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Reviews

Average Ratings

4.6
Average based on 31 reviews.
  • " What an excellent car buying experience "

    We had the best car buying experience at this dealership ever. The Sales-Rep Simona, Jim Childress, and Scott Draper made our entire purchase so c...


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    We had the best car buying experience at this dealership ever. The Sales-Rep Simona, Jim Childress, and Scott Draper made our entire purchase so comfortable, stress - free & no pressure. Simona was fantastic, very knowledgeable, and professional in helping us through the process.The phone calls, test drive, trade- in, financing, add-ons and customer service was exceptional.Thank you again for the great service during and after the sale. I cannot recommend your great team high enough to my friends & co-workers. We love our 2014 Lincoln MKX.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They are too busy! Avoid if at all possible!

    Brought my 2016 Sierra in for transmissions issues, an oil change, tire rotation and issues with the radio. Dropped it off on Saturday, had to cal...


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    Brought my 2016 Sierra in for transmissions issues, an oil change, tire rotation and issues with the radio. Dropped it off on Saturday, had to call 7 times on Monday just to see what needed to be serviced. After I insisted on holding for a advisor, he told me they didn't get a chance to look at it, but would on Tuesday. No problem. !5 minutes later, I get a call from another advisor saying they had looked at the transmission, and nothing was wrong. The radio needed a 6 hour download, but it was in the process of being downloaded. The tire rotation and oil change was complete, but they wanted it a little longer to verify everything was completed, and I could pick it up on Tuesday. Arrived Tuesday at 4:00 to pick it up, and the tire rotation wasn't done, though they said it was. The transmission fix they said was done, turns out they didn't complete it. The radio download that was needed and in process was never needed so it wasn't done. I requested a Mobile One oil change, they used something different. So for having the truck for basically three days, they did absolutely nothing. And, just to put icing on the cake, I left the truck with 1/2 a tank of fuel. When I picked it up it had just enough fuel to get me two blocks before it ran out. Thanks guys! It case this isn't clear enough...I would HIGHLY recommend staying away from this service department!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great customer service

    I loved my experience shopping for a used car at this dealership. Never once was i pushed into buying anything nor did i feel like they were despe...


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    I loved my experience shopping for a used car at this dealership. Never once was i pushed into buying anything nor did i feel like they were desperate to sell me something. I went in to look at a used 2015 Sierra that had just arrived. Now this was a double cab and I really needed a crew cab which is more spacious. Needless to say, I didn't buy that truck. But I did test drive some new ones while I was there. They were very nice people and I wish I had been able to buy something from them.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Buying experience

    J. R. Kennedy is the best. In November of this year my husband and I purchased a used car from Colonial for the second time. All I had to do was m...


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    J. R. Kennedy is the best. In November of this year my husband and I purchased a used car from Colonial for the second time. All I had to do was make a five minute phone call and even though he was working with two other customers at the time, he told me to come on out and he would have some one get the car ready for us. It was late in the day and with him being busy he told us to drive the car overnight. He worked out the financing the next day and we were on our way. If you want a great experience buying a used car, see J. R. Kennedy and the great folks at Colonial. Steve and Carolyn Charlottesville, Va.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Outstanding Buying Experience

    A first-rate, high quality experience from start to finish. I knew exactly the model and options I wanted, and contacted 6 Nissan dealerships thro...


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    A first-rate, high quality experience from start to finish. I knew exactly the model and options I wanted, and contacted 6 Nissan dealerships through the Internet. All responded promptly by email and phone call(s), but none compared to the high quality --or low price-- of my interactions with Colonial. Maggie B. answered all my questions in a straightforward, helpful manner... she never tried to persuade me to visit the dealership or "schedule a test drive"... and she provided the most useful, transparent, and informative price quote of all the dealers. Everything was High quality, Low key, and Zero pressure -- and for the lowest offered price! None of the other dealerships came anywhere close to the high quality or low price of my interactions with Colonial, who distinguished themselves every step of the way. I live more than a 2 hours' drive from Colonial, and would happily go back to them. Well, done, Maggie!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pre-Sale = Excellent. Post sale - Impossible!!!

