Parsons Opequon Motors

Great people and great service. They are all polite and professional people that provide wonderful service. Very pleased . I have bought several vehicles there and will return

Excellent buying experience. Very professional without high pressure sales tactics. I was extremely pleased with my purchase. Knowledgeable sales person. I highly recommend this dealership.

This dealership is phenomenal! The level of customer service is off the charts. I spent several weeks trying to decide on a vehicle that would best suit our needs. My husband is a Disabled Veteran so many things had to be considered. Patience and understanding with everyone I spoke to. I would definitely refer this Dealership!

Unempathetic to a mistake they made and provided incorrect information. Not a trustworthy dealership.

I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.

This is the forth time I bought from Opequon Motors, the sales was fast and great, the Salemen were friendly and very helpful. They gave me a very reasonable trade-in value for my vehicle. Would I buy from them again? No question about it.

The dealership was clean, staff was friendly and took their time with me, I made a special request and the owner granted my request.

Wanted to buy a vehicle and was waiting on information, which was promised. I was coming from quite a distance. I was told that they couldn't get pictures or info until the following day. Ok, fine. The following day came and when I followed up, I was told it was out being test driven. I replied several hours later and was told it sold. Had I been given the information and the chance to at least leave a deposit, which would probably have meant nothing anyhow, they would most certainly have had a sale with me. I don't like these kind of tactics. It is bad business. They certainly did not go out of the way for me, and one can only assume that the same "effort" is put forth with other customers. Therefore, I would not recommend this dealer at all.

I am very disappointed with the parts department's handling in the making of spare keys for my GM vehicle. They failed to contact me when the blank key (paid for up front) arrived. I was curtly told "they had the VIN, etc." Upon calling to inquire about the whereabouts of the key, the parts counter person said "they couldn't hear me" then laughed. I told the person I didn't live near by and it was a problem. Upon my arrival at the dealership, the parts person had an attitude, was not helpful and, demonstrated poor customer service in fromt of the general manager - why? I had the vehicle's original keys and the blanks could have been cut without the hassle, my unnecessary return to the dealership and so forth. The most disappointing aspect for me was, the lack of customer service. The quickest way to lose your customers is to demonstrate a bad attitude - nobody needs it. Needs addressed, and an apology.

We went just to look at cars and ended up buying a car before we left. The manager was very gracious and helpful, everyone we dealt with could not have been more polite and helpful. Will always recommend Opequon MARTINSBURG to purchase a car.