[{"id":525602,"personPtyId":44181713,"firstName":"Keith","lastName":"Nelson","titleText":"Product Specialist","emailTxt":"knelson@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372935,"personPtyId":31129416,"firstName":"Harry","lastName":"Moseley","titleText":"Product Specialist","shortBioText":"After a career in food service I decided to sell my 20-year business and go another direction. So like buying a new car I rather appreciate how a new experience can be threatening and am sympathetic to customer's anxiety in the car buying process. My path lead to driving a school bus - surprising because I really did enjoyed it - and then onto a nearby Toyota dealership as a Certified Sales Associate. After 2 years I was invited to join The Moore Family of Dealerships - Subaru of Richmond - and have thoroughly enjoyed working for a dealership that values it's employees as much as it appreciates customer loyalty. You see, our job in sales just begins at the sale and continues throughout the ownership period as I address any service or operational issues concerning your Subaru.\r\n\r\nWhen I have time off I love sailing \"Copasetic\" a 21-foor wooden hull catamaran out of Seaford, VA in the southern Chesapeake Bay. I am lucky to be married to Anne for over 36 years and have 2 grown sons.","emailTxt":"hmoseley@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":70,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/670ecdf266ba.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1396310400","industryStartDtUtc":"1333238400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372937,"personPtyId":31129662,"firstName":"David","lastName":"Lowenhagen","titleText":"Product Specialist","shortBioText":"Married to Veronica for 33 years. I have three children who are all much smarter then their father. In my off time I play golf terribly but have fun doing it. Life long Miami Dolphin fan. Really like putting meals together for my Friends and family. Favorite Quote-(The one thing I know is that you Win with good people)-Don Shula","emailTxt":"dlowenhagen@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":45,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/1ba3687ede6a.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1177977600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372934,"personPtyId":31129660,"firstName":"Dan","lastName":"McNeil","titleText":"Product Specialist","shortBioText":"I have been in the business of helping people since 1981. I love to help customers by answering questions or concerns and work toward matching their needs with the right product. Subaru has been on a roll for the last 8-9 years with Full-time all wheel drive, excellent MPG's, and best in class safety with the whole line-up.","emailTxt":"dmacneil@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/94c7e1215159.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1380585600","industryStartDtUtc":"357523200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372933,"personPtyId":31129414,"firstName":"Cory","lastName":"Willoughby","titleText":"Product Specialist","shortBioText":"I started with Subaru in 2010. Subaru has high standards when it comes to safety. With my background in racing I have a good understanding of the engineering that goes into each and every Subaru. If you would like to see what makes a Subaru a Subaru please feel free to contact me at 804-346-4000 to set up a time.","emailTxt":"cwilloughby@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/340935502e21.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1280620800","industryStartDtUtc":"1280620800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372941,"personPtyId":31129699,"firstName":"Rocco","lastName":"Karamoutsos","titleText":"Sales Manager","shortBioText":"I have been fortunate to work here at Subaru of Richmond for the last 10 years, starting as a Finance manager and working up to Sales Manager. We are a Family owned dealership that prides itself on being low pressure and making sure our employees enjoy a good work/life balance. I am married with 2 young sons and a goldendoodle. Please ask for me if your salesman is tied up or it your first time here!","emailTxt":"kkaramoutsos@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/dc9ea561d7f3.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1183248000","industryStartDtUtc":"1151712000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":372940,"personPtyId":31129939,"firstName":"Tom","lastName":"Yuen","titleText":"Product Specialist","shortBioText":"I've been in Automotive sales for over 7 years, retail sales over 20 years, Restaurant business for 20 years. I love to match products and features that fits customer's needs, wants & budget and making it an enjoyable experience! I want to treat customers like I want to be treated when I go out to shop.\r\nI'm originally from Hong Kong and came to US in 1976 and still speaks fluent Cantonese. Happily married to my wife Sara for 25 years. Proud dad to daughter Traci who is attending UVA. \r\nHobbies- Family time, travel, fishing, watching sports.","emailTxt":"Tyuen@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/5fb1fdd4fbf8.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1298937600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":374837,"personPtyId":31131946,"firstName":"Tom","lastName":"Carr","titleText":"Product Specialist","emailTxt":"tcarr@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/cadc40c7c859.jpg","drDealerId":38561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525605,"personPtyId":44301434,"firstName":"Ray","lastName":"Chamberlain","titleText":"Product Specialist","emailTxt":"rchamberlain@subaruofrichmond.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372939,"personPtyId":31129418,"firstName":"Robert","lastName":"Thomas","titleText":"Internet Sales Manager","shortBioText":"Hi I'm Robert and I handle our online price quotes, websites and other digital media. I have been a part of Subaru of Richmond since September 2007. What separates us from our competition is our people and our no pressure way of doing things. Ours Sales Specialists know the Subaru product inside and out and do not cross sell any other brands. We have virtually no turn over so you can rest assured whom ever you work with is not some newbie or trainee just passing through. Only quality people providing great service.","emailTxt":"rthomas@subaruofrichmond.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/16e3ffbdc434.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1188604800","industryStartDtUtc":"1188604800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":372896,"personPtyId":31129944,"firstName":"Billy","lastName":"Theodorakos","titleText":"General Sales Manager","emailTxt":"billyt@subaruofrichmond.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/38561/employees/f8b31dec087c.jpg","drDealerId":38561,"dealerEmpStartDtUtc":"1183248000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Subaru of Richmond

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Subaru of Richmond Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

Special Offers

Other rates
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Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2015

Welcome to The Moore Family of Dealerships located in Richmond Virginia. Our dealerships include:Moore Cadillac, and Sub

...

aru of Richmond. Family owned and operated for over 25 years, we here at the Moore Family of Dealerships are dedicated to serving all of your automotive needs. Whether you're searching for a Cadillac SRX, Cadillac CTS, Cadillac ATS, Cadillac Escalade, Cadillac XTS, Subaru Outback, Subaru Forester, Subaru Impreza, Subaru Legacy, Subaru WRX, Subaru Crosstrek, Subaru BRZ or Subaru Tribeca, what you're looking for is certain to be at Moore Cadillac and Subaru of Richmond located in Richmond VA.

