Great experience with highly qualified salesperson Kim and the ability to clearly distinguish the different builds in types and the differences in model... years. No nonsense or games but clear analysis.
Kimberly white Our sales associate was absolutely excellent. She personally drove to our home in Northern Virginia from Norfolk to bring all the paperwork... to sign for us to buy our new 2020 XT and buy us a loaner car. She took back our car that was going to go for trade-in. Two weeks later she returned with our new car and all the documents and we didn?t even have to leave our home. That was excellent beyond the call of duty for service! I would recommend this dealership and hurt anybody and we will be going back to buy a second
My husband and i was in your facility yesterday ..Our salesman Mr.John J Butler was awesome he treated us like family..He was very polite went over everything... with us. I truly appreciate that to the up most. It was a very good experience ..He deserve a raise as good as he is..Gonna tell everyone in my church when they get ready to up grade their Cadillac's to go see Mr.John J Butler Jr . at Rick Hendrick Cadillac He is awesome ...God bless and we are so happy with our Cadillac !!
Thank you for such kind words! We look forward to working with you in your next Cadillac!
Steven was great to work with. Very patient and helpful throughout our search for a new vehicle. He had great knowledge of the vehicles.
Jeff Sherbinsky, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We sincerely thank you for the positive review, and... look forward to seeing you again soon!
Let me tell you that this was the most pleasant car buying experience I?ve EVER had. I had the pleasure of working with Steve Stone. Not only is he extremely... professional, he is well educated in his knowledge of vehicles. He went that extra mile to make sure I got the exact car I dreamed of. He made my dreams a reality! Thank you Steve! Craig Petrie also took great care of me! This place is top notch, one step above the rest!
Hello Linzey Conaway, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
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Bristel White, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk.
Bob wese helped out in every aspect of buying my car. Great salesman and will work out deals that are good for both parties
E J Floydd, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Cadillac Norfolk. Thank you, and have a f...antastic day!
Been searching all day for a vehicle. Just returned from deployment was looking to purchase a truck. Last place I thought i would find the Toyota Tundra... I was looking for is a Cadillac dealer. Rick Hendrix is a superb dealership. No shenanigans especially from Steve Stone (Salesman). Didn’t try to force the vehicle on me and was not overbearing, very professional and communicative. I would recommend anyone to take a look at this dealership when they are shopping for new and used vehicles. They continue to take care of you even after the purchase. Going above and beyond. Thank you
It was a pleasure working with you. I?m so happy that we are able to get you that lifted Toyota Tundra. That vehicle fit you perfect. It was really r...ewarding to earn your business. I just knew the history of the vehicle because I personally traded it in on a new Cadillac Escalade ESV. It is too funny that you ran into the former owner already!!! I come with the life of the vehicle so feel free to call me anytime at 757-537-0857. Respectfully, Steven Stone Thank you for your service to this country
Found the truck by accident on Sunday (dealership closed) at a car show sponsored by another Hendrick dealership next door, was on the lot Monday morning... before they opened to test drive it. Had been shopping for a new or nice used truck for 2 years at several other area dealerships without any successful deals but Steve Stone met us on the lot as we approached the truck to look at it. It took some to get it done but he didn't give up and was able to put an acceptable deal together on it.
It was great meeting you and your wife. I am so glad that we found a truck for you. I knew you had been searching for two years and it really made my... day that I was the right guy, the right dealership, the right price, and the right vehicle. I know you take care of your vehicles and if you ever need anything feel free to give me a call on my cell phone 757-537-0857. Respectfully, Steve Stone
Steven was our salesman. He stuck with us through hours of not knowing what we wanted, the grouping hours paid off and my husband got his Escalade! Thank... u Steven, will see you soon as we need another vehicle!
Shawna, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. We hope ...to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk