North Bay Cadillac Hours
Welcome to North Bay Cadillac Buick GMC
We are excited to help you with your vehicle purchase. North Bay has an outstanding reputation of being a leader among tri-state dealerships in sales and service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. After your purchase, our GM Certified technicians are here to give you the best service. Thats why year after year our customers keep coming back and driving more traffic to our store than ever before. We have earned GM's Master Dealer Award for 9 Consecutive Years.
"One Visit is all you Need!"
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Amazing team. Made the experience seem less and stress free. Always go to them for my Escalades and also jaguar and range rovers. No body can beat them... in service, inventory and pristine paperwork and deals!!
We're incredibly humbled by your kind words. Our top priority is to always provide the utmost in customer service and quality to each and every one of... our guests, and we're thrilled that you feel you experienced this value first hand. We thank you again, and let us know if there's anything else we can do to assist you. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC
Had to give one star because Google doesn’t allow zero stars. I have never had a worse experience in my life. Was in the final stages of a lease deal on... a 2019 Acadia before the manager called me to squashed the deal. We had done all the negotiations, I received an email from the salesperson with the financial details of the deal listed in writing. I gave my credit card number to the salesperson to put down a $200 deposit on the truck and came in to test drive it the next day. The next day, I spoke with the salesperson and gave all of my financials to get the credit app processed. Two hours later, I received a phone call from the manager indicating that the deal couldn’t be honored because the “computer was down two days ago when the quote was generated and the interest payment wasn’t factored into the quote”. Was then told that the salesperson didn’t run the numbers by any managers and that they didn’t have to honor the deal because an emailed quote isn’t a written deal. Was also told that despite taking my credit card information, the deposit was actually charged. Was not offered any alternatives or solutions and was told the actual lease price would be at least $100 more. Logged a formal complaint with GM Corporate because this is not how you conduct business. No wonder no one trusts anyone anymore. How could you after encountering this type of dishonest bait and switch business practice. Not to mention, I would LOVE to know what North Bay did with all of the personal information I gave them. Went to see them in person today and no resolution. Just the same song and dance about how they couldn’t honor the deal. Sales manager was yelling at my husband on the floor. Completely unacceptable.
We acknowledge your review and are currently looking into the events you’ve detailed.
I had a problem with my leased car and the service I got from Marino was excellent. They took care of the problem. Also the sales person Rochelle was the... best. She really knew how to help me and guide me in the right vehicle. Thank you north bay.
Thank you for taking the time to write this review. We are pleased to hear that Marino and Rochelle were able to provide an efficient and overall posi...tive experience. Best, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC
I purchased A 2018 Cadillac XT 5, From North Bay Cadillac, and I must say, I could not be more pleased! Joey my salesman was extremely knowledgeable about... the XT 5, and explained to me in detail, about the three different models in this series. He and his mgr Michelle made the purchase process, very easy, with a no sales pressure presentation, I highly recommend North Bay Cadillac, and Joey as a wonderful salesman¿ to deal with!!
Congratulations on your 2018 Cadillac XT 5, Owen! It's delightful to know that you were pleased with the service you received from Joey. We appreciate... your recommendation and we look forward to assisting you again down the road. Best, Michelle Thornton, General Sales Manager | North Bay Cadillac Buick GMC
Last year we purchased my 2016 Acadia, told the dealer we would be returning next year to purchased another truck. Well its that year and we didn't even... think to look at another car dealer. Went straight to North Bay and met with Petar. He was, funny and easy going. Showed us what we were looking for and fell in love with the Chevy Tahoe 2015 Black LTZ. Petar made sure to communicate, contact and keep us in the loop with everything, rates to financing. We will always recommend family and friends to shop North Bay and Service Center. North Bay and its employees, from finance department to sales, everyone is treated with a level of professionalism that goes beyond the standard of customer service. J & I thank you for making this sale a smooth transaction. Chris Werner for being a great manager and all the guys who had to work after hours to get everything together. Sorry for keeping you back! We appreciate it.
Thank you for sharing your experience with us! We couldn't be happier to know that you enjoyed your experience here at our dealership and that Petar a...nd our staff did a great job in assisting you with your purchase. We appreciate your recommendation and we look forward to your next visit. Best, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC
I made an appointment with Petar to purchase a used 2014 Yukon with 21,000 miles. I showed up and he wasn't even there....had my bank check in hand. ... The Yukon wasn't there either so I had to wait for another salesperson to go pick it up at the car wash. I worked with Petar for over a week lining up the sale and I drove from Massachusetts. The Yukon had worn out front tires, major scratches in front bumper, the brake pedal was worn on right side and the interior wood accents were all scratched. I did not buy the Yukon and I advise anyone looking for a new or used auto to NOT use Northbay. Terrible experience and to top it off I never heard from Petar to apologize. I have tried to reach the general manager, but his phone line just rings....and rings.
Good afternoon Mr. Curls, I want to thank you for taking the time to take my phone call yesterday. I again would like to apologize on behalf of North... Bay Cadillac Buick GMC for your time wasted traveling back and forth from Massachusetts. This certainly was not our intent. I sincerely wish our vehicle had met your expectations. If I can be of any assistance to you in the future it would certainly be my pleasure. Please contact me directly. Regards, Anthony Ciuffo, General Manager
Excellent service.. great crew.. convenience facility.. Evrything perfect.. I never seen before like this dealer... very good I want to tell my family... and friends. When you want to buy or lease cadillac only north bay cadillac..
Thank you for sharing your experience with us, Min! We are pleased to hear that you are satisfied with the service you received from our staff, as wel...l as our facilities. If there is anything more that we can do please come back and see us again. Best, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC
The people and the service area has made this a very nice experience But I don't like writing essays Thank You
Thank you so much for the kind words, Peter! I am glad to know that you were pleased with your visit. Please come back and see us if you need anything... else, be it service or sales. Best, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC
Staff was wonderful and helpful , especially, my salesperson, Bill. Showroom was bright and clean. Process went quickly and no problems to report
Thank you for the glowing review, John! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was wha...t you received from Bill and our staff. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC
The facility is extremely clean and comfy. The staff are help, courteous and eager to assist. They were able to get us a loaner vehicle large enough for... accommodate a family of 5 w/out any problems. Both experiences at this service center were top notch. I highly recommend North Bay Dealership and Service Center
Thank you for the kind words, Yorel! We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this ...dedication. We appreciate you taking the time to leave us this great feedback. At North Bay Cadillac Buick GMC, we value our customers and we look forward to seeing you on your next visit. Sincerely, Anthony Ciuffo | General Manager | North Bay Cadillac Buick GMC