Rick Hendrick Cadillac

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
38 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 30, 2020

    Great experience with highly qualified salesperson Kim and the ability to clearly distinguish the different builds in types and the differences in model... years. No nonsense or games but clear analysis.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2020

    Kimberly white Our sales associate was absolutely excellent. She personally drove to our home in Northern Virginia from Norfolk to bring all the paperwork... to sign for us to buy our new 2020 XT and buy us a loaner car. She took back our car that was going to go for trade-in. Two weeks later she returned with our new car and all the documents and we didn?t even have to leave our home. That was excellent beyond the call of duty for service! I would recommend this dealership and hurt anybody and we will be going back to buy a second

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • September 13, 2017

    My husband and i was in your facility yesterday ..Our salesman Mr.John J Butler was awesome he treated us like family..He was very polite went over everything... with us. I truly appreciate that to the up most. It was a very good experience ..He deserve a raise as good as he is..Gonna tell everyone in my church when they get ready to up grade their Cadillac's to go see Mr.John J Butler Jr . at Rick Hendrick Cadillac He is awesome ...God bless and we are so happy with our Cadillac !!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for such kind words! We look forward to working with you in your next Cadillac!

  • 5.0 out of 5
    July 28, 2020

    Steven was great to work with. Very patient and helpful throughout our search for a new vehicle. He had great knowledge of the vehicles.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeff Sherbinsky, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We sincerely thank you for the positive review, and... look forward to seeing you again soon!

  • 5.0 out of 5
    December 28, 2019

    Let me tell you that this was the most pleasant car buying experience I?ve EVER had. I had the pleasure of working with Steve Stone. Not only is he extremely... professional, he is well educated in his knowledge of vehicles. He went that extra mile to make sure I got the exact car I dreamed of. He made my dreams a reality! Thank you Steve! Craig Petrie also took great care of me! This place is top notch, one step above the rest!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Linzey Conaway, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

  • 5.0 out of 5
    November 23, 2019

    Reference to previous the me is Mr. and the avian is agian just wanted to correct my previous post

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bristel White, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk.

  • 4.0 out of 5
    October 20, 2019

    Bob wese helped out in every aspect of buying my car. Great salesman and will work out deals that are good for both parties

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    E J Floydd, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Cadillac Norfolk. Thank you, and have a f...antastic day!

  • 5.0 out of 5
    September 21, 2019

    Been searching all day for a vehicle. Just returned from deployment was looking to purchase a truck. Last place I thought i would find the Toyota Tundra... I was looking for is a Cadillac dealer. Rick Hendrix is a superb dealership. No shenanigans especially from Steve Stone (Salesman). Didn’t try to force the vehicle on me and was not overbearing, very professional and communicative. I would recommend anyone to take a look at this dealership when they are shopping for new and used vehicles. They continue to take care of you even after the purchase. Going above and beyond. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was a pleasure working with you. I?m so happy that we are able to get you that lifted Toyota Tundra. That vehicle fit you perfect. It was really r...ewarding to earn your business. I just knew the history of the vehicle because I personally traded it in on a new Cadillac Escalade ESV. It is too funny that you ran into the former owner already!!! I come with the life of the vehicle so feel free to call me anytime at 757-537-0857. Respectfully, Steven Stone Thank you for your service to this country

  • 5.0 out of 5
    September 14, 2019

    Found the truck by accident on Sunday (dealership closed) at a car show sponsored by another Hendrick dealership next door, was on the lot Monday morning... before they opened to test drive it. Had been shopping for a new or nice used truck for 2 years at several other area dealerships without any successful deals but Steve Stone met us on the lot as we approached the truck to look at it. It took some to get it done but he didn't give up and was able to put an acceptable deal together on it.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It was great meeting you and your wife. I am so glad that we found a truck for you. I knew you had been searching for two years and it really made my... day that I was the right guy, the right dealership, the right price, and the right vehicle. I know you take care of your vehicles and if you ever need anything feel free to give me a call on my cell phone 757-537-0857. Respectfully, Steve Stone

  • 5.0 out of 5
    September 9, 2019

    Steven was our salesman. He stuck with us through hours of not knowing what we wanted, the grouping hours paid off and my husband got his Escalade! Thank... u Steven, will see you soon as we need another vehicle!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shawna, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Cadillac Norfolk. We hope ...to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk

View More Reviews