Tom Bush BMW of Orange Park

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 8, 2019

    Had an emergent service issue. Called Tom Bush monday and was told to bring my vehicle in as soon as i can. I appreciate the prompt attention had a diagnostic... by the end of the day and ny vehicle service began that next day. The service agent was polite and professional, answering my questions and addressed my concerns. I knew my car was in good hands, especially after calling around to other mechanics. The price was what to be expected. I would definitely recommend Tom Bush of Orange Park and their service team. Service Advisor: Tommy

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2019

    I enjoy taking my car for service, fast friendly service is always great at Tom Bush. Reliable and always on time. I highly recommend them

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 24, 2016

    After a long search, I recently purchased a CPO 640i from this dealer. Since I live in the Atlanta area the details for the trade-in and sale of the new... car had to be worked out via texts and emails. My contact at the dealer was Jorge G. who took the extra step to record high-resolution video of the car and post it on YouTube allowing me to really look the car over before driving to JAX. Once there, they gave me the max trade in for my car and I was headed back to ATL in my 640 in < 2hrs. Without question the most positive car buying experience ever!! Kudos to Jorge G. and the team at Tom Bush BMW

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Rick on your new BMW! Thank you for your long-distanced business and for sharing your purchase experience from Jorge with us. Let us k...now if there is anything else we can do for you. Please drive safe so we don't see you at Tom Bush Collision Center and remember, #ItCanWait. ~Brian Bush

  • 2.0 out of 5
    February 23, 2019

    On November 16, 2018, I ordered a 2019 X3 XDR30I for my wife for Christmas. I paid $60K cash in round numbers. The car was delivered on November 29,... quick we thought for a specially ordered BMW--too quick it seems. On the way home from the dealer, my wife called in a panic to say that the tire pressure monitor malfunction light had illuminated. I told her not to worry and when she arrived home, I checked the tires and attempted to reset the tire pressure monitor. As it turned out the TPM was in fact faulty. After a more than a week of repeated unanswered calls to the sales manager and repeated denials that there was a problem, followed by lame and inappropriately personal excuses from the salesman, on December 7, an always reliable contact in the service department agreed to pick up the car and deliver a loaner. The dealer confirmed that the TPM was faulty. The car was returned 11 days later, during which time we received only one update prompted by my inquiry for a status report. Mileage in was 346. Our new car was returned with 550 on the odometer. Today, I took the car to be washed and for the first time retracted the moon roof shade to inspect the glass. I found hand prints and what appeared to be suction cup marks left from manufacture, marks that should have been removed when the car was detailed for delivery. This is my 9th new BMW. The first eight experiences were memorably outstanding. For all our trouble with this delivery, we have received no calls of explanation or apology from the dealer or from BMW. We don't know what to expect next, but watch this space.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 22, 2019

    Came in for my first service on a Saturday morning and I was treated like a King. The service was great, the facility was excellent and the people were... extremely helpful and worked hard to make my experience a pleasure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2018

    My service advisor, Arsen, was very professional, courteous & friendly. Because it was a warranty issue, I thought I would recieve poor service, but it... was just the opposite.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2018

    I had to purchase a new vehicle in a hurry as mine was a total loss in a recent wreck. I was extremely stressed about the buying process, the time, the... hassle etc. I had the extreme pleasure of working with Crystal Cagle as my sales representative who put me at ease and provided me with some of the best customer service I’ve ever experienced . She was so accommodating, sweet, informative and helpful I was blown away by the level of customer service she and the whole team at Tom Bush BMW provided me with today. Crystal and Tom Bush will definitely be getting all of my business going forward . This was sincerely the absolute easiest and most pleasant car buying experience I’ve ever had!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 3, 2017

    Jorge @ Tom Bush BMW in Jacksonville is Great! Customer service is amazing and we will definitely be repeat buyers!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Mr. Lucas on your new BMW! Thank you for your business and for sharing your purchase experience with Jorge. We look forward to maintai...ning your BMW in the future. Let us know if there is anything else we can do for you. Please drive safe so we don't see you at Tom Bush Collision Center and remember, #ItCanWait. ~Brian Bush

  • 5.0 out of 5
    April 24, 2017

    My purchase of a used Acura TLX from the used car dept team was enjoyable. Salesman Steve Garcia is your " go to " man. He makes your car buying experience... a pleasure . Thank you Steve.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Ron on your new Acura! Thank you for your business and for sharing your purchase experience with Steve. We look forward to maintaining... your vehicle in the future. Let us know if there is anything else we can do for you. Please drive safe so we don't see you at Tom Bush Collision Center and remember, #ItCanWait. ~Brian Bush

  • 5.0 out of 5
    March 6, 2017

    I have purchased many cars (over 2 dozen) from many different dealers and have never had an experience anywhere close to the one I experienced at Tom Bush... BMW Orange Park, FL. Jim Mitchell was our salesman and he was over the top helpful and courteous. He was upfront and told me from the beginning what I would be able to purchase and trade for. There was no haggling needed. The transaction was very quick and easy. He took the time to go through all the details of the car and answered all questions thoroughly. I felt so comfortable and a part of the BMW family. This may seem like the way things are supposed to be and no big deal but lets be honest, very rarely do we have a good total buying experience. Jim not only sold me a BMW today. He sold me my dream car (M3) and made it fun and memorable. Thank you Jim and the entire Tom Bush team for making a dream come true. Highly recommend anyone looking for the same experience to head straight to Tom Bush and ask for Jim Mitchel to make your dream car a reality.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations Larry on your new BMW! Thank you for your business and for sharing your purchase experience with Jim. We look forward to maintaining y...our vehicle in the future. Let us know if there is anything else we can do for you. Please drive safe so we don't see you at Tom Bush Collision Center and remember, #ItCanWait. ~Brian Bush

View More Reviews