Jacky Jones Ford-Lincoln

Reviews

Average Ratings

4.9
118 lifetime reviews.
  • Fast, Friendly and Folksy

    There was a time when all "hometown" dealerships treated their customers like old friends. I thought those days had gone, but Lori Boles and the t...

    Dealer Response

    Jim- Thank you for your kind comments and sharing your thoughts with the online community. Your review reflects our values and that "folksy" hosp...


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    There was a time when all "hometown" dealerships treated their customers like old friends. I thought those days had gone, but Lori Boles and the team at Jacky Jones in Sweetwater have restored my faith in the car buying experience. Having found a an extremely low-mileage but well-equipped Ford Edge on Cars.com, I was quickly contacted by Terry (one of the sales managers... yes, a sales manager was actually personally responding to an Internet inquiry). He put me in touch with Lori, who immediately called me and let me know that the very vehicle I was looking at was actually her own just-returned trade-in. She had very obviously taken exceptional care of this vehicle, and had it waiting for us the moment we arrived for a test drive. It was exactly what we were looking for. Lori and Kevin (one of the financial team) guided us through the entire sales process, from agreeing to a price to accessing a value for our trade-in to completing all of the required paperwork in less than 90 minutes. It was amazing to see an operation come together like clockwork, but without once making us feel like we were "just a customer." In short, if you live in east Tennessee -- heck, if you are just driving through on I-75 -- and you want the kind of customer service your parents received fifty years ago and you thought you'd never see again, take the drive to Sweetwater and let Lori, Terry, Kevin and the entire Jacky Jones team prove that a car buying experience can still be fast, friendly and with the kind of hospitality you deserve.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jim- Thank you for your kind comments and sharing your thoughts with the online community. Your review reflects our values and that "folksy" hospitality that we want every customer to experience at our dealership. Welcome to the Jacky Jones Ford Lincoln family!


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  • Best Experience Ever

    I had been shopping for a new Truck for a while. Jeff is amazing. He was very kind to my wife and children. I have purchased a lot of vehicles ...


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    I had been shopping for a new Truck for a while. Jeff is amazing. He was very kind to my wife and children. I have purchased a lot of vehicles over the last several years and I can honestly say that this was the best buying experience that I have ever had. Everyone there was AMAZING!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Jacky Jones Ford Lincoln in Sweetwater, Tn

    Very pleased with the staff at Jacky Jones in Sweetwater Tn. Our salesman, Mr. Kevin Shelton was very professional, courtesy, helpful knowledgeab...


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    Very pleased with the staff at Jacky Jones in Sweetwater Tn. Our salesman, Mr. Kevin Shelton was very professional, courtesy, helpful knowledgeable, and patient. I would get another vehicle from him any day of the week.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Tire Repair

    Very satisfied, car was worked on right away without an appointment.


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    Very satisfied, car was worked on right away without an appointment.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Review

    I purchased a vehicle from this dealer last year. I just had it in for an oil change. I routinely recommend Jacky Jones to my friends who are look...

    Dealer Response

    Peter, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than ha...


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    I purchased a vehicle from this dealer last year. I just had it in for an oil change. I routinely recommend Jacky Jones to my friends who are looking for a good deal.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Peter, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Jacky Jones Ford, Sweetwater TN

    Excellent sales person in Stan, all of their staff were friendly. Like this dealership

    Dealer Response

    Freeman, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about servic...


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    Excellent sales person in Stan, all of their staff were friendly. Like this dealership

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Freeman, we're pleased to hear everything was completed to your satisfaction! Please let us know if you have any additional questions about services you received and thank you again for choosing Jacky Jones Ford Lincoln, Inc.!


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  • Cathy G

    Flex did not actually require any repairs at this time.

    Dealer Response

    We're more than happy to help keep your Flex running great! Thanks again for your business! Take care!


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    Flex did not actually require any repairs at this time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're more than happy to help keep your Flex running great! Thanks again for your business! Take care!


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  • Jacky Jones Ford, Sweetwater, TN

    Everyone very knowledgeable about the cars the customer brings in. Their record keeping on you auto is first rate.

    Dealer Response

    Joann, we're pleased to hear you had such a pleasant experience with us. At Jacky Jones Ford Lincoln, Inc., we value our customers and we look for...


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    Everyone very knowledgeable about the cars the customer brings in. Their record keeping on you auto is first rate.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Joann, we're pleased to hear you had such a pleasant experience with us. At Jacky Jones Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Service

    Personnel were friendly and courteous and made sure that I got all my maintenance completed. Very good job.

    Dealer Response

    Joseph, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again...


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    Personnel were friendly and courteous and made sure that I got all my maintenance completed. Very good job.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Joseph, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!


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  • 01836490

    Great very helpful and we love the car. Sales man was very helpful in showing all the things the car had to offer. Will always go to Jacky Jones f...

    Dealer Response

    Thank you for sharing your experience, Sandra! We set high expectations for ourselves so it?s gratifying to hear you had a great experience with u...


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    Great very helpful and we love the car. Sales man was very helpful in showing all the things the car had to offer. Will always go to Jacky Jones for what we need.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your experience, Sandra! We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Jacky Jones Ford Lincoln for all your vehicle needs! Take care!


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