North Bay Cadillac GMC

I turned in my 2022 Cadillac XT6 off it's lease yesterday and the whole process was easy and seamless. Beth Sussman and the receptionist at the front desk were a pleasure to deal with and were both extremely accommodating and courteous even though I did not lease the car from North Bay originally. I would definitely consider doing business at this dealership in the future.

We had a great experience at North Bay with Joanna Cronin. She was patient, courteous and extremely knowledgeable. Would recommend her and the dealership to all friends and family.

North Bay Cadillac: A Dealership to Avoid at All Costs If you value customer loyalty, financial security, and basic honesty, stay far away from North Bay Cadillac. This dealership operates like a scam, with zero regard for returning customers and a complete disregard for protecting financial information. Instead of rewarding loyalty, they take advantage of it, treating long-term customers with the same indifference as a first-time visitor—if not worse. Even more concerning is their blatant mishandling of sensitive financial data. If you expect professionalism and security when sharing personal details, think again. Their carelessness puts customers at risk, and when confronted, they either deflect responsibility or offer empty apologies. Simply put, North Bay Cadillac embodies everything wrong with shady car dealerships. Do yourself a favor—avoid this place at all costs and take your business somewhere that actually values integrity.

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.

I found the car I was looking for here at North Bay, on the internet. My phone conversations With Peter, John and David were perfect. If one wasn't there the other handled my questions and rather than "can I take a message and have him call you back" they handled what I needed to get to my final decision. Having bought a new car every 3 years (employer policy) for my entire working career I dealt with a lot of car salespeople. Some truthful some not so much (whatever it took to make the sale) and some outright liars. I was prepared for a challenging experience. It was just the opposite, it was probably the best buying experience I have ever had. Absolutely no pressure to buy anything additional like all finance guys do. He asked once if I wanted any warranties or anything, I said no thank you once and that was it. The numbers were just exactly as we discussed on the phone and he even added a couple of unexpected things such as free key replacement policy for three years, sanitizing the complete interior. I was really flabbergasted. As we were leaving John, who was not my salesman, followed us out asking if he could explain anything, pair our phones or anything else. I said no thank you, he said have a great day. And we drove away. Absolutely my best car buying experience ever, even though it was over in less than 20 minutes. All of the people with their negative reviews can take a hike. I would bet they are by competitors trying to give a bad name to a great dealership. The questions below all have very good as the highest rating, one of the responses should be "Amazing" or "Incredible".

Putting up fake advertising for vehicle and trying to upsell is just bait and switch. Really unprofessional and waste of my time. Shame on you!

extremely unprofessional no one knows what the other person is doing horrible service i wish I could give them a lower rating do not use them thats all i can say

What an amazing experience. By far the best dealership we have ever purchased a vehicle from. Many thanks to Chris W. and the staff at North Bay. Looking forward to enjoying our 2024 GMC Acadia AT4 for many years to come. For sure will be here for our next purchase.

David, the supervisor, needs to be either retrained or let go. I arrived on time at 3 PM for my scheduled service, after being assured multiple times that a shuttle would be provided back to my home. I was told this both when I scheduled the service and when I checked in. I waited until 4 PM, only to be informed that the shuttle wouldn't be available and that the service wouldn't be performed on my vehicle. This is completely unacceptable.

This was a very good experience. North Bay has a straightforward and honest approach to their dealings with clear pricing and costs, good communication, and a friendly/helpful staff.