[{"id":196512,"personPtyId":40172453,"firstName":"Erick","lastName":"Grabruck","titleText":"Client Advisor","shortBioText":"Erick has been with BMW since 2003 and resides in the Grosse Pointe Community with his family. When he is not here hard at work he enjoys spending time with his wife and 2 daughters, ages 6 and 3 years old. Erick has a degree from Michigan State University and is a very proud Spartan, closely following both the football and basketball programs. \r\n\r\nErick's passion for cars and performance is what first brought him to this business & his knowledge of BMW is sure to impress. Also, make sure to ask him about his personal BMW vehicle.","emailTxt":"Erick.Grabruck@edmotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":224,"imageUrl":"https://cdn-user.dealerrater.com/images/users/matthew.vazana/a866e3f1-ab81-4dba-93ed-79b4eabe3541.jpg","drDealerId":15743,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":244340,"personPtyId":40175400,"firstName":"Tonya","lastName":"Murray","titleText":"Client Advisor","shortBioText":"Tonya Murray joined the BMW of Rochester Hills team in December of 2014 with over 5 years previous automotive sales experience in addition to 17 years spent in real estate sales. Tonya was born & raised here in Metro Detroit & currently resides in Sterling Heights with her 2 dachshunds. Her belief is to treat people the way she would want to be treated when purchasing a car. She is not pushy and helps the customer to feel comfortable and educated when picking out the right vehicle for their needs. It should be fun to get a new car and that is always Tonya's goal!\r\n\r\nIn her spare time Tonya volunteers with the Make-A-Wish Foundation. She also enjoys writing comedy and you might see her performing stand up around town.","emailTxt":"tonya.murray@edmotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":146,"imageUrl":"https://cdn-user.dealerrater.com/images/37f6d5f8abe6.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1246406400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196514,"personPtyId":40172416,"firstName":"Frank","lastName":"Sands","titleText":"Client Advisor","shortBioText":"Frank joined our BMW team in 2009 and has been in retail automotive sales and management since 2002. Frank holds BMW certification as both a New & Pre-Owned Client Advisor and is one of our \"go-to\" product specialists when we have a challenging question. \r\n\r\nFrank is very active in his community church and has been on the church board for 8 years. Married to his first love for over 26 years with 2 beautiful children, his daughter attends Oakland University and his son is a Lance Corporal serving in the U.S. Marines. \r\n\r\nFrank is a dedicated Detroit Lions fan and still believes they will win the Super Bowl in his life time.","emailTxt":"Frank.Sandomierski@edmotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":137,"imageUrl":"https://cdn-user.dealerrater.com/images/users/matthew.vazana/efe71936-430b-4bd6-a476-7e986ed61d24.jpg","drDealerId":15743,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196511,"personPtyId":40172596,"firstName":"Richard","lastName":"Bell","titleText":"Client Advisor","shortBioText":"Richard brings to BMW of Rochester Hills over 24 years of experience in the automotive industry, with time spent in sales and management positions for Bentley, Lamborghini, Lincoln and Rolls-Royce.\r\n\r\nRichard is very passionate about vehicle performance and is a big part of the M culture here at BMW of Rochester Hills. As a Certified M-Car specialist, he excells in driving and track events so be sure to ask him about some of the events and memorable drives he has put together for past clients.\r\n\r\nRichard and his family reside in Sterling Heights with 2 daughters who attend college at Michigan State University. In his down time, Richard can be found shooting Sporting Clays or working on his pinball game collection. Richard also takes great pride in his pizza oven and can whip up one of the best pies in town.","emailTxt":"Richard.Bell@edmotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":113,"imageUrl":"https://cdn-user.dealerrater.com/images/users/matthew.vazana/9244fe60-43a1-4ed4-a1f0-30080410875a.