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Reviews

Average Ratings

4.9
300 lifetime reviews. Includes reviews of Valley Imports from DealerRater.com
  • Great service envn on the minor things!

    I have a 2007 VW New Beetle that my 17 year old daughter drives. The aux cord outlet that had become lost behind the dash due to a clip breaking t...


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    I have a 2007 VW New Beetle that my 17 year old daughter drives. The aux cord outlet that had become lost behind the dash due to a clip breaking thus my daughter wasn't able to run her Iphone music through it. We went to Valley and Michelle in Service did a tremendous job having one of the techs look at it on the spot and came up with a workable solution in under 45 min for gratis. Cheers to the staff at Valley for their excellent and friendly work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Exceptional interpersonal experience
    February 11, 2017

    Bought a 2017 Audi A4 today. Marshal and Matt were very helpful and made my family and I feel very welcome. Great experience! Great job!


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    Bought a 2017 Audi A4 today. Marshal and Matt were very helpful and made my family and I feel very welcome. Great experience! Great job!

    Does recommend this dealer

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  • Superior customer service
    February 10, 2017

    I have leased multiple vehicles from Erik Swenson and have consistently received superior customer service. I plan on continuing my relationship w...

    Valley Imports

    Thank you for such a wonderful review about Erik and Valley Imports, Patrick! We are so happy to hear how great all of your experiences have been ...


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    I have leased multiple vehicles from Erik Swenson and have consistently received superior customer service. I plan on continuing my relationship with Erik Swenson for many years to come and highly recommend Erik Swenson (Valley Imports) to anyone looking to purchase a new or used vehicle. Pat Hanneman

    Does recommend this dealer
    Valley Imports

    Thank you for such a wonderful review about Erik and Valley Imports, Patrick! We are so happy to hear how great all of your experiences have been with us and we always look forward to see you! Have a wonderful day and enjoy your Vehicle!


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  • Crooked salesman
    January 17, 2017

    I bought my 2016 Audi Q5 from Valley Imports last year. Still in excellent condition with low miles, I decided to trade my vehicle and that's whe...

    Valley Imports

    After corresponding privately with the reviewer, Valley Imports takes responsibility for this failed experience. We have taken steps to ensure th...


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    I bought my 2016 Audi Q5 from Valley Imports last year. Still in excellent condition with low miles, I decided to trade my vehicle and that's when I met with Greg from Valley Imports. He valued my Q5 at a considerably lower option Q5, which just so happened to cost significantly less than what the popular 'Kelley Blue Book' and 'NADA' valued the vehicle at. When this was brought to his attention, he dismissed them as not being "current". Yet, they have a sign on their door "NADA member". Crooked salesman sure rings true with this dealership. I brought my Audi to a different dealership, who offered me $9,000 over what Valley Imports did. They were also right on par with Kelley Blue Book & NADA. I was so pleased that I ended up purchasing a brand new vehicle from them! I will tell anyone and everyone how awful I was treated by Valley Imports.

    Does not recommend this dealer
    Valley Imports

    After corresponding privately with the reviewer, Valley Imports takes responsibility for this failed experience. We have taken steps to ensure that a situation like this should not happen again and we apologize. Jeff Richmond General Manager Valley Imports


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  • Valley Import Fargo
    October 6, 2016

    It was again a great and also a very pleasant service at Valley Import Fargo!! Ashley was very professional and I'm always happy that she is takin...

    Valley Imports

    Alex, Thank you so much for the 5 Star review for service. We are so happy to hear how well you were treated by Ashley she does a great job at mak...


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    It was again a great and also a very pleasant service at Valley Import Fargo!! Ashley was very professional and I'm always happy that she is taking care of everything!! Awesome job Ashley and thanks again :) best regards, Alex (Austria)

    Does recommend this dealer
    Came in for service or repair
    Valley Imports

    Alex, Thank you so much for the 5 Star review for service. We are so happy to hear how well you were treated by Ashley she does a great job at making our customers fill welcome and happy!


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  • Purchased Audi Q3 from Erik. Matt finance and options
    August 6, 2016

    Excellent service provided by Erik Swenson helping us with the purchase of the Audi and the trade of our Honda. Erik even returned calls when he w...

    Valley Imports

    Thank you for the great 5 Star review! We are so happy to hear what a wonderful experience you had working with Erik and our Finance team. We hope...


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    Excellent service provided by Erik Swenson helping us with the purchase of the Audi and the trade of our Honda. Erik even returned calls when he was on vacation or his off days. Michelle Alm sent the finance options and our changes right away. Matt Walz explained the finance with explanations of all of the options and also got right back to me with answers to my questions. Also handled changing our license plate to a special edition. Erik even delivered the Audi to our location 3.5 hours from the dealership, explained all of the operating features, electronics, and drove up our Honda trade in back to the dealership. Mailed our remote for the garage back as we forgot it in the car. Diana and Kendall Kamp

    Does recommend this dealer
    Valley Imports

    Thank you for the great 5 Star review! We are so happy to hear what a wonderful experience you had working with Erik and our Finance team. We hope that you are fully enjoying your Audi, remember if you have any questions at all that come up to contact Erik and he can help you anytime!


