time with us is stress-free and pleasant. Thank you for your recommendation and please feel free to contact us anytime if you ever have any questions or concerns. Kerry Bruno, Life Quality BMW Client Care, (718)215-4230, kerry.bruno@lifequalitybmw.com


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  • Not so courteous
    April 22, 2017

    I purchased my X5 from Life Quality BMW of Brooklyn NY. From the beginning the overall experience was a nightmare, first they delivered a scratch...


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    I purchased my X5 from Life Quality BMW of Brooklyn NY. From the beginning the overall experience was a nightmare, first they delivered a scratched up brand new car that was dirty. Now the vehicle needed to be serviced,the technician discovered that transmission had an oil leak.My service advisor Chris informed Me that BMW had authorized a new transmission replacement.The service department furnished me with a X5 for a loaner however A couple of days later Chris called me and demanded that I return the loaner car. The initial reason he gave Me was that because the part was on back order they couldn't have Me driving their loaner car for so long, however they did offer me a rent a car that they would pay for. That was ok but when I told them I was going to be away for a week and couldn't return the vehicle until I return from My vacation they had someone call me (Maria) on a daily basis harassing me while I was on vacation demanding that I bring back their loaner immediately. Maria Now had offered Me a new reason for the urgency to return the loaner car. Now the new reason was that the X5 that they loaned Me was in fact sold and that they needed the car back so that it can be Delivered to its new owner, I thought that's interesting. In fact Life Quality BMW was so Adamant and insistent that they offered to send someone out to repossess the vehicle with their spare key. Again I promised to return the car which had I had installed my kids car seats in on Thursday as soon as I was back from my trip. It became clear that they just wanted the vehicle back not because it was sold but because they just didn't want to have it out for an extended period while the part to my vehicle was on order.Totally Understandable However there's no need to lie about it! And no need to harass and inconvenience your customers, After all This is BMW and this dealership and it's deceitful cost cutting methods should learn to respect its customers. After all of this it went from bad to worse as promised I returned the loaner as soon as I got back from my trip. When I showed up at the service department Chris had the car checked in and he sent out for the rental car company to come pick me up, I was brought to a Enteprise rental lot on 64th street in Brooklyn with a trailer office on the lot, then I was charged a deposit for the rental and realized that I didn't have my wallet so I had to return to the dealer service department, now Chris call me a cab to take me home, I collect my wallet and my wife drives me to Enteprise Rental to finish the rental agreement, the representative tells me that Life Quality will only pay for a compact sedan, I have two small children one of which is a special needs pediatric cancer patient. I need an SUV so I call Chris at Life Quality and ask if they could upgrade me to an SUV Chris then called Nick Giordano who said promptly denied To authorize a $12 addition to the daily rental rate for the SUV upgrade so cheesy I made my skin crawl. Talk about courtesy you ain't getting none from this Service Manager! Prior to this issue I even reached out to Nick Giordano and left a detailed voice message so that I can share with him my point of view and my experience with this matter, He didn't even bother to return My call again no courtesy there. It Looks like Life Quality BMW feels that because they have the only BMW dealership in Brooklyn it's their position that regardless of what some customers think they will just keep on rolling, so what if they have a few disgruntled customers that speak up! Overall Life Quality BMW is Not a place where privileged clientele will be treated with the high level of service that they deserve and are used to. No better than a back street user car dealer. I can assure you that I will never bring my business back there. G. Sica

    Does not recommend this dealer

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  • NO call backs
    April 7, 2017

    New 7 series dropped off at my home by nice kid without any knowledge of how car works. A sensor problem warning came on and he stated someone wou...


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    New 7 series dropped off at my home by nice kid without any knowledge of how car works. A sensor problem warning came on and he stated someone would call me the next day to go over car. No one called. I called dealership numerous time to ask to speak with sales manager. As per front desk he/she was never available. Leasing person contacted dealership for me. No call back. Called BMW of North America hopefully that will prompt a call back. To many good BMW dealerships to buy from here. Why was a car delivered with a warning light on?? They don't care is the answer!

    Does not recommend this dealer

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  • Worst experiences ever
    March 22, 2017

    Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to car...

    Life Quality BMW of Brooklyn

    Carmen, we regret to hear that we didn't meet your expectations. We did our best to get the vehicle you were interested in, but sometimes when it...


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    Stay away from Mike Ryan. Absolutely disappointed with Mike Ryan's service. In the beginning, he was playing with his phone and didn't seem to care about his sales. He never introduced himself. Prices he offered were great so I couldn't walk away even though he's extremely unprofessional. I had to call into the office the next day, describing his face to actually know his name because like I said, he never introduced himself. After about 2 weeks, I finally settled into a deal with him. The car that I wanted was sold over the weekends, ok that's fine. His response was, "Well, it's been two weeks since we starting speaking." But he was so unresponsive and didn't actually call us on his own. We have to call him and rush him to find out more information. Then, we settled on the next car that he promised that he will call us in a couple of hours to confirm he can trade with another dealer. We did not hear a word from him on that day, gave him 5 calls the next day, still no news. Third day came and we had to call him over and over to locate him to hear him say he will give us a refund ..... what? So so disappointed. Such a waste of time. I was so ready for my new ride. He's unreliable, unprofessional and unresponsive. Stay away from this salesman.

    Does not recommend this dealer
    Life Quality BMW of Brooklyn

    Carmen, we regret to hear that we didn't meet your expectations. We did our best to get the vehicle you were interested in, but sometimes when it comes to swaps it's hard to coordinate with the other dealer. We always want to provide our customers with prompt service and clear information, and we regret if that wasn't the case in your experience. We would appreciate a chance to make it up to you; please contact me so I can ensure that you receive the treatment you deserve. I'm sure we can find a vehicle that you will be delighted with! -Best, Ellen Marshall, Executive Assistant, Life Quality BMW, 718-215-4228, ellen.marshall@lifequalitybmw.com


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