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the wait time was acceptable; facilities were very clean as well as the garage area; staff in the garage area were very friendly and registered my car... for work very quickly
I have always received outstanding service at Holiday Chevrolet Cadillac.
Very helpful, professional,and courteous staff. Very clean facilities including show room, shop and parking lot!
Outstanding with great personal attention. Kept informed on cost and time of repair . Would use again for repair derby.
Wonderful experience! Clint Payne was very professional and found exactly what I was looking for! Highly recommend Hudgins Holiday!
Had nothing but an excellent experience here. The staff were professional and courteous. The sales associate I worked with, Whitney, was a pleasure to... do business with. Her customer service skills are far above average, along with her knowledge of the business. The offers they gave me were extremely fair, that's including trade-in value for my vehicle and the offer of the vehicle I bought. The extended warranty program they offer is nothing short of outstanding. If you're buying here, definitely take advantage of it! The bank they do business with offers competitive rates if you're going to finance. They actually provide moderately better rates than NFCU. Overall, I would 100% recommend this business if you're in the market for a new or used vehicle.
As always everything was great! However battery replacement was more expensive (about $50 more) than I was quoted over the phone.
This was the best buying a car experience I have ever had. The salesperson Jeff Dunn was wonderful. There was no pressure he was very informative and had... a great personality. The entire team from finance to meeting the company owner was pleasant. I would highly recommend this dealership. I would definitely return for any of my car needs.
Our family recently purchased a Certified Pre-owned vehicle from a Chevy Dealer in Gloucester, VA. We were reluctant to buy a vehicle 50 miles away from... our home but decided to since it was advertised as a Certified Pre-Owned Chevy, which carried a 12k mile bumper to bumper warranty. Four days after we purchased, the sunroof got stuck in the open position just as a rainstorm was approaching. Thankfully we were able to make it to our local Chevy Dealer just before they closed. (Holiday Chevrolet, Williamsburg, VA) Holiday pulled the vehicle into their service bay to protect from the rain. A week later Holiday Chevrolet diagnosed the issue as a bad sunroof motor and said this would not be covered under our12k mile bumper to bumper warranty. As you can imagine, I was frustrated that this would not be covered on a vehicle we just purchased, with a bumper-to-bumper Certified Pre-owned warranty. I spoke with the service manager, Robert , who stated if we had purchased the car from them, they would cover the sunroof motor. I called the dealer we purchased the vehicle from and explained the situation. They pulled the labor codes for replacing the sunroof motor and advised it should be covered under the warranty and that Holiday only needed tor run through the Certified Pre-owned warranty system. I again spoke with Robert, the service manage at Holiday Chevrolet, who advised me he would not call GM nor run through the system. He made it very clear there was nothing he would or could do. Either I pay out of pocket to have the sunroof motor replaced ($900) or I could take the vehicle back to the dealer I purchased from. Also he would charge me $100 diagnosis fee if I did not let them do the work. This has been the worst customer service I have ever received from a family owned company. I can assure you that I will never purchase anything nor utilize the service from Holiday. Everyone BEWARE!
Outstanding job every-time I take my vehicles in for any service.