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  • Great Experiece
    July 18, 2016

    I was very impressed with the great service I received from Erik Swenson. Very professional and caring. I would recommend anyone looking for a ve...

    Valley Imports

    Ron, Thank you for taking the time to give Valley Imports and Erik a great review! We love hearing what you have to say about Valley Imports and o...


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    I was very impressed with the great service I received from Erik Swenson. Very professional and caring. I would recommend anyone looking for a vehicle to talk to Erik. You will come away very satisfied.

    Does recommend this dealer
    Valley Imports

    Ron, Thank you for taking the time to give Valley Imports and Erik a great review! We love hearing what you have to say about Valley Imports and our sales team. We want to continuously give you great customer service; whether it's sales, service or parts. Feel free to reach out to Erik or our Management team at any time with concerns or questions. Best wishes and hope you are enjoying your new vehicle!


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  • Excellent service though we had to buy a car from another de
    June 15, 2016

    Isamar was very enthusiastic and helpful with our search. He indeed was instrumental in us choosing GL550. He was very prompt in replying to our m...


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    Isamar was very enthusiastic and helpful with our search. He indeed was instrumental in us choosing GL550. He was very prompt in replying to our messages and answering our questions, and was not hesitant to involve his supervisor when he was not sure. The staff were very receptive and we did test drive 3-4 cars. they even were helpful in watching our puppy when we went for a test drive. As Valley imports did not have the car with our specifications, they looked at cars from other dealers. When we ourselves found a better deal, they were happy for us and helped verify that the car indeed had what we were looking for. Great team and we would definitely continue our relationship with Vally imports.

    Does recommend this dealer

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  • Seriously I didn't think they could get any better!
    May 26, 2016

    I would love to keep this short and sweet, but it wouldn???t do justice to the amazing service I received from Nic, Armin and the team at Valley. ...


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    I would love to keep this short and sweet, but it wouldn???t do justice to the amazing service I received from Nic, Armin and the team at Valley. I bought a car from Nic about 6 months ago. I quickly realized that it wasn???t what I was looking for. After months of debating I finally decided to start looking again. I wanted to go back to Valley right away because of the amazing service I had received before, but their used inventory didn???t match my criteria I looked elsewhere. That was a big mistake! After dealing with sales people that didn???t listen to me and just not finding what I was needing, I pretty much gave up. I decided to try Valley one more time. When I got there Nic was busy with another customer so Joseph helped me out. Joseph was great and also fun to work with. He also appreciated my driving skills, so A+ in my book. He even told me that if they don???t have a car I???m looking for they can actually work to get it. I wish I had known that earlier because I wouldn???t have wasted so much time looking elsewhere. At the end of the day Nic and Armin actually stayed late to get the paperwork completed and get my trade done. I really appreciated that as I didn???t want to have to come back the next day. I just wanted to enjoy my new car! A+++ in my book! Side note: it was nice to see the calculator I had requested in my previous review for Nic was there, because it sure came in handy! Just as I was leaving we realized that one of my taillights was burned out, but because the service center was already closed for the night I would have to come back. But I didn???t!! Because Nic actually picked up my car, got the light fixed, and brought it back to me all while I was at work. Truly goes to show that even after the sale the service is 5 stars!!! While I hope that I don???t have to buy another car for a long time, I will definitely make Valley my first stop next time and I will tell others to look there as well! Now if only they had Apple watches to make all that mandatory texting they have to do between departments easier and would make for quicker customer service!

    Does recommend this dealer

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  • AMAZING SERVICE AGAIN!!

    I would love to keep this short and sweet, but it wouldn’t do justice to the amazing service I received from Nic, Armin and the team at Valley. I ...


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    I would love to keep this short and sweet, but it wouldn’t do justice to the amazing service I received from Nic, Armin and the team at Valley. I bought a car from Nic about 6 months ago. I quickly realized that it wasn’t what I was looking for. After months of debating I finally decided to start looking again. I wanted to go back to Valley right away because of the amazing service I had received before, but their used inventory didn’t match my criteria I looked elsewhere. That was a big mistake! After dealing with sales people that didn’t listen to me and just not finding what I was needing, I pretty much gave up. I decided to try Valley one more time. When I got there Nic was busy with another customer so Joseph helped me out. Joseph was great and also fun to work with. He also appreciated my driving skills, so A+ in my book. He even told me that if they don’t have a car I’m looking for they can actually work to get it. I wish I had known that earlier because I wouldn’t have wasted so much time looking elsewhere. At the end of the day Nic and Armin actually stayed late to get the paperwork completed and get my trade done. I really appreciated that as I didn’t want to have to come back the next day. I just wanted to enjoy my new car! A+++ in my book! Side note: it was nice to see the calculator I had requested in my previous review for Nic was there, because it sure came in handy! Just as I was leaving we realized that one of my taillights was burned out, but because the service center was already closed for the night I would have to come back. But I didn’t!! Because Nic actually picked up my car, got the light fixed, and brought it back to me all while I was at work. Truly goes to show that even after the sale the service is 5 stars!!! While I hope that I don’t have to buy another car for a long time, I will definitely make Valley my first stop next time and I will tell others to look there as well! Now if only they had Apple watches to make all that mandatory texting they have to do between departments easier and would make for quicker customer service!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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