Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.4
25 lifetime reviews.
  • Great service.

    We've been dealing with an issue since September with another Lexus dealership. We were prepared to trade in the car for something else. They woul...


    Show Full Review

    We've been dealing with an issue since September with another Lexus dealership. We were prepared to trade in the car for something else. They would only tell us that is the way it is and nothing can be done. Lexus of Melbourne knew exactly what the problem was and fixed in one day. Thank you Brian for listening our concerns and making it happen.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service with a smile

    First of all the salesman, Patrick, was a great guy and even delivered my spare set of keys to my office. Secondly, the manager, Sean, was also ve...


    Show Full Review

    First of all the salesman, Patrick, was a great guy and even delivered my spare set of keys to my office. Secondly, the manager, Sean, was also very helpful. We got the car we wanted on the terms we wanted. Now, the rest of the story: barely a week after having my car, my wife noticed a scratch on the driver's side rear door. I freaked. I called Patrick and he said, "Bring it up we'll take a look at it." When I got there I walked in and asked for Patrick, another manager I had not met said, "Scratch?" And I told him, yes, that's me. He told me to have a seat and he'd have a guy in the shop take a look. 5 minutes later the car is pulled back in front of the dealership and the scratch? Completely gone!!! Awesome job, guys, and thank you!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service with a smile

    First of all the salesman, Patrick, was a great guy and even delivered my spare set of keys to my office. Secondly, the manager, Sean, was also ve...


    Show Full Review

    First of all the salesman, Patrick, was a great guy and even delivered my spare set of keys to my office. Secondly, the manager, Sean, was also very helpful. We got the car we wanted on the terms we wanted. Now, the rest of the story: barely a week after having my car, my wife noticed a scratch on the driver's side rear door. I freaked. I called Patrick and he said, "Bring it up we'll take a look at it." When I got there I walked in and asked for Patrick, another manager I had not met said, "Scratch?" And I told him, yes, that's me. He told me to have a seat and he'd have a guy in the shop take a look. 5 minutes later the car is pulled back in front of the dealership and the scratch? Completely gone!!! Awesome job, guys, and thank you!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Air bag recall.

    Mr Duane Labeur was our service advisor.5/9/17. We were there for a air bag recall. They could not have been nicer. Also was out and hour and a ha...


    Show Full Review

    Mr Duane Labeur was our service advisor.5/9/17. We were there for a air bag recall. They could not have been nicer. Also was out and hour and a half faster than what they said. They went way above what you get most of the time from a dealer. Wish they were closer to me for normal service but we are about 60 miles from them.When we do buy another car we will consider them even if it is and hours drive from me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent salesperson, Nicole DeVos!

    We had a good experience with Nicole DeVos, of Lexus of Melbourne. She is patient and very knowledgeable. You will be happy you asked for her, a...


    Show Full Review

    We had a good experience with Nicole DeVos, of Lexus of Melbourne. She is patient and very knowledgeable. You will be happy you asked for her, as she will make your experience of buying a car much smoother. Very nice dealership - lots of cars, bright and clean.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Fantastic experience!!!!

    I had to purchase my first automobile in over 4 years after coming off a company car lease. This entire experience went flawlessly and was very en...

    Dealer Response

    Thank you for taking the time to share your wonderful experience. Ben Glover, Donny Panasis, Jim and Brian are all great men who go above and beyo...


    Show Full Review

    I had to purchase my first automobile in over 4 years after coming off a company car lease. This entire experience went flawlessly and was very enjoyable. From the Salesman, Ben Glover to the Finance Director Donny Panasis they paid great attention to detail and the communication was outstanding. Jim and Brian in Service are straight shooters and know these vehicles inside and out. This facility is gorgeous and the entire staff is friendly, knowledgeable and eager to assist. It's no frills, no gimmicks, just genuine, caring people at this store. Great job from the top down, very happy with my overall purchasing experience. And yes, I drove 150 miles south to pick up my car. Well worth the drive!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your wonderful experience. Ben Glover, Donny Panasis, Jim and Brian are all great men who go above and beyond to provided their customers with outstanding customer service. We're very happy to hear they provided you with a flawless and excellent purchase. They will be very happy to hear your kind words. Thank you for your business, we appreciate the drive you took down to our dealership and we look forward to seeing you again in the future.


    Hide Full Review
  • Don't even bother

    Bought a car after I was in an accident. Wasn't very happy with the car and after a week my salesperson Keith called to ask if I was happy and if ...


    Show Full Review

    Bought a car after I was in an accident. Wasn't very happy with the car and after a week my salesperson Keith called to ask if I was happy and if I would rate him a "10" for his service, it would help with his commission. I told him no, that I was very unhappy with my purchase, he told me his finance manager Sean agreed to cancel my first agreement and to come in to the dealership, they had another car to meet my needs, well, after 2 !/2 hours later I left with the original car, Sean said he couldn't cancel the first agreement, guess I kept them busy on a Saturday afternoon, I know now that what they say about car salespersons are true. Keith, look for 0 to 1 on your survey.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Excellent Sales, Service and Customer Care

    Recently purchased yet another ES300H. Happy with my 2013 and impressed with the 2016 even more. Rob LaMarr our salesperson was fair, honest and g...

    Dealer Response

    Congrats on your new 2016 ES300H! We're pleased to hear Rob LaMarr provided you wit a great car buying experience. Rob and Jamie will be pleased t...


    Show Full Review

    Recently purchased yet another ES300H. Happy with my 2013 and impressed with the 2016 even more. Rob LaMarr our salesperson was fair, honest and gave us a good deal. Our dealings over the years with Jamie in the service center have exceeded all expectations. We are treated like VALUED customers every visit.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congrats on your new 2016 ES300H! We're pleased to hear Rob LaMarr provided you wit a great car buying experience. Rob and Jamie will be pleased to hear your kind words. Thank you for your business and we hope to see you again in the future.


    Hide Full Review
  • Excellent!!!!

    Everyone was so helpful! They really cared and followed up on the car. Thank you all at Lexus of Melbourne! I love my car!


    Show Full Review

    Everyone was so helpful! They really cared and followed up on the car. Thank you all at Lexus of Melbourne! I love my car!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Sales rocks, follow-up service not so much......

    The purchasing process was great and I love my car but the follow-up service is horrible. The people in that department are cold, bored and act li...


    Show Full Review

    The purchasing process was great and I love my car but the follow-up service is horrible. The people in that department are cold, bored and act like they are doing you an enormous favor by doing what they are suppose to do. I will get my free 10,000-mile follow-up then take my car elsewhere for service. Enormous letdown!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

    Hide Full Review