Parsons Opequon Motors

We went just to look at cars and ended up buying a car before we left. The manager was very gracious and helpful, everyone we dealt with could not have been more polite and helpful. Will always recommend Opequon MARTINSBURG to purchase a car.

I am very disappointed with the parts department's handling in the making of spare keys for my GM vehicle. They failed to contact me when the blank key (paid for up front) arrived. I was curtly told "they had the VIN, etc." Upon calling to inquire about the whereabouts of the key, the parts counter person said "they couldn't hear me" then laughed. I told the person I didn't live near by and it was a problem. Upon my arrival at the dealership, the parts person had an attitude, was not helpful and, demonstrated poor customer service in fromt of the general manager - why? I had the vehicle's original keys and the blanks could have been cut without the hassle, my unnecessary return to the dealership and so forth. The most disappointing aspect for me was, the lack of customer service. The quickest way to lose your customers is to demonstrate a bad attitude - nobody needs it. Needs addressed, and an apology.

Was a very welcoming dealership. Thank you Theresa and Erica for helping me with the selection of the new truck, the test drive and walking me thru all its buttons and options, thank you Sherry for your help in getting my old vehicles to the dealership and thank you Jeremy for getting me thru all that darn paperwork quickly and easily and with a wonderful attitude.