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Reviews

Average Ratings

4.8
1493 lifetime reviews. Includes reviews of Elmhurst Toyota from DealerRater.com
  • Smooth and enjoyable purchase!

    I really appreciated how authentic Omar felt during our transaction. He was very understanding of our situation. He helped us look at all our o...

    Dealer Response

    Chris, I sincerely thank you for going out of your way to write this review about Elmhurst Toyota. We understand that one thing people desire most...


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    I really appreciated how authentic Omar felt during our transaction. He was very understanding of our situation. He helped us look at all our options and was in no way pushy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris, I sincerely thank you for going out of your way to write this review about Elmhurst Toyota. We understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We try to create that environment for each and every customer. If you have any further needs, please come back to see us. Take care! Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160


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  • Great experience at Elmhurst Toyota!

    I had the pleasure of leasing my first brand new vehicle at Elmhurst Toyota. Tamika was great at helping to ensure that I received a great leasin...


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    I had the pleasure of leasing my first brand new vehicle at Elmhurst Toyota. Tamika was great at helping to ensure that I received a great leasing value as a recent college graduate on a budget. My 2017 Toyota Corolla LE runs like a dream. I am happy to have met Tamika and look forward to continuing services with Toyota Elmhurst and Tamika Young as my go to sales woman. I would highly recommend working with Tamika because my first experience with leasing is going GREAT! Thank you Tamika and Toyota Elmhurst.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Stan Hopper - Best Parts Guys Ever A+ Service
    May 10, 2017

    STAN HOPPER is the best parts professional I have come across in my many years of purchasing OEM parts. His level of service and attention to the ...

    Elmhurst Toyota

    Thank you for taking the time to write about your experience with us, Adam! At Elmhurst Toyota, we work very hard to provide each of our customer...


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    STAN HOPPER is the best parts professional I have come across in my many years of purchasing OEM parts. His level of service and attention to the customer's need is unmatched. I have been purchasing parts from Elmhurst prior to Stan taking over for Curt Aigner. Even when we first started doing business together, he treated me as if I was his only customer, and that has not changed since. Over the years Stan has become more of a friend than parts manager in my opinion, and have gotten to know him on more of a personal level. This is difficult for most Part Managers to obtain due to work load, time constraints, other priorities ect, but Stan seems to make it look easy. I hope everyone else enjoys the service they have received from Stan, Allen and Adam. These are the ONLY guys I trust to order or simply locate New and/or Rare Toyota Supra OEM parts. THANK YOU Stan and Elmhurst for truly making me feel like part of the family, even though I live out of state. You have a customer for life!

    Does recommend this dealer
    Came in for service or repair
    Elmhurst Toyota

    Thank you for taking the time to write about your experience with us, Adam! At Elmhurst Toyota, we work very hard to provide each of our customers with the level of personalized and hassle-free attention you describe. I am not surprised to hear that the amazing Stan Hopper, Adam, and Allen are able to exceed your expectations time and time again. Your continuing business pales in comparison to your trust.Thanks again, and we'll see you next time! Sincerely, Dan Briggs, Parts and Service Director - eservice@elmhursttoyota.com


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  • Great dealership
    April 30, 2017

    They did a great job, fast and easy, drove off the lot within two hours with a new truck. I would recommend this dealership to a friend.

    Elmhurst Toyota

    Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Elmhurst Toyota! If ther...


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    They did a great job, fast and easy, drove off the lot within two hours with a new truck. I would recommend this dealership to a friend.

    Does recommend this dealer
    Elmhurst Toyota

    Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Elmhurst Toyota! If there is anything else we can do for you, just give us a call! Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160


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  • Can't recommend Pete
    April 2, 2017

    I have waited about a month before writing this review to try to be fair. I have bought several used cars and cannot recommend the salesman "Pete...

    Elmhurst Toyota

    Thank you for taking the time to leave us a review on your recent visit to Elmhurst Toyota. I am sorry to hear about your recent experience with o...


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    I have waited about a month before writing this review to try to be fair. I have bought several used cars and cannot recommend the salesman "Pete." He is very much a traditional pushy, dishonest used car salesman, so if that kind of experience appeals to you, then you would like him. I am actually fine with the process but would not buy from Pete again. My stepdaughter drove the 2007 Prius we bought, with low miles, just three days after purchasing it, into the city for a swim meet and when she emerged a couple hours later, it was dead as a door nail. I know quite a lot about Prii, including that if their batteries start acting up, they really must be replaced (12V, not hybrid battery), even if they are testing okay. They will keep acting up until replaced. Frankly, given that the car died three days after purchase (and nothing was left on, etc.), I did not expect the dealership to give me a hard time about replacing the battery, but it was really horrible. We spent the entire day there before managing to get them to replace the battery. Pete was not only NOT an advocate in any way, he actually discouraged the sales manager from replacing it until I had written a positive review! He tried to get me to split the cost of it first, which of course would have just been paying for it since they are not paying retail. The cost is about $350. You will endure a lot of pressure from Pete, will likely not get a fair deal, and then you will not be treated well if there are problems. Pete literally lied throughout the sale, which I know, such as telling me a hybrid battery would only cost $1,250 there if it needed to be replaced. That is an outrageous lie. The part alone is minimum double that amount. I asked him for something in writing from the service dept. and was informed they didn't have anything in writing but he had spoken with someone and the cost is actually $2,500. This was one of many typical used car salesman lies. It is not easy to find an older Prius with low miles or I would have just left during this process. I do not like to write negative reviews, which is why I waited to make sure I wasn't overly harsh, but it isn't going to get any better than this sadly.

    Does not recommend this dealer
    Elmhurst Toyota

    Thank you for taking the time to leave us a review on your recent visit to Elmhurst Toyota. I am sorry to hear about your recent experience with our sales department. We would like to do our best to make this situation right. Please give me a call at your earliest convenience and I will be happy to discuss this matter further. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160


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  • Experience with Elmhurst Toyota was horrible-bordered fraud
    March 27, 2017

    This has to be one of the worst, most unethical new car dealerships I have ever been to. I visited this dealership having already done all the re...

    Elmhurst Toyota

    Thank you for taking the time to leave us a review on your recent visit to Elmhurst Toyota. I am sorry to hear about your recent experience with o...


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    This has to be one of the worst, most unethical new car dealerships I have ever been to. I visited this dealership having already done all the research I needed to in order to buy a 2017 RAV4 XLW AWD for my daughter. This may be a long review, but trust me you want to read it before you think about doing business with these guys - and I have pictures to prove how dirty they are. I immediately told the sales person that I had NO time to waste, I know what options I wanted, I knew the color that I wanted, I knew the sticker price of the car I want, I had 2 offers that were aggressive and I was willing to buy on the spot if they offered the best price. Obviously they wanted to know what offer I had and I said no. I was not going to waste time going back and forth to have each dealer beat the other offer by $50. They had a shot to give me an aggressive price -if its good I buy. If it's not I walk. The car they had had a sticker price of $30,352, which is the same as the other dealerships. I asked for the out the door price - including ALL tax, title, plates, etc. I felt like they knew I was serious and was initially encouraged when they came back with an out the door price of $27,133. It was close to the lowest price and very competitive-enough so to make a counteroffer. I told the sales guy if they accept $26,500 I will buy it now. He asked me to sign on that offer - which I did. He came back and said they best they could do is $26,816. It was $100 better than my lowest offer, so, I accepted verbally and called my daughter so we can wrap up the deal. This is where these dirt bags go completely unethical. As we are writing up the deal and discussing upgrades like auto start etc, these xxxx bags pull a classic "bait & switch". They now tell me the offer they made was not on the car we test drove, but the base model with a lower sticker price! Keep in mind...we never discussed or looked at another car other than the one with a sticker price of $30,352. The funny thing is that unbeknownst to them I took a cell phone picture of both the deal sheet of the car we were discussing as well as the offer they asked me to sign which documents the "deal". If I can, I will post the images so you (as well as the dirt bags at Elmhurst Toyota) can see what a bunch of idiots they are. Long story. I went to Oakbrook Toyota. Showed them the pictures and explained the story and bought the car from there. Folks, they experience is night and day. The two dealerships are close distance apart. Do yourself a favor and go to Oakbrook Toyota. They are so much more honest, ethical and fair to deal with. Bottom line. It's not worth the risk doing business with someone who will waste your time and is not honorable or honest.

    Does not recommend this dealer
    Elmhurst Toyota

    Thank you for taking the time to leave us a review on your recent visit to Elmhurst Toyota. I am sorry to hear about your recent experience with our sales department. We aim for 100% customer satisfaction and would like to do our best to make this situation right. Please give me a call at your earliest convenience and I will be happy to discus this matter further. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160


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  • The best experience I've had at a dealership.
    March 17, 2017

    Brian was helpful and very thorough pleasant and knowledgeable. He will always be my "go to" person. I was told my car would be ready at 4'o'cl...

    Elmhurst Toyota

    Thanks for your outstanding review, Linda! I'm very happy to hear that Brian was of such help to you. We strive to provide excellent customer serv...


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    Brian was helpful and very thorough pleasant and knowledgeable. He will always be my "go to" person. I was told my car would be ready at 4'o'clock and it was right on time. My thanks goes out to the nechanic as well. He did an awesome job. Thanks Brian!

    Does recommend this dealer
    Came in for service or repair
    Elmhurst Toyota

    Thanks for your outstanding review, Linda! I'm very happy to hear that Brian was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com


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  • My "Go-To" Parts Guy - Stan Hopper!
    March 3, 2017

    I've been ordering Supra parts through Elmhurst Toyota for many years. I've always received fantastic customer service and support , especially fr...


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    I've been ordering Supra parts through Elmhurst Toyota for many years. I've always received fantastic customer service and support , especially from Stan Hopper. It's always a great pleasure to speak with Stan. He is extremely professional, courteous, and knowledgeable in all of our dealings. He always goes above and beyond to ensure he can get me the parts I need in a timely manner each time. I have 2 other Toyota dealers local to me, but I will continue to contact Stan Hopper for all of my future Toyota parts needs. Thanks for all your help Stan!

    Does recommend this dealer

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  • 6 years of service experiences
    March 1, 2017

    In/out when promised. People greet you with smile, every level from service advisor to cashier. Kept me advised of how things are going while acco...

    Elmhurst Toyota

    Thank you for sharing this great feedback with us. We feel our service department is what makes Elmhurst Toyota special. Reviews like yours help u...


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    In/out when promised. People greet you with smile, every level from service advisor to cashier. Kept me advised of how things are going while accommodating my over-night work schedule.

    Does recommend this dealer
    Came in for service or repair
    Elmhurst Toyota

    Thank you for sharing this great feedback with us. We feel our service department is what makes Elmhurst Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we¿¿¿re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com


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  • First time buying a car...
    March 1, 2017

    Steven "Steve", was very nice. He always wanted to make sure that my needs and wants were met when deciding which vehicle was best for me and he a...

    Elmhurst Toyota

    We appreciate you for taking the time to assign our dealership with such an excellent star rating. It helps us to know that Steve was able to meet...


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    Steven "Steve", was very nice. He always wanted to make sure that my needs and wants were met when deciding which vehicle was best for me and he answered all my questions (which were a lot as a first time buyer). Steve was able to find the color and interior I wanted after thinking it would not be in stock so I knew it was meant to be! I love my new Corolla, thanks Steve!!!

    Does recommend this dealer
    Elmhurst Toyota

    We appreciate you for taking the time to assign our dealership with such an excellent star rating. It helps us to know that Steve was able to meet the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160


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