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Reviews

Average Ratings

4.3
59 lifetime reviews.
  • Quick service and friendly employees!

    We had a problem with the charging system on our Volt and it was fixed quickly and returned with it working properly. Would highly recommend Unive...


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    We had a problem with the charging system on our Volt and it was fixed quickly and returned with it working properly. Would highly recommend Universal for our repairs. Everyone was very friendly!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • On the fence

    Took my car there for a new alternator, picked it up and the battery was not charged - I barely made it home and had to charge the battery myself....


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    Took my car there for a new alternator, picked it up and the battery was not charged - I barely made it home and had to charge the battery myself. Now its back for another repair (less than a week later), because its still not working properly. Last time I visit Universal unless something miraculous happens when I get my car back.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?

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  • The easiest car buying experience ever!

    I had the best, easiest experience with Terry, Seth and the whole team in Wendell for my new car. I told Terry what I wanted and he got the car f...


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    I had the best, easiest experience with Terry, Seth and the whole team in Wendell for my new car. I told Terry what I wanted and he got the car for me and had everything done and waiting for me when I arrived. I have bought several cars in the past and this was the easiest transaction I have ever done. Thank you all for such a great experience with your dealership team.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Pleasant experience-I was dreading it!!!

    Debbie was informative and fair. Talking to her on the phone was easy. I explained what I wanted and she took that information and came back with ...

    Dealer Response

    Thank you! We try to be open and honest right from the start!


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    Debbie was informative and fair. Talking to her on the phone was easy. I explained what I wanted and she took that information and came back with an offer I was happy with. BY the time we met in person I felt like we were old friends! I never felt pressured by Debbie or the finance person to buy something I didn't need. My husband was a bit apprehensive at first, but after meeting Debbie and the other employees at the dealership, his feelings changed. Jamie (I think that is his name!) helped us get all the OnStar stuff set up. That was a big help since I am a bit of a technology dummy. I will definitely consider Universal Chevrolet when I decide to purchase my next vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you! We try to be open and honest right from the start!


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  • Great new facilities

    Experience was great - always is...that is why I purchased a GMC Acadia -- but went to a Chevy dealership for service!

    Dealer Response

    We are constantly upgrading our facilities and equipment to be the best Service Department for all models!


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    Experience was great - always is...that is why I purchased a GMC Acadia -- but went to a Chevy dealership for service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are constantly upgrading our facilities and equipment to be the best Service Department for all models!


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  • How service should always be

    Everyone went above and beyond for my service experience. I feel completely confident in Universal Chevrolet of Wendell. Thank you


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    Everyone went above and beyond for my service experience. I feel completely confident in Universal Chevrolet of Wendell. Thank you

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Excellent service,clean facilities

    I was very pleased that I was able to get in so quickly and get everything done since I was going on a trip. Thanks for everything. Jack


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    I was very pleased that I was able to get in so quickly and get everything done since I was going on a trip. Thanks for everything. Jack

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Eager to provide great service

    FM reception on my 2014 is still VERY POOR but Jamie and the service manager are still researching a solution.


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    FM reception on my 2014 is still VERY POOR but Jamie and the service manager are still researching a solution.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service.

    I really liked the new check in procedure in the Service Department. Nice chairs to sit in while waiting for your car to be service, TV to watch....


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    I really liked the new check in procedure in the Service Department. Nice chairs to sit in while waiting for your car to be service, TV to watch. Great/friendly customer service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • VERY NICE FACILITY, FRIENDLY STAFF

    Felt totally at ease with Charlie Peele. He took up a lot of time with my husband and I, answering questions and explaining the different feature...

    Dealer Response

    Thank you for being a part of the Universal Chevrolet family!


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    Felt totally at ease with Charlie Peele. He took up a lot of time with my husband and I, answering questions and explaining the different features of the vehicle. He also introduced us to the lady in charge of financing and all of the details were explained, At no time did I feel pressured to make a hasty decision, which was not the case at other dealerships. I was very impressed with Mr. Peele and everyone else I met at Universal. I am enjoying my new Equinox and like the lease plan.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for being a part of the Universal Chevrolet family!


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