Mitchell Volvo Cars of the Litchfield Hills

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Reviews

Average Ratings

4.9
Average based on 33 reviews.
  • Great Dealer

    I have purchased multiple Volvo's and had them all serviced at Mitchell Volvo of both Simsbury & Torrington, CT. Mitchell is a "World Class" organ...

    Dealer Response

    We truly appreciate the time taken to share your experiences, Lonnie, but moreover for your loyal patronage to us and to Volvo. We certainly look ...


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    I have purchased multiple Volvo's and had them all serviced at Mitchell Volvo of both Simsbury & Torrington, CT. Mitchell is a "World Class" organization provided both great service and sales. The service department has a skill set second to none while providing friendly yet professional customer service. The sales department is very knowledgeable about all Volvo's, financing packages, while providing a friendly environment to shop for your new or pre-owned Volvo. Both Brandon & Jeff make the purchase seamless while Steve spends time discussing the service needs of my Volvo. Lonnie Gross

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We truly appreciate the time taken to share your experiences, Lonnie, but moreover for your loyal patronage to us and to Volvo. We certainly look forward to decades of continued relationship, and mutual love of the Volvo brand!


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  • Great Sales and Service!

    We purchased our current Volvo S80 from Mitchell. It is our third Volvo, this is the best dealer we have done business with. Service is exception...


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    We purchased our current Volvo S80 from Mitchell. It is our third Volvo, this is the best dealer we have done business with. Service is exceptional, they always go out of their way to make the process easy for a busy customer. A #10 all around!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Best service ever

    I have had my 2011 C30 R Design services by Mitchell Volvo of Litchfield Hills for more than three years. Steve, the service manager has provided ...

    Dealer Response

    Thank you for sharing your experiences with us! Steve is the "unsung hero" in our service department, and we wholeheartedly agree with praising hi...


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    I have had my 2011 C30 R Design services by Mitchell Volvo of Litchfield Hills for more than three years. Steve, the service manager has provided excellent advice and his team the highest level of service and consideration I have ever experienced at a car dealer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your experiences with us! Steve is the "unsung hero" in our service department, and we wholeheartedly agree with praising his professionalism.


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  • Wonderful experience

    Great hometown dealer !!!!!! Bill was wonderful and helped us start to finish. The new Xc90 is exceptional and the service department is always to...

    Dealer Response

    Thank you for entrusting us to help find your newest SUV, James. We're always "down the hill" if and when you need us!


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    Great hometown dealer !!!!!! Bill was wonderful and helped us start to finish. The new Xc90 is exceptional and the service department is always top notch. Highly recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for entrusting us to help find your newest SUV, James. We're always "down the hill" if and when you need us!


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  • On time and under the estimate!

    I always trust that although a few dollars more than an independent garage, my Volvo repair will be ready when promised. If the repair appears on ...

    Dealer Response

    All excellent points to note, and we're thrilled that we were able to mark off each and every one for you, Father. Drive safely!


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    I always trust that although a few dollars more than an independent garage, my Volvo repair will be ready when promised. If the repair appears on the invoice, it got done to the car. Further, the service manager will give me options. And it's right the first time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    All excellent points to note, and we're thrilled that we were able to mark off each and every one for you, Father. Drive safely!


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  • Friendly, great service

    Was able to get an appointment on short notice. In addition I was provided with a 2015! loaner car so I could do errands while my vehicle was bein...

    Dealer Response

    We're so pleased to hear that Steve and the team took such good care of you -- and your Volvo -- no matter how short notice that might have given ...


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    Was able to get an appointment on short notice. In addition I was provided with a 2015! loaner car so I could do errands while my vehicle was being serviced. Steve in customer service was very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're so pleased to hear that Steve and the team took such good care of you -- and your Volvo -- no matter how short notice that might have given them! Any time you need assistance, don't hesitate to give us a call.


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  • Excellent Service

    Mitchell has always provided great service. They are a friendly and professional group and I highly recommend them.

    Dealer Response

    Thank you for the positive feedback, Bill -- any time we can help, we're here!


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    Mitchell has always provided great service. They are a friendly and professional group and I highly recommend them.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback, Bill -- any time we can help, we're here!


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  • Great experience, highly recommended!

    This is a relatively small dealer but works very efficiently. There is no sales person running back and forth to relay the message from the so cal...

    Dealer Response

    We greatly appreciate your assessment, your business, and your time investment coming "through the valley" to see us. Give us a call if Jeff or an...


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    This is a relatively small dealer but works very efficiently. There is no sales person running back and forth to relay the message from the so called manager. We walked in around 1:00pm and drove the new xc60 away at 3:10pm! Jeff is is very nice and professional, he is up front with everything and there is no hidden surprises. The other staff are also very nice and helpful. It's 45 minutes drive for us, but it's worth it! We couldn't be happier with this purchase experience and highly recommend it to all Volvo car shoppers in the area.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We greatly appreciate your assessment, your business, and your time investment coming "through the valley" to see us. Give us a call if Jeff or any of the staff can be of any help in the months to come!


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  • Excellent Customer Service

    Love, Love, Love my Volvo and the Mitchell family! I have purchased two new cars from them, always getting a great deal. I highly recommend them! ...

    Dealer Response

    Kudos received and greatly appreciated, Donna! It's especially rewarding to know that we have a multiple-Volvo owner (and now family!) to take car...


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    Love, Love, Love my Volvo and the Mitchell family! I have purchased two new cars from them, always getting a great deal. I highly recommend them! My son is now a Volvo owner as well because he has seen how happy we have been with ours over the years. I have to do a shout out to Steve, the Service Mgr in Torrington, for constantly providing excellent service and a warm smile.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kudos received and greatly appreciated, Donna! It's especially rewarding to know that we have a multiple-Volvo owner (and now family!) to take care of.


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  • THE Best!!!

    It's always a pleasure doing business with Jeff in sales, Steve in service and Ed in parts. Every experience I've had with sales and service has b...

    Dealer Response

    You're very, very welcome, Bart! Small town dealerships are always going to have the advantage of a more personalized, attentive experience, and i...


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    It's always a pleasure doing business with Jeff in sales, Steve in service and Ed in parts. Every experience I've had with sales and service has been excellent. Everyone is so personable and friendly and they all go out of their way to make your buying or service related experiences the best. Mitchell of Litchfield Hills is by far the best dealership I've ever dealt with and I intend to continue to buy all of my future vehicles through them. Thank you guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    You're very, very welcome, Bart! Small town dealerships are always going to have the advantage of a more personalized, attentive experience, and it's rewarding to know that our entire family team is doing just that for you. We look forward to the miles ahead!


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