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Reviews

Average Ratings

4.9
22 lifetime reviews.
  • Treated like family and friends.

    Dave Banner, The Blue Team Advisor, has always treated me fairly and friendly. He and Jerry are like old friends. I have been a Hendrick (Colonial...


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    Dave Banner, The Blue Team Advisor, has always treated me fairly and friendly. He and Jerry are like old friends. I have been a Hendrick (Colonial) Cadillac customer since 1993. I have owned an '93 Eldorado, '05 XLR and now a '13 CTS-V Coupe. Jerry and Dave know how meticulous I am about my vehicles and have treated them like their own. Craig Peitre in finance was extremely helpful in transferring extended coverage from my XLR to my CTS-V. Howard Messex and Alan Parker were extremely helpful in my research and quest for my new CTS-V. If you are looking for people that will treat you as family, go to Hendrick Cadillac.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Great Customer Service

    As usual fantastic service from my advisor Joe. The service cost me more than I had planned seeing I only wanted a yearly inspection and oil chang...


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    As usual fantastic service from my advisor Joe. The service cost me more than I had planned seeing I only wanted a yearly inspection and oil change. But he made it as painless as possible.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • AMAZING BUYING EXPERIENCE!!

    What an amazing buying experience! I made contact with Dante Goodrich about a month prior to my purchase. Dante had worked with me over the phone ...


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    What an amazing buying experience! I made contact with Dante Goodrich about a month prior to my purchase. Dante had worked with me over the phone and online to try and help me find the right full sized SUV. I had a lot of "wants" within my budget. Dante kept communication open and worked to find the perfect fit for me. I also received a phone call from a very pleasant and helpful team member. I believe her name was "Carla" but I'm not certain. She confirmed what I wanted in my new vehicle and scheduled me to meet with Dante. I was greeted by Dante, at the dealership, with a warm welcome and a willingness to not only meet my expectations, but to exceed them. Dante worked very hard to find what I wanted within my budget. Trust me, it was a tall request! But in the end Dante delivered! When I returned to the dealership to see & drive the car for the first time, he had it waiting right up front for me. He had taken the time to research the vehicle history and car fax prior to my arrival. Dante had also gone another step above and beyond; he had not only familiarized himself with practically every aspect of the vehicle but he had also visited the service team. Dante never pressured me for the sale. He was such a pleasure throughout the whole process! He's very personable and quite funny. He made what is typically a stressful purchase into a phenominal buying experience. I have no doubts that I made the right choice in vehicles, salesmen & dealerships! I honestly anticipated the experience to become more "typical" and potentially stressful when it was time to meet with finance. I could not have been more wrong. Craig was informative, honest and also quite humorous! Dante and Craig were not only a professional & informative team; but they were a fun team that made my buying experience not only memorable, but also enjoyable! Craig was very detailed when explaining my warranty options and extremely helpful at making sure I found what suited my needs and my budget! Dante has followed up with me to make sure I am happy with my purchase and to thank me for my business. I could not be more happy with Dante, Craig, the dealership and my new Escalade! Not only have I referred my friends, but I've also referred total strangers. Clearly, Rick Hendrick Cadillac has a winning team that stands head and shoulders above the many, many competitors I visited throughout my quest for a vehicle. I have no reason to ever look elsewhere. All my family's future car purchases will happen with the expertise and kindness of Dante Goodrich!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Hendrick Cadillac

    The service department at Rick Hendrick is professional, helpful, and provides service in a timely manner. All aspects of the work done and recomm...


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    The service department at Rick Hendrick is professional, helpful, and provides service in a timely manner. All aspects of the work done and recommendations for work were explained to me in detail. I would recommend this dealer to friends and return as a satisfied customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 2015 Cadillac XTS

    I previously owned a 2013 Cadillac XTS. From the first time I drove the 2015 Cadillac XTS I was impressed with the improvements I noticed right aw...


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    I previously owned a 2013 Cadillac XTS. From the first time I drove the 2015 Cadillac XTS I was impressed with the improvements I noticed right away. Its handling is great. This model does not have all the bells and whistles as the 2013 but nevertheless it appears built to perform at the optimal range of my expectations

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • The best Dealer Repair Shop EVER!I

    I took my car in for a noise it was making in the power steering area. They kept my car, put me in a loaner and when I got it back the noise was g...


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    I took my car in for a noise it was making in the power steering area. They kept my car, put me in a loaner and when I got it back the noise was gone. I and my husband were sick and hospitalized and they didn't pressure us at all to return the loaner, even when our car was repaired. That meant a lot..... Joe and Dave ALWAYS take good care of me and my Cadillac XTS! I LOVE THOSE GUYS!!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Service For Warranty Repair

    Brought my 2011 CTS in for a warranty repair (oil leak). I was issued a loaner to take care of my business for the day and before the end of the d...


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    Brought my 2011 CTS in for a warranty repair (oil leak). I was issued a loaner to take care of my business for the day and before the end of the day my CTS was ready for pickup. My service adviser Joe Waller provided excellent customer service and was very knowledgeable in addressing my concerns. Job well done!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • John Butler: A sales man you can trust

    i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch o...


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    i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch on the CUE screen. I informed this to sales person John Butler. he promised me that he will make sure that it gets fixed and asked me to drive home for now. he said he will order parts and let me know when to bring back car for servicing. i was initially skeptical if he really do it or not, as i already signed papers. But he talked to his boss on this and ordered the parts and followed up with me in getting this fixed. I really appreciate John for his commitment towards customers.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • John Butler: A sales man you can trust

    i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch o...


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    i recently purchased ATS and when i test drove the vehicle CUE screen was good. but when i signed papers and took the keys i found a big scratch on the CUE screen. I informed this to sales person John Butler. he promised me that he will make sure that it gets fixed and asked me to drive home for now. he said he will order parts and let me know when to bring back car for servicing. i was initially skeptical if he really do it or not, as i already signed papers. But he talked to his boss on this and ordered the parts and followed up with me in getting this fixed. I really appreciate John for his commitment towards customers.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Excellent Service

    My SRX felt like it was having a nervous breakdown on yesterday morning, so I drove it straight into you guys, and the care I was given was just e...


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    My SRX felt like it was having a nervous breakdown on yesterday morning, so I drove it straight into you guys, and the care I was given was just excellent, and ever cried to my husband I was so thankful. You all were truely a blessing, amd I go to church every Sunday. Thanks so much and a "BIG" thank you to Dave, he was the greatist!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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