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1354320000","industryStartDtUtc":"662688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196510,"firstName":"Eric","lastName":"Lang","titleText":"Pre-Owned Sales Manager","shortBioText":"Eric joined Bavarian BMW in 2006 originally at our Eastpointe location; he was promoted to the Shelby Twp. location after a few years where he currently holds the position of Pre-Owned Manager.\r\nEric has been recognized by BMW over the years with many awards, most recently with the BMW podium award given to the top dealership professionals in North America.\r\nEric and his wife have been married for 19 years, are blessed with four wonderful children and reside in the St. Clair area.\r\nHis favorite statement is \"I LOVE WHAT I DO\"","emailTxt":"Eric.Lang@edmotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/users/matthew.vazana/95b8e288-c5ff-4fb6-88b6-d5dcd748f584.jpg","drDealerId":15743,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":447588,"personPtyId":40208512,"firstName":"Kyle","lastName":"Fraser","titleText":"BMW GENIUS","shortBioText":"Kyle Fraser joined our team in August of 2017 as our BMW Genius. Kyle's roll here is to support our customers after the sale with all things technical relating to the features on the vehicles to ensure that all questions get answered. Schedule an appointment with Kyle and he is sure to impress.\r\n\r\nKyle was born and raised in Metamora, MI where he found an early passion for performance automobiles. Kyle's hobbies include Hockey, Golf and Motorsports.","emailTxt":"Kyle.Fraser@EDMotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/69846f1d13cc.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":465992,"personPtyId":40194516,"firstName":"Jim","lastName":"Pierce","titleText":"N/C Sales Manager","shortBioText":"Jim Pierce joined our Sales Management team in August of 2017 with 29 years of automotive retail experience, the last 13 with the BMW brand.\r\n\r\nJim grew up in St. Clair Shores and now resides in Macomb Twp with his wife of 30 years, Nicola. Jim and Nicola have two daughters, recent graduates of Oakland University and Macomb Community College.\r\n\r\nActive in a number of outdoor pursuits, Jim has completed several half marathons with his daughters over the years and has competed in the Tough Mudder race.","emailTxt":"Jim.Pierce@EDMotorgroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/aaedb7a167a4.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"567993600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196623,"personPtyId":40172675,"firstName":"Jeff","lastName":"Pegg","titleText":"Service Director","shortBioText":"Jeff Pegg joined our Team in 2010 and has a total of 17 years as a Certified Service Advisor. Having originally earned an engineering degree at Central Michigan, Jeff has now found his passion as a people person here in our Service operation.\r\n\r\nWhen not at work you will find Jeff on the Mountain Bike trails of Stoney Creek or out on one of his motorcycles. Jeff is also an avid Professional Soccer (Football) fan of the Barclays Premier League and actively roots on his team the Stoke City Potters.","emailTxt":"Jeff.Pegg@edmotorgroup.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/users/matthew.vazana/6eb1688c-7966-4566-a42a-094b09f1d240.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1262304000","industryStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":461991,"personPtyId":40193931,"firstName":"Dominic","lastName":"Deramo","titleText":"Client Advisor","shortBioText":"Dominic was born and raised in the Metro Detroit area, attending high school locally at Utica High. Having grown up in an automobile family, Dominic quickly developed a passion for the automobile industry and racing. While attending Macomb Community College in the pursuit of a Finance degree, he decided to transition his efforts and energy to Retail Automobile Sales and follow his true passion.\r\n\r\nAfter 5 years of gaining valuable sales experience with other brands, Dominic joined the Eitel Dahm Motor Group in November of 2017 as a Client Advisor for BMW of Rochester Hills. We welcome Dominic\u001as understanding of customer first service and passion for BMW\u001as performance M brand. \r\n\r\nWhen Dominic is not on the job, he is either with his extended Italian family, traveling the country, or is out on the motorcycle track racing one of his sport bikes.","emailTxt":"dominic.deramo@edmotorgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/fa314bffe03e.jpg","drDealerId":15743,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"}]

