As a new car buyer it can be an intimidating process to get financed, find a car, and walk through the process. Tommy was patient and understanding with... me and even walked me through the process of buying a car so I'd be better equipped to do so in the future (pro tip: get financing before you walk onto the lot). He cares about his customers and it shows in every step of the experience.
I purchased a Mazda Miata last December. Over time, I have come to realize that I was told some untruths about the car I purchased. At this point, I... find it necessary to re-rate Strawberry Motors to correct my first impression. The first issue I noticed was that the dealer advertised and sold ths car as the higher level touring model when in fact is is a lower value sport. I discovered this right away from the previous owner paperwork that the dealer left in the car - and this is a dealer who specializes in miatas. At time of purchase, I was told, without asking, that the dealership travelled to Mississippi to pick out my car personally from the owner. I now know from a carfax report that this was not true. I also was told that the dealer installed the new canvas convertible top himself after purchasing the car and he preferred canvas....not true. Dealer says he upgraded the stereo to a non-factory USB/Bluetooth model...maybe, maybe not...noticed after purchase that the steering wheel controls for the radio are not hooked up. The canvas roof is installed incorrectly and will take $1500 to replace as it can not be re-installed correctly. Called dealer when I had an issue with a clip breaking and that is when he told me that he did not put the new top on. Headlights fogged up within 4 months of owning the car - called dealer and he said that he polishes then every 6 weeks. This was not told at time of purchase as a routine maintenance need. I've had the lenses polished by my mechanic. This car has had 1 accident which I was not aware of and the dealer purchased the car here locally from auction. I just want other purchasers from this dealership to pay closer attention than I did and purchase the carfax so you know the true history of your car so that you can make the right deal. Otherwise the car is a strong performer and I've only had to give the air conditioning some attention so far. I am needing to sell this car and I am going to loose about $4K in less than a year's time due to these facts.
The only way buying my car from Strawberry Road could have been more enjoyable would be if Tommy had thrown in a free puppy. I was referred to the dealership... by co-worker, and I immediately fell for a Scion Xb Wagon on the website. After talking to Tommy on the phone, I knew I would feel comfortable working with him. When I arrived at the dealership, Tommy let me take out the Scion and another small crossover for comparison. We sat on the porch and chatted for a little while, then I went to the gas station on the corner to have a Coke and weigh the merits of the two cars. The Scion won, and Tommy gave me the purchase paperwork to take to my credit union. This was late on a Saturday afternoon. On Monday morning, I picked up my car, signed the final paperwork, and was on my way. Wherever you're driving from - Houston, Sugar Land, the planet Mars - the drive is definitely worth it. Depending on what you're looking for, you might need to be open to a slightly older, slightly higher-mileage pre-owned car, but rest assured these have been cherry-picked by Tommy for quality.
Kate, it was such a pleasure having you for a customer and we appreciate the kind words. The free puppy idea might work except I would want to keep th...em all for myself!
Tommy was awesome when we bought our jeep! We live in Illinois and had it shipped to us. He was so honest and so easy to work with! We will definitely... recommend him to anyone looking for a quality used jeep, car or truck. You definitely have made my husband VERY happy with his purchase! Thanks so much for being a stand up guy. Alan & Denise Kincart
I searched nationwide for a particular make, model and year of a vehicle and found a great deal at Strawberry Road Auto Sales. Tommy was honest, professional... and knowledgeable about the vehicle I was interested in. After speaking with him via phone during the week we drove from Buda ( outside of Austin) to Pasadena to buy the vehicle and enjoyed visiting with Tommy while we were at his dealership. Thank you Strawberry Road Auto Sales for such a pain free car buying experience!!
Wow! Thanks for all the kind words. We do try very hard to make our customers happy and provide good vehicles. Of course, the Toyota Tacoma makes our ...job easy! Thanks, Tommy
I was looking for a retirement/weekend car when I ran across these guys. They had a couple of things that I was interested in. Unfortunately they were... located about thirty five miles from my house, and I hate Houston trafific. I eventually made the trip and was very glad that I did. All of their cars were as nice as they pictured and described. I drove about four of them and finally settled on a 06 Miata. The guys were nice, very knowledgable, and easy to deal with. Botton line, they were true professionals through out the whole process. The car, an absolute blast, it makes me feel young again.
The Miata has a way of putting a spring in your step! Cool cars to drive. Thanks for the review. Tommy
We were very satisfied with the whole experience at this dealership. They obviously care about the cars they offer for sale and have checked them out... fully so there are no surprises. I will defintely go back when I need another car without any hesitation. The over and above service is refreshing and something you don't see often anywhere any longer.
All the staff here at Strawberry Road Auto Sales appreciate the Kind words. I am glad your buying experience was all you hoped it would be. Thanks, T...ommy
After taking my Toyota for a swim, I searched online for a replacement and came across a vehicle I was interested in at Strawberry Road Auto. When I called... them up, Tommy spent nearly a half-hour on the phone with me and gave me some solid advice on everything I needed to know to finance a new car. Though I was originally interested in a Volkswagen on their lot, after speaking with me for a while Tommy recommended I take a look at a Volvo they had as well. I was so impressed with the customer service that I drove four hours from Baton Rouge to take a look at the two cars, and I ended up buying the Volvo. They even let me take it to the Volvo dealership in town for a full inspection before I bought it. I've had the car for about a month now, and I absolutely love it. I even called Tommy back to get some maintenance records to know when it'd need an oil change and he had them for me in no time at all.
Thank you for the nice review. It is appreciated. You got a cool car. Thanks, Tommy
We just recently bought a car here and we are extremely satisfied. Not only were they great with us but our family and all the questions we had. I would... highly recommend this dealership to anyone especially for first time buyers.
I am sorry I have taken so long to respond to your kind review. I somehow missed it when you posted it. Thanks again, Tommy
My wife and I found a nice car on the internet at Strawberry Road Auto Sales. We drove a long ways to check it out, and it was worth the drive. But our... situation sort of changed when we were through test driving the car we went to check out. The owner, Tom, mentioned that they had several like new other SUV's on the lot also...well, we looked at another one, a very nice clean Honda CRV,took it for a test drive as well. We liked it so much we bought it. Very pleased with the car. Strawberry Road Auto Sales detailed it like new, had our paperwork ready, treated us like humans instead of just another buyer like most car lots, and wrapped it all up with a good ol' fashioned firm handshake, a smile, and a big thank you. We're very happy we found this dealership, and we will be back in the future I'm sure. Oh yeah, and these folks had the best selection of very clean Jeep Wranglers I've seen. We already own a Jeep or we probably would have purchased two vehicles from them! Give these folks a chance to make you happy before going to another dealer.
Thanks Jeep Lover! You are truly a man of honor and I appreciate your kind words. Thanks for your service to our country. Enjoy your neat Honda CR-V