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Reviews

Average Ratings

4.0
9 lifetime reviews.
  • Great people.

    We went just to look at cars and ended up buying a car before we left. The manager was very gracious and helpful, everyone we dealt with could not...

    Dealer Response

    We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic...


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    We went just to look at cars and ended up buying a car before we left. The manager was very gracious and helpful, everyone we dealt with could not have been more polite and helpful. Will always recommend Opequon MARTINSBURG to purchase a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic feedback. We hope to see you stop by again soon. Thanks again, Pat!


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  • Outstanding service and clean facility

    The dealership was clean, staff was friendly and took their time with me, I made a special request and the owner granted my request.


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    The dealership was clean, staff was friendly and took their time with me, I made a special request and the owner granted my request.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Parts Department - Lacking

    I am very disappointed with the parts department's handling in the making of spare keys for my GM vehicle. They failed to contact me when the blan...


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    I am very disappointed with the parts department's handling in the making of spare keys for my GM vehicle. They failed to contact me when the blank key (paid for up front) arrived. I was curtly told "they had the VIN, etc." Upon calling to inquire about the whereabouts of the key, the parts counter person said "they couldn't hear me" then laughed. I told the person I didn't live near by and it was a problem. Upon my arrival at the dealership, the parts person had an attitude, was not helpful and, demonstrated poor customer service in fromt of the general manager - why? I had the vehicle's original keys and the blanks could have been cut without the hassle, my unnecessary return to the dealership and so forth. The most disappointing aspect for me was, the lack of customer service. The quickest way to lose your customers is to demonstrate a bad attitude - nobody needs it. Needs addressed, and an apology.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Dealership

    Was a very welcoming dealership. Thank you Theresa and Erica for helping me with the selection of the new truck, the test drive and walking me thr...

    Dealer Response

    We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic...


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    Was a very welcoming dealership. Thank you Theresa and Erica for helping me with the selection of the new truck, the test drive and walking me thru all its buttons and options, thank you Sherry for your help in getting my old vehicles to the dealership and thank you Jeremy for getting me thru all that darn paperwork quickly and easily and with a wonderful attitude.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to know that you had such a positive experience while visiting our dealership and would like to thank you for giving us this fantastic feedback. We hope to see you stop by again soon. Thanks again, Barbara!


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  • Love my Sierra!!

    I LOVE LOVE LOVE MY TRUCK!! I got a great deal on a 2014 Sierra, all the prices were below everyone elses and they were so eager to help. The new ...


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    I LOVE LOVE LOVE MY TRUCK!! I got a great deal on a 2014 Sierra, all the prices were below everyone elses and they were so eager to help. The new dealership is gorgeous and the signing papers process was faster than I have every experienced. WE loved everything.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great help!

    Excellent help and customer service! We were looking for an SUV and found the perfect one. Many to choose from, both used and new. The process was...


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    Excellent help and customer service! We were looking for an SUV and found the perfect one. Many to choose from, both used and new. The process was fairly quick, I just hate buying cars period. This was not too bad!! We love our new Acadia!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Rip-off

    I brought my 2010 Cobalt in to this shop for a fuel system cleaning per owner's manual and milage. This included-fuel inj. ,fuel induction and thr...


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    I brought my 2010 Cobalt in to this shop for a fuel system cleaning per owner's manual and milage. This included-fuel inj. ,fuel induction and throttle body cleaning. Charged me$239.95. My next oil change, they told me my throttle body needed cleaned. I told them, that's odd because I just had it cleaned 3 month's ago. She ''checked'' my record's and told me that they just cleaned the injector's.I told her that's odd because I was charged for the throttle body being cleaned also.In this 3 month period, my check engine light came on. Brought my car in and they said my under hood fuse block was bad. cost me $556.00. Tonight the check engine light came on and Auto Zone showed the same code's as it did the last time. DO NOT TAKE YOUR CAR TO THIS SHOP!!!!!!!!!!!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent

    This is one of the best automobile dealers in the entire area. The sales team and the service department are excellent all around. Please consider...


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    This is one of the best automobile dealers in the entire area. The sales team and the service department are excellent all around. Please consider this Dealer before you buy your next vehicle. You will have a feeling of satisfaction when you buy from this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New car shopping

    All people involved were great. Salesman Mike Williams was so helpful, knowledgeable, friendly and professional. Could not ask for more for dealer...


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    All people involved were great. Salesman Mike Williams was so helpful, knowledgeable, friendly and professional. Could not ask for more for dealer. Purchase my new Buick there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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