    My vehicle needs some warranty work but I haven't been able to get any help from the dealership even confirming that I have a warranty. I finally ...


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    My vehicle needs some warranty work but I haven't been able to get any help from the dealership even confirming that I have a warranty. I finally get to speak to someone who can tell me what my warranty state is and she will not allow me to talk. Every time I tried to ask a question she cut me off. She was VERY condescending! I have never had anyone talk to me like she did. I will never do business with them again. Thanks to Debbie!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service

    Excellent service! Our sales rep. Justin Powell made the process of buying a new car very enjoyable. We were treated very well by all staff. We lo...


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    Excellent service! Our sales rep. Justin Powell made the process of buying a new car very enjoyable. We were treated very well by all staff. We looked at two other dealerships and had done a fair amount of research. We had a good idea of what we wanted and the Altima met all of our criteria. We got more car for less money at Colonial and a better trade in value on our vehicle. Our next vehicle will be from Colonial.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic deal, love our salesperson !

    This was our third purchase fromColonial, all from Simona, and are very happy with our cars! Simona is fantastic. She is very helpful and will go ...


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    This was our third purchase fromColonial, all from Simona, and are very happy with our cars! Simona is fantastic. She is very helpful and will go out of her way to make her customers happy. The only negative about our experience is the wait time to sign the papers. I would suggest that Colonial hire more people to help in that department. The last two times we seemed to wait for hours just to sign our names. Other than that, our experience is great. The only reason we go to Charlottesville is to shop at Colonial Auto Center with Simona!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing service that exceeded all expectations

    A few months ago I bought a used car from Colonial Auto Center and was treated extremely well. Unfortunately I discovered within a matter of weeks...


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    A few months ago I bought a used car from Colonial Auto Center and was treated extremely well. Unfortunately I discovered within a matter of weeks that the vehicle I purchased had some rather serious issues that would need expensive repairs. These issues were not the fault of Colonial, but I was worried that I had made a really bad decision that I would be saddled with for years. So imagine my relief and heartfelt appreciation when the management at Colonial took back the car and generously helped me to finance another. I was completely overwhelmed at their kindness, their understanding, and their dedication to customer service. I work at a company that prides itself on great customer service and support. But the lengths to which the good people at Colonial Auto Center went for me - from Sales to the Service Center to Management - convinced me that this was probably the finest buying experience I have ever had anywhere. I went from a state of worry and remorse to absolute relief and heartfelt gratitude. Colonial Auto Center has made me a fan and a customer for life, and I would urge anyone I know to take their business there, whether it be for service, repairs or sales. These are very good people and I am still humbled by how well I was treated. I wish all car dealerships and service centers were run this way. I feel very fortunate to have dealt with them and to have had this experience. A huge personal thanks to my salesman, Mr. William "Chili" Childress, Used Car Manager Mr. Nick Walton, and Service Manager Mr. Doug Layton. All three of these gentlemen were a pleasure to deal with and are a credit to their professions. It's impossible to imagine that I could have been treated nearly as well at any other dealership.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Best Car Buying Experience

    I had been searching for the perfect Nissan Juke, and found one online at Colonial Auto Center. Blake Rouse was my sales representative. He was al...


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    I had been searching for the perfect Nissan Juke, and found one online at Colonial Auto Center. Blake Rouse was my sales representative. He was always so nice and quick to respond. I felt like I was his one and only most important customer. There was never any pressure and he went above and beyond to meet my needs. I drove hours to see the car before I bought it, and it was worth the trip! Everyone who works there is so nice and helpful. I never thought it would be fun to buy a car! I will definitely refer them to anyone!

    Does recommend this dealer
    Did make a purchase
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