BMW Cleveland

I have been a loyal customer of BMW Cleveland for almost thirty years. all of my experiences with the service and sales staff has been excellent. I have purchased my last two cars through Joe Chern and I am very pleased with the experience Joe was very knowable and accommodating in helping with my purchase.

I saw Matt during my visit at the service center. He was very effective and proficient in performing his job. I highly recommend service from BMW Cleveland because of Matt!

Excellent! I came in to pick up my leased vehicle. It was a very smooth process. Everyone is nice and welcoming. Overall higly recommend BMW clevland!

I I was told upon walking into the waiting area that there was one other person in front of me and I would be called next. A total of 3 people were called, while I continued to sit. I do not want to be considered insignificant when I enter that business space. I want to see a fair and professional dynamic in place whenever I take the time to come back to this facility. I am not happy that I must definitively say yes or no about whether or not I would recommend the service center

Loved working with Steve and Josh. Great team Bought an X1 and liked it so much we bought a second! Fair and painless buying experience.

I have purchased 16 automobiles from this dealership personally, I have also made numerous referrals. This is the only place in my hometown where I will buy a car!

Pleasant, friendly atmosphere, Danielle Hope always gives exceptional service with a smile. She keeps you informed on the progress of your vehicle while waiting. Satisfied customer.

Purchased my third BMW was Cleveland BMW, and all three with Jeff Allen. Jeff has never pushed me to make a decision, and had spent much time with me explaining options and differences among models, and arranging cars for me to test drive, sometimes even for a weekend. This purchasing "dance" sometimes goes on for a few months, and Jeff is always patient. Jeff always seems to pay more attention to matching me with the right car for me, and not about selling a car. We then talk about price after the selection process is completed, and I always felt I receive a fair deal if not better then fair. To me, Jeff is the primary reason I keep coming back to Cleveland BMW. Hussain and Bobby have always been very helpful and are very knowledgeable about the technology features of my 2019 330i. Matt Newman has always been very receptive to my service issues, and covers nicely for BMW even when the company cannot find a resolution to an issues I had with the new 330i. I was not impressed with the handling of paper work after the deal, which was done by someone other than Jeff.

Winter tire swap. On Thursday determined new snows needed. Tires not available & given Friday 11:30a appt. Tires did not arrive until afternoon. Was not told of the delay until 3:00p. Was at dealership until 4:30p. 5 hours for tire/wheel exchange! Was offered loaner but declined since this should have been a 2 hour job. Major problems @ BMW CLE: communication between Service Dept & Advisor, Advisor & customer, appreciation of the value of customer time. I have nearly 20-year relationship with dealership and have always been completely satisfied with sales & Jeff Allen’s service. While I may return for vehicle purchase, I will no longer use maintenance services. There has been a decline in customer services for some time and there is greater dealer competition for now in CLE.

Great experience great people great deal and awesome deal vehicle and quality I would recommend this dealership to family and friends you guys are amazing