BMW of Rochester Hills

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

BMW of Rochester Hills Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2006

Visit BMW of Rochester Hills for a New BMW, or Used Car in Shelby

...


At BMW of Rochester Hills we take pride in everything we do. We offer new BMW models and used cars to the Shelby area and have the staff in all departments to expertly serve our Shelby, Detroit, Macomb County, Oakland County, and Wayne County friends. Specifically specializing in Shelby Township, Sterling Heights, Rochester, Grosse Pointe, Bloomfield Hills, Birmingham. We want to be your choice for all BMW services in Michigan and will do what it takes to keep you 100% satisfied.

"Service is our Priority, Not just a necessity. The Eitel Dahm Difference"

Reviews

4.9 out of 5 4.9
1273 lifetime reviews. Includes reviews of BMW of Rochester Hills from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 30, 2018

    Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking for... an update or have to worry about what???s going on. Ilya always communicates and is on top of any issue. He also has worked with a 3rd party on my behalf and I didn???t have to repeat a single thing to the 3rd party. I won???t have anyone else handle my service needs. Thank you for all of your help. I appreciate the piece of mind you give.

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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 10, 2018

    This was a great experience overall from start to finish. I scheduled an appointment and was able to drop my vehicle off the evening prior and pick up... my loaner vehicle. This was extremely helpful. Afterwards once my service was started. (3 recalls, a valve cover gasket and a diagnostic on a heat issue.) I was kept informed of my entire service process. I was updated as the repairs were completed and resolved. I would highly recommend this dealership and highly recommend their service staff to anyone that is looking for an inviting, easy and satisfying experience. Thank you Jeff for your integrity and expert knowledge. X6 is running great and better than ever.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeff Pegg

    Service Director

    (4.2) 25 reviews

  • February 20, 2015

    Mr. Paris was very patient with me as far going over the vehicle he always contacted me by phone or email every step of the way of purchasing my vehicle.... He did not Pressure me at any time. I had many questions many calls and many emails and he was always professional and would just address my concerns. On a scale 1-10 Brad was a 10 and above.

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    Shopped for a new car
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  • 5.0 out of 5
    November 7, 2018

    We needed to replace a vehicle on short notice, and wanted to do so before we left on vacation. David Ugorowski helped us make the purchase happen quickly... so we could get on the road. Thanks!

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    Shopped for a used car
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  • 5.0 out of 5
    November 6, 2018

    At BMW I received the best service and experienced when looking for a car. Tonya Murray was my client advisor and she was amazing! She explained everything... in detail, she provided a very good follow up and she also got a very good deal for me! I will definitively recommend this dealership and Tonya!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tonya Murray

    Client Advisor

    (5.0) 146 reviews

  • 5.0 out of 5
    October 27, 2018

    Tonya is someone I hope to be buying cars from for years to come. She is very experienced and knew just what I wanted and gave me the best price!

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    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tonya Murray

    Client Advisor

    (5.0) 146 reviews

  • 5.0 out of 5
    October 19, 2018

    I really appreciated when the Manager came out to help when his salesmen were busy. Even though it was late, they had no problem letting me test drive... a second car. And they never pressured me into buying a car. One of the most pleasant car buying experiences that I ever had. Thanks David

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    Shopped for a used car
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2018

    This is my second BMW and the second time Tonya has been my salesperson at BMW of Rochester Hills. She is very easy to work with, answers all of my questions,... and responds quickly to my numerous emails. I'm grateful that she is my point of contact when I have any questions or concerns. Thanks again!

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    Shopped for a new car
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    Worked with:
    Tonya Murray

    Client Advisor

    (5.0) 146 reviews

  • 5.0 out of 5
    September 29, 2018

    BMW of Rochester Hills is HANDS DOWN the best dealership in Southeastern Michigan. Absolutely everyone from Sales, to Service, to Finance, to Management... is a pleasure! I was so pleased with my first experience with salesperson Tonya Murray, that I recently returned to her for another purchase! Tonya is everything you could want from a salesperson, she is trustworthy, knowledgeable, thorough, patient, and courteous. .I live closer to at least 2 other BMW dealerships, and I still choose to give my business to Tonya and all the great people at BMW of Rochester Hills because they are so fantastic!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tonya Murray

    Client Advisor

    (5.0) 146 reviews

    Jim Pierce

    N/C Sales Manager

    (5.0) 9 reviews

  • 5.0 out of 5
    September 13, 2018

    I leased my first BMW in 2015 and it was a great experience. Tonya was my salesperson and she greatly exceeded all my expectations. She was so helpful... and answered all of my questions. I am happy to say I just signed my second lease and I couldn't have done it without her. She is very thorough and knows exactly what the customer is looking for. Highly recommend Tonya and the dealership, very professional and very friendly.

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    Shopped for a new car
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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tonya Murray

    Client Advisor

    (5.0) 146 reviews

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