"Top notch service. Outstanding selection. Always a great deal!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
384 lifetime reviews. Includes reviews of Subaru of Richmond from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 5, 2020

    Mr. Nelson was very helpful to both my son and me in describing in detail the many advanced features of the automobile and the differences in the various... trim lines. He was able to answer any questions we had about them as well as questions about individual accessories. It was very obvious that he knew the product line and the sales business quite well. I would recommend him as well as the dealership to any prospective buyer of Subaru automobiles.

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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith Nelson

    Product Specialist

    (5.0) 7 reviews

  • 5.0 out of 5
    December 23, 2019

    Keith was friendly, knowledgeable and very helpful. He took the time to assist us with all phases of the process. Great experience! Keith was fantastic... to work with, we want to leave with a new car and he delivered. I've already recommended Keith and Subaru of Richmond to a friend look at the Outback. I love my Subaru!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Keith Nelson

    Product Specialist

    (5.0) 7 reviews

  • March 30, 2015

    This is my second Cadillac purchase from Moore Cadillac in Richmond ,VA. I have recommend the dealer ship to other associate.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write a review. Thank you again for the business!

  • 5.0 out of 5
    December 10, 2019

    Subaru of Richmond was so easy to work with! The sales staff was knowledgeable and efficient especially Harry Mosley who professionally went over all the... features of my new Subaru Crosstrek. Love my new Subaru.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry Moseley

    Product Specialist

    (5.0) 70 reviews

  • 5.0 out of 5
    November 23, 2019

    Dan happened to be walking by when we came in the door. We knew what we wanted, he was able to find one being built and although it was promised to another... dealership, Subaru of Richmond went up to DC and picked it up for us. Dan took us for a test drive, showed us all the safety features on the ride, and explained everything to us on the day of delivery. Even found the Grateful Dead Sirius radio station for me. I would recommend anyone to use Dan for their Subaru salesman.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan McNeil

    Product Specialist

    (5.0) 42 reviews

  • 5.0 out of 5
    November 7, 2019

    THIS IS MY 5TH SUBARU PURCHASE AND BY FAR THE MOST ENJOYABLE. AS FAR AS VEHICLE SALES PROFESSIONALS DAN HAS A QUALITY UNIQUE ABILITY. HE'S ABLE TO GET... HIS MESSAGE ACROSS WITH HIS SUPERIOR PRODUCT KNOWLEDGE AND NO PRESSURE SALES TECHNIQUE. DURING THE VEHICLE DELIVERY PERIOD DAN KEPT ME INFORMED OF THE PROGRESS AND ALWAYS RETURNED MY PHONE CALLS CONCERNING THE PURCHASE. HE MADE ME FEEL CONFIDENT THAT I HAD MADE THE RIGHT DECISION. HE SPENT AN EXTRAORDINARY AMOUNT OF TIME EXPLAINING THE TECHNICAL FEATURES OF THE NEW 2020 VECHICLE WHICH I FIND WENT BEYOND ANYTHING I HAD EXPERIENCED BEFORE. HE IS TRULY AN ASSET TO THE SALES STAFF AND MAMAGEMENT.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan McNeil

    Product Specialist

    (5.0) 42 reviews

  • 5.0 out of 5
    November 6, 2019

    Everyone we interacted with at Subaru of Richmond was pleasant, professional and very helpful. Our sales agent Dan MacNeil has provided us with the best... car purchasing experience we've ever had, both in 2015 and now in 2019. Subaru of Richmond is a first class operation!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dan McNeil

    Product Specialist

    (5.0) 42 reviews

  • 5.0 out of 5
    November 1, 2019

    I have driven a truck ever since I got my drivers license. When I had a baby last December, I realized a truck was going to be a challenge. I did a lot... of research and decided on a Subaru. Harry was the absolute best salesman I could have asked for. He was not pushy. He was helpful, informative and always pleasant. I highly recommend Subaru of Richmond and Harry.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry Moseley

    Product Specialist

    (5.0) 70 reviews

  • 5.0 out of 5
    October 17, 2019

    No "haggle" pricing that was very competitive. (2) They ordered the car with my desired options and kept me informed as to the status.(3) Once delivered,... I asked for a couple more options and they installed them promptly.(4) They followed up after purchase to make sure I was satisfied and not having any issues.(5) They were knowledgeable about the car and if, occasionally, they did not know the answer to a question, they called whomever to find the answer for me.(6) They allowed me to test drive several models before I finally took delivery.(7) Extremely friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Carr

    Product Specialist

    (5.0) 11 reviews

  • 5.0 out of 5
    October 15, 2019

    I am very glad Harry Moseley chanced to greet me when I stopped at Subaru of Richmond to look at used Outbacks. My intention was to buy a 2-3 year old... car with 30 - 40,000 miles. The August end of year sales were in progress and Harry explained that these 2019 prices were very close to the 2-3 year old cars and this seemed the best move for me. Harry was knowledgeable and friendly and did not pressure me to make this decision. The whole experience was very pleasant. I had an unusual request - that the driver seat be leather - and he took care of this. I am enjoying my 2019 Outback and know that I can call on Harry with any questions or concerns. Mary Sue Sanderlin

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Harry Moseley

    Product Specialist

    (5.0) 70 reviews

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