Royal Chevrolet Buick GMC

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 1, 2020

    5 engines to get one good one. Every one same issue. Cyl 7 broken spring. It is this stupid failed in the 70's fuel management system. All 5 engines went... with no load within 1 year. Dealer stayed it was not maint related nor driving habits. Went once when the wife was driving it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    April 15, 2020

    I Personally would not purchase a Vehicle at Royal. I would drive the 60 miles to Sundance Chevrolet in Grand Ledge. Service Dept at Royal 2nd to none.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 20, 2012

    Purchasing this vehicle was a dream thanks to the service people at Royal. I bought through the internet manager, DT Drysdale, and he made the process... very easy going and enjoyable. I am a first-time buyer and he really helped me get through the process in an understanding and patient manner and made sure that all documents were signed, that I knew what I was signing and he sent the documents out to all the necessary people. The car itself was very sharp, very clean, everything they advertised it to be. They don't sell junk here. I highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 18, 2020

    I had problems every single time I brought my car here. The last time I had the first appointment of the day and called a half hour before closing to try... to get an update and was told they had been busy and were just getting to look at it now. Charged me for an estimate without having said there would be a charge beforehand

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 13, 2018

    Oil change was completed and price was just over $27 - seemed efficient and professional with service - thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 12, 2018

    Having some major work done on my 2015 Silverado Z71 would not trust to anyone else except a GM/Chevy dealer. They know what they are doing and good communication.... Just seems like everything takes so dang long when you are waiting to get your truck back as any truck guy would say the same. They forgot people in their list 5 stars for them.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 5, 2011

    I can't say enough about the overall experience we had with both DT as a salesman and everyone we interacted with at Royal. No gimics, just great service.... We were given everything asked for plus great trade in price with a GM certified vehicle at a price that beat all others after lots of research. I have and will continue to refer others there.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2011

    Everyone was so welcoming when I walked in and very helpful! I will definately be back for my next vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2011

    Very good deal on a HHR. Better price then I could find anywhere.Very friendy sales man who did not try to over sell ,he just let me tell him the deal... I needed and and I got it.The internet sales man DT Drysdale is the man to see.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2011

    I just love my new Cruze! I am getting 35 miles per gallon. The staff was wonderful and I have always gotten great service from the service department.... Thanks to Brad and Chad!! I'm very happy and would tell EVERYONE to go to Royal Chevy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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