THE Destination for Chrysler, Dodge, Jeep and RAM and Used Car Shoppers
Located Near Corinth MS, Florence AL, and Jackson TN
Jones Chrysler Dodge Jeep Ram may be best known as truck dealership in Savannah, TN due to our vast inventory of Ram 1500 and 2500 trucks. In fact, you can easily view all of our selection of Dodge Ram trucks now. Yet as a new and used car dealer serving drivers in Jackson, Henderson, Lexington, Corinth MS, and Florence AL, our customers tell us its the friendly service we offer that keeps them coming back for car year after year.
"FREE JONESCARE LIFETIME WARRANTY! GOOD EVERYWHERE IN THE USA & CANADA!"
I contacted the seller about a week ago requesting information on a 2014 Camry, which they provided. I let them know that I was 2 hours away and I would... need to think about it. This morning I let them know that I would try to take off this afternoon and could be there about 4:00. They said that would be great. At 2:00, I let them know I was leaving the house and would be there a little after 4:00. To which they respond "we ready for ya". I show up at 4:00 and they can't find the car. They then act surprised to find that it has sold. However, they have a 2017 Camry they can sell me for $2,000 more. Now this is not a large dealership. You can literally see every car in the lot from the showroom. But instead of looking out the window to see if the car was there, they let me make take off work and make a 4 hour round trip for nothing. Even if it sold after I left the house, at least send me a text and let me know so I can turn around. Best case this was severe incompetence. Or possibly is was just a slimy sales tactic to try to up-sale me to a more expensive car. It is tactics like this that give car salesmen a bad reputation. However the joke is on them. I found a 1 owner 2017 Camry on the way home that was $1,500 less than the 2 owner 2017 Camry they tried to get me to take.
I am especially thankful for Rex and Morgan at Jones Chrysler in Savannah TN in helping me to get my ideal truck. Their staff provide excellent service... and are very knowledgeable and reasonable. Honestly, I have consulted (made phone calls and talked in person) more than ten car dealerships around Alabama, Georgia, and Tennessee during my hunting process, and Jones Chrysler is the best among them in my opinion. If you guys are looking for a vehicle out there I encourage you to give them a phone call or pay them a visit, you will not regret. My hunting process on a Ford F-150 began a few months ago. Jones Chrysler caught my eyes because of the fabulous collection of vehicles they had on both Cars.com and their official website. Made a phone call to them and Rex at Jones Chrysler gave me a lot of confidence based on his enthusiastic attitude and detailed introduction on the vehicle I consulted. His partner, Morgan, who later assisted with the purchase, was as professional as Rex. They gave useful advice and made sure that the vehicles were road ready so you could just make the purchase and get it right the way. As I am pretty new to the country, I really appreciate them in helping me to get a safe and beautiful vehicle that is very good value for the money. Very pleasurable experience I recommend them to everyone!
I was in Savannah, TN and needed my vehicle serviced. Although I did not purchase my vehicle from there, they were more than willing to help me. I needed... an Oil Change and to find out why my check engine light was on. I was always weary of stopping somewhere unfamiliar with my vehicle with out my husband, but had no other choice. They answered all my questions in a very professional manner and did not try to tell my there were other things wrong with my vehicle that would cost extra money. I was there less than an hour and felt comfortable every minute. I will purchase my next vehicle here. it's hard to find customer service like this anymore.
Read or leave, up to you. So here I sit with a 2018 Toyota RAV4 Adventure that I have now owned for 4 months. The first test drive, I LOVED the vehicle(Purchased... at Chrysler) and I was getting promised that any of the dings and paint chips would be fixed as soon as their “body man” came in. So I waited. Nothing. My husband calls the salesman. We did get the dings fixed.. The salesman, Lucas, then said “I will call you first thing in the morning to set up the paint repair”. We NEVER heard another word. The first long drive(81 miles)I started feeling a vibration/shuddering feeling from what I thought was the tires. So, I was like okay, this can wait. So when I have my 1st oil change scheduled, I tell them at GM that I am feeling a vibration at around 50mph. I get told my “back tires are chopped up from pulling a heavy trailer” by Shane and that he balanced my tires. I have not nor will ever pull a trailer with said vehicle. So, after being charged a “diagnostic” fee of $110, I leave... preparing to purchase new tires. My husband was not having it. So he called and spoke with Linda at GM. She got us our “diagnostic” charge refunded along with 2 brand new tires put on. I was thinking... oh this place isn’t so bad after all.. BUT the vibration was STILL there. So after playing phone tag for over a week we get in to have it looked at again. This time it’s by Jerome...he rode with me and said he couldn’t feel it. So he put the 2 brand new tires on the front(because he believes what I’m feeling is from the tires). I get told by Linda that if that didn’t fix it to bring it back. SO, I DID bring it back... again!!! I was there 2 hours and they found “nothing”. Linda was super pleasant, by the way.. but she said she didn’t know what else she could do for us. That if it kept doing it to get in touch with her. We NEVER could get back in touch with her. So I took it to Toyota in Jackson. They balanced the tires and flashed the pcm for a tsb. On the way home it did it more intensely because it was on the long trips... just like when I always feel it the worst. I then went to the dealership where I purchased it, Jones Chrysler, to discover that my salesman had been fired but I also spoke with the Sales Manager, Anas. He made sure I got an appointment set up. At my appointment, they balanced and rotated the tires again! Still vibrating. They set it up for Robinson Toyota to be covered under my warranty(we are paying for ALL kinds of extra crap) So Toyota says my tire road force is way off and balances the tires again but this time let’s my husband know of some super bad scratches on my rims from where someone previously scraped the weights off. I left there afterwards and it’s still vibrating. So We go back and talk to Anas. He says “I have a buddy at Tuscumbia Toyota, I will drive it down there myself and have them put a brand new driveshaft in”. They never fixed it and pretty much told me to drive it until something broke because of the 250,000 mile warranty
Found 2019 Chrysler Pacifica online. Called asked for Sales. Elizabeth L. answered the call. She was very helpful. Negotiated and agreed on sale price.... Van was delivered to my home in Corinth, MS. Van had a couple of issues the detail shop missed. Elizabeth and her Managers assured me they would correct the issues. Came back and picked up the van. The issues were corrected. Elizabeth did a GREAT JOB OF STAYING IN TOUCH, AND COMMUNICATING with me during the whole process. Elizabeth did everything she said she would and more! Mr. Herschel who delivered the Van both times, and completed our paperwork with us was a wonderful Gentleman! Great Price! Great Service after the sale! Great People!
Rob, thank you, for taking the time to leave a great review and letting us know Elizabeth did a great job for you! Elizabeth and her entire team consi...dered it a pleasure to work for you. We look forward to serving you well for many years down the road. Welcome to the Jones Chrysler Dodge Jeep Ram Savannah family!
I have never walked out of a dealership over $900. Apparently they didn’t want to sell us the Jeep yesterday. They made us feel as if our truck that we... was trading was basically not worth much and no one would be interested in it. I take pride in taking care of every vehicle that we have. They usually get cleaned on average 2 times per week. They made things sound good on the phone so we made me the hour drive over to only be disappointed!!!!
My wife and I were very pleased with our experience and appreciate salesman Dean Arnold for his professionalism in the sales process. Dean kept us informed... as the used truck was being repaired. Since closing the deal we have really enjoyed the truck. Thanks Dean we really appreciate you!
The vehicle I wanted was listed online and was exactly as described. Excellent vehicle at a fair price. No hassle, no pressure transaction. Complements... to Dean, Ken and Cassie! Many thanks for making it easy.
My car purchase experience was amazing from the 1st phone call up to the signing of my bill of sale. I initially called to inquire about the mileage on... a car that I saw online. Elizabeth answered all of my questions, and new exactly what to say to get me to make a 2hour drive to their facility. From our meeting, to tough price negotiations, and finally a purchase the ENTIRE team (Elizabeth, Anas, and Stephanie) did what they could to assure that I walked out of their facility with the car that I had my heart set on (even though we were there well after the close of business). Then to add extra care/concern on top of a sweet deal; I received SEVERAL calls after I purchased the car to make sure that everything was going well with my purchase. The team at JONES provided me with an EXEMPLARY customer service experience; one that I will always boast of and recommend to anyone. I was extremely happy with the entire process! If anyone is looking to purchase a new vehicle, JONES is the place to make it happen! Oh and I did not mention that the PRICE was RIGHT!!! So you'll definitely WIN when choosing any one of JONES's car sales facilities!!
What a fantastic review B. Ruck! We are proud to have been given the opportunity to earn your business and trust all the way from Southhaven, MS! We a...re gald you had such a great experience and are happy with your purchase. Congratulations and welcome to the Jones Family!
Great staff and friendly service. This is where I go to buy all my new vehicle great prices. It is very clean and a lot of inventory to choose from. ... Our sales person was great. She knew her stuff.
Awesome to hear Rhonda! Glad you are happy wit your purchase and we look forward to serving you and your family in the future!