Reviews
Great timely service work
I will defiantly continue to bring my two vehicles there for service. It was nice getting my work done in a timely manner. No one want's to waste there Saturday sitting around waiting for a car. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We agree Kurt especially with the weather starting to get nice! Thank you for choosing Basil!
My Silverado is Chugging.
People were courteous and facility was clean, unfortunately no problem found, and not aware of chugging condition, when in fact there are many other owners online who are also experiencing the problem.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stanley, it is unfortunate we were unable to find an issue with your truck, with customer service being a top priority please don't hesitate to reach out if there is anything we can do to assist you in the future.
Experience!
Wonderful associates, everyone was willing to help and always asked if needed anything! They also always greeted with a smile! I will definitely be back for any future cars!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Kasey! We look forward to providing you with great customer service for years to come!
Excellent service
The only dealership I have done business with for 20+ years. Best service and working culture anywhere in WNY
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Patrick! We appreciate your continued business and are glad to have you as part of our Basil family!
Great service
People there are so friendly and helpful. Services are very smooth. Representatives are welcoming and will asked you specific questions to help you determine the problem and solve
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Magda! Welcome to the family!
Car service for a timing chain
Everything was top notch and they keep me connected on all of the work being done.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Bill! We appreciate your business!
great service
everyone was very professional.The service was great and the courtesy driver was very friendly.Have my oil changed at this dealership all the time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Diane! We appreciate your business!
Great service
No pressure to buy or lease. Felt comfortable and my questions were answered. Would come and lease here again would recommend to others
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Lindsey, we hope you love your new vehicle. Welcome to the family!
Friendly, caring staff
Very comfortable, everyone made me feel relaxed, welcome, and very well taken care of. I felt like I was the most important person in the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Sonya! Our goal is to make every customer feel welcome & comfortable! Welcome to the family!
Quick service & nice waiting area
In and out oil change...I don't think it even took a half hour. Waiting area is nice, comfortable, and clean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Heather! We appreciate your business!