Wesley Chapel Toyota

Reviews

4.9 out of 5 4.9
837 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 14, 2018

    Great service great cars love this place would definitely recommend awesome customer service and experience I would definitely come again when it’s... time... love love love it

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    Shopped for a new car
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  • 5.0 out of 5
    October 14, 2018

    Caroline did an excellent job in getting my car serviced. She scheduled it and was prompt in letting me know if there were any serious issues.

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    Does recommend this dealer
    Came in for service or repair
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  • June 12, 2016

    After my long career in sales I know a thing or two about how to help people. Andy and his associates know exactly how to accomplish that. Service is remembered... long after the price sticker is removed. I purchased a new 2016 Toyota Avalon Limited and absolutely love it.

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    Shopped for a new car
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  • 1.0 out of 5
    October 13, 2018

    I took my car in for my 20000 mile service and I was told my car would be ready in an hour to hour and 15minutes. Well my car wasn't ready for 2... hours. Then once my car was drove around from the service bay, guy named Christopher was driving my car so fast that he halfway stopped my car between me speed bino and the red poles in the service area. I went back and told Caroline about it and she kind of brushed me off. Then my car tire pressure was filled incorrectly. I had to turn around and bring my car back to the dealership. Bill the service manager was rude as heck as well when I spoke to him about what happened. I feel like everytime I bring my cat to get serviced lately the service has been horrible.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2018

    Great dealership would recommend to anyone buying or having repairs very knowledgeable, courtesy very clean dealership go there for all my repairs or concerns... about my car car

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2018

    Jon in service is the true definition of customer service! From start to finish- if you dislike taking your car in for service- Wesley Chapel Toyota... will change your opinion. Thanks all! Mike H.

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    Came in for service or repair
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  • 1.0 out of 5
    October 11, 2018

    I have been getting my car serviced near for past 3 years and I will never come back to get my car serviced here. I got a new service representative and... was not friendly at all. I’ll take my $ somewhere else

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 9, 2018

    The team went above and beyond to help me. My salesman Marek was awesome about making sure everything that was important to me was important to him.

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    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    September 30, 2018

    Buying process went well other than the fact that we came in for the 0% financing and it was actually cheaper to purchase the car with the "internet... price." I found this out when searching the website while I was at the dealership, no one said this to us prior to seeing the price sheet. We have called 6 times for a paperwork issue and it has not been resolved a month later.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 23, 2018

    We should start by noting that this is at least the seventh Toyota purchased by our family among three different states and in two countries. We were helped... first on the phone by Kelley who was very pleasant to deal with, and took our offer to the manager. Joe greeted us and finished the deal. The finance manager was also very kind and not too pushy. We received what we feel is a fair deal, and would certainly recommend this dealership!

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    Shopped for